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"The hotel staff provided an excellent service experience from start to finish. They introduced the facilities in great detail and also gave us many helpful suggestions about nearby attractions and travel tips, which made our trip much easier and more enjoyable. During check-out, the staff patiently asked for our feedback one by one and sincerely cared about our opinions. Whenever there was a small issue, they immediately offered discounts or other forms of compensation to show their apology. Overall, we felt very well taken care of and truly appreciated their professionalism. We would definitely choose this hotel again next time. "

"早餐可點選部份選擇很多，也有自助，還有現做越式咖啡，很豐富"

"乾淨舒適且安靜的空間，親切的職員很樂意提供附近餐飲推薦，早餐選項有現點現做服務，整體住宿服務優。"

"Wonderful experience, very friendly staff. Perfect location as it’s just five minutes walk to the Main Street. Please note that traffic gets busy on weekends as they make them as walking areas in main areas. We stayed on the 8th floor, could see the lake view! Just walking one / two floor up for the bar and restaurant. We can see the cathedral from the rooftop bar. Breakfast has buffet and menu for main course. Great services! We loved the surprise fruit pack when we checked out as we headed to Ha Long Bay for cruise. The reception email me in advance on any assistance prior to my journey. Very helpful "

"服务非常非常好，尤其是楼下的接待，她非常细心耐心地介绍信息，这是我在中国从未遇到过的。位置就在还剑湖旁边，非常方便，同时距离最繁华的街道也就四五十米，闹中取静。房间总体比较安静，因为就在还剑湖旁边，周末还能听到外面的噪音，但晚上10点以后基本就安静了。餐厅很棒，服务也很好，苏利，风景也很美。推荐。"

"非常棒的住宿體驗！"

"We booked to stay here at the last minute and got a great deal online. Our check in was prompt and friendly and the room was clean with a balcony and good air con. We only stayed for one night but would happily have stayed longer, the roof terrace was great for a couple of happy hour beers and a tasty lunch. All staff were friendly and helpful. Breakfast was basic but adequate for the price! Overall a great value hotel and in a good location to explore Hanoi."

"常常來河內出差都會選擇老城區的住宿，出城交通雖然會比較塞。但對於辛苦工作回到飯店還要覓食，選在老城區是方便的。 飯店位置很好，附近有很多美食。 飯店裡的服務人員都很好，尤其是櫃檯的接待Jacob, 會說流利的英文外，笑容可掬，非常親切。 在這裡住了六天，早餐很棒、房間很乾淨～ 下次來會再住這裏"

"Breakfast was great. Rooms are comfortable. Safe wasnt working though."