Loews Austin hotels

"Staff is super nice and helpful but everything is very outdated bathroom in room flooded in one flush rooms are okay but not the best wouldn’t come back"

"Booked this hotel because I wanted to enjoy one weekend in Chicago for shopping. I always booked Swissotel because it has rooms that offers river and lake views."

"Great location, great staff, great rooms!"

"Great room"

"Breakfast was fresh and good"

"The room was clean and the staff was very friendly. Conveniently located."

"I would rate this hotel as good to excellent if not for one employee. I stayed two nights and all the staff including front desk, restaurant and housekeeping were customer friendly and efficient with one exception. I returned back to the main entrance of the hotel on the second night after a long day of attending a burial and memorial service. I made the mistake of asking the person standing at the concierge desk to clarify the direction of the room elevators. He responded demanding to know my room # that I had not committed to memory. His hostility made me feel more like somewhere attempting to cross enemy lines than a paying guest of the hotel that employs him. Overall Chicago is one of the friendliest big cities, Hilton needs to lose this guy fast."

"The hotel facility and room were decent enough, however, my chief complaint was with the shuttle service they use to bring travelers from the airport. I received an email from the hotel partner to provide transportation, and I booked a pickup for my wife, arriving sperately, for $106. The service was to meet my wife with a sign with her name on it, but the driver never left the parking lot and it ended up being 45 minutes before they could connect. An Uber would have been twice as fast and much cheaper. Whereas this service was booked via the hotel system, I complained to them, but they shrugged it off and told me to take it up with the vendor. This is obviously some scam run by the vendor, since the driver said they never leave their cars to pick up passengers. So beware, if you use this service, you are paying double the usual fare and wasting time for nothing!"

"Great and welcoming staff! Parking was easy. Room was clean."