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"It is simply very good"

"Lovely hotel for a basic stay. Everything is very clean and staff are incredibly helpful with excellent customer service. Room amenities are basic with a tea/coffee station but no safe or fridge (just fyi). Rooms are small so perfect for solo travelling. Location is right in the centre of main high street (directly opposite the royal theatre). I wouldn’t bother with the breakfast though as not much on offer for those with specific dietary requirements. "

"From our welcome to departure, the staff were very happy to help us enjoy our stay. Great location for our visit to the theatre and also five minutes from shopping centre. Though a grade 1 historic building, the facilities and rooms are beautifully presented and comfortable. Another advantage was the close location to the rail and bus stations and also the availability of parking albeit at a cost. Thoroughly recommend this hotel when visiting Bath."

"Poor customer service, so difficult to get hold of reception, needed to make a change to my booking, was unable to get through and ended up loosing my money due to hotel not answering the phone. Really poor"

"Smart, clean room, central location, lovely breakfast and bar area. Would definitely return "

"Bed rock hard cold room controler not working They are use mini portable fan heater in the front office breakfast room"

"Spa was amazing. Very central ,very near shops and restaurants. "

"We really enjoyed the hotel, room , bar and breakfast as well. The staff was absolutely helpful and friendly. The hotel is situated in the heart of the town. It was great to staying in this hotel. "

"yes,location excellent"