Alton Alton Prison Hotels

"Great stay"

"Staff was very welcoming when we arrived. Rooms were nice. Hotel shuttle was on time. We’ll be back "

"I had a very nice day, the bed and pillows were super comfortable. Just what I was looking for for a quick one night stay 👍"

"Breakfast was great. Hor Devours were more like a meal than a snack. Almost no wait for elevator "

"Our room was nice and spacious, but there was a big chunk of stale, what appeared to be chocolate cake, in the floor in the middle of the room. The condition of the bathroom also wasn’t the best. We weren’t able to try the breakfast because the time coincided with the marathon. "

"So, front desk guy was friendly. Got to my room and was exhausted. Pulled down the blankets and see black body hair all in sheets and even something else I had no idea what it was. First time opening door to room it appeared clean until I pulled down the sheets. Pillows were very old, flat, stained 3 across. I just slept ontop of comforter with my own throw. Then when i was sitting there watching T.V a giant bug crawled across the ceiling. I tried to check out early as possible and talk with an employee butb when I went to the front desk aroubd 5 am it said ring bell for assistance. Well.... there was no bell.... no employee to be found...I srood there for minutes saying hello with no reply...so I left my room key on front desk and left. "

"Staff was friendly and courteous going out of their way to satisfy you. Breakfast was the only downfall."

"clean room"

"The breakfast and the room were fine, but the cleaning staff left us with completely empty shampoo and body wash dispensers in the shower, and even the hand soap for the sink was completely empty when we got there. Not even a plain bar of soap could be found. It was late when we got there, and we were so tired from traveling all day that we went right to bed. The staff did absolutely nothing to make sure we had a stocked room, and didn’t even ask us how our stay was when we checked out early the next morning. We probably didn’t smell too good, since we didn’t have any soap for our morning shower, so it’s even worse that they didn’t even ask if everything was ok. While I was checking out, I hesitated after he said good day to me, then I waited another few seconds to see if the man at the desk was going to ask me how our stay was, but when he didn’t I just bid him a good day and walked out. We will not be returning to Crown Plaza St Louis Airport on our future travels through St Louis (which is often)"