Bedford Hotel with Pool

"No toilet roll in the bedroom Staff were told multiple times and each time we were told it would be put there. We had to use packets of tissues"

"Horwood House is a fantastic place to stay. The room was lovely, staff so helpful and attentive and the grounds are beautiful. We had dinner in Harry’s Bar and breakfast in 1911 restaurant and the food was wonderful in both. Would highly recommend. "

"Front desk staff were lovely. The hotel itself is very nice, room was a bit run down - missing faucet handle bit, needing a little tlc overall. Sheets seemed clean but I found hair that wasn’t mine around the room. My biggest complaint though isn’t with the hotel itself but instead the restaurant within the hotel. No matter when I called or how many times, they never answered. Not once during my entire stay. Reception tried to connect me - no luck. When I went to the restaurant they told me they couldn’t do lattes or coffee to go although earlier people were taking hot drinks to go. They were out of gluten free toast although it’s on their menu as something available daily. Room service was a big let down. Other people seemed to have the same issue."

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"Spa was excellent I had a room in The Paddocks and (as a single female) felt quite vulnerable on the 5 minute walk to and from the main building behind quite a tall hedge. Also my room wasn’t made up prior to the second night. The Poolside was lovely, staff were great and food/bar area all as expected. Will visit again (but ensure I’d be staying in the main building). "

"Disappointing and overpriced stay Booked Drift Inn for a birthday stay mainly for the pool/sauna, but left really disappointed. Decor is bright and modern, and the room was clean, quiet and the bed comfortable. Corridors smelled nice too. But there were visible stains and the room was far too hot. No air con and the fan was useless. I slept outside the duvet and my husband was sweating all night. Reception felt impersonal with self check in screens. Staff member looked bored and was vague when we asked about the pool, just pointing “over there” across the car park. Cafe Bar was a let down. Tables were dirty with old plates left. We were told we could eat outside, chose a sunny jetty table, then told after 6pm food wasn’t allowed there, only in the shaded area. This wasn’t explained upfront. We didn’t eat as it felt unclean and badly run. Leisure facilities are in a separate building across a car park/road and run by another company. We were told to call ahead as access isn’t guaranteed due to classes, even on a Sunday. Not the relaxed experience advertised. Breakfast food was nice, but layout poor. By the time you’d fetched everything it was cold. Poached egg arrived as we finished. Menus cleared early. Not a cheap stay. Felt disjointed and not worth the money. Wouldn’t return."