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关于贝尔福德中央美居酒店的点评

4 out of 5
贝尔福德中央美居酒店
2 St. Mary's Street, Bedford, England

点评

7.8

还可以

10 分 - 超赞。101 条好评，共有 248 条点评" "
8 分 - 还可以。74 条好评，共有 248 条点评" "
6 分 - 一般。35 条好评，共有 248 条点评" "
4 分 - 很差。18 条好评，共有 248 条点评" "
2 分 - 糟糕。20 条好评，共有 248 条点评" "

8.2/10

清洁度

8.0/10

员工和服务

7.8/10

服务设施

7.6/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

Barry

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 5 晚

6/10 一般

Mike

与家人出行
满意：住宿条件和设施，清洁度
不满意：服务设施
This hotel is setup to accommodate commercial groups from local companies. The staff is courteous and well turned out but most seemed to be poorly trained.
2024 年 5 月入住 3 晚

10/10 超赞

Helen

满意：清洁度、员工和服务、住宿条件和设施
Sited by the river ouse, lovely view over the town bridge. Only comment regarding bathroom facilities,the design has placed the toilet roll holder next to the door leaving very little room to use toilet.
2024 年 5 月入住 3 晚

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Nuala

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful Riverside setting, my 6th floor room was big, comfortable, clean, with a great view.
2024 年 5 月入住 2 晚

8/10 还可以

P.

满意：清洁度、员工和服务、住宿条件和设施
M Islam 于 2024年05月16日 的回复
Thanks for your valuable feedbackRegardsFront office team

10/10 超赞

Stacy

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Reception staff very friendly. Quick and easy check in and out. Car park right next to hotel. Really good sleep very quiet and room spacious and bed comfortable
2024 年 4 月入住 1 晚
M Islam 于 2024年05月16日 的回复
Thanks for your valuable feedbackRegardsFront office team

4/10 很差

Neil

满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
The heating control didn’t work. There was no cup or glass in the room. I could hear talking through the interconnecting door, which wasn’t locked! The duty manager knocked on my door for no apparent reason. The escape stairs were covered with detritus. The shower was good
2024 年 4 月入住 1 晚
M Islam 于 2024年05月16日 的回复
Thanks for your valuable feedbackRegardsFront office team

10/10 超赞

Angela

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Been here before, very clean, quiet, and very pleasant staff.
2024 年 3 月入住 1 晚
Robyn 于 2024年03月26日 的回复
Dear AngelaThank you for taking the time to tell us about your stay.It is always a pleasure to receive positive feedback about our team, i will make sure to share your feedback with them as i know they will be pleased to hear their hard work is paying off. We are pleased to hear that you enjoyed your stay with us, we hope you choose to stay with us again soon.Thank you again for leaving us a review.Kind regards,Robyn

6/10 一般

Sehrish

商务旅客
The rooms were cold, after reporting it to member of staff. no actions were taken.
2024 年 2 月入住 1 晚
Robyn 于 2024年03月1日 的回复
Dear Sehrish,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. I hope you can accept our sincere apology for regarding the heating issue in your room, we understand that this is an inconvenience but please be aware i have sent your comments to the correct department to ensure this gets fixed as soon as possible. Thank you again for leaving us a review, i do hope you choose to stay with us again soon as we would love the opportunity to show you our usual high standard of service.Kind regards,Robyn

6/10 一般

Tim

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel but bland food
Hotel is nice clean and comfortable. Food is bland.
2024 年 2 月入住 1 晚
Robyn 于 2024年03月12日 的回复
Dear Tim,Thank you for leaving us a review! We hope to welcome you back again soon.Kind regards,Robyn

2/10 糟糕

Clifford

2024 年 2 月入住 1 晚
Robyn 于 2024年02月14日 的回复
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We are sorry to see that you did not enjoy your stay with us. We hope you choose to stay with us again soon so we get the opportunity to show you our usual high standard of service. Kind regards,Robyn

2/10 糟糕

Brady

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Never again!!
Room was actually disgusting, sink has all kinds of stains on! Bed was uncomfortable, it felt so horrible I couldn’t even sleep on it!
2024 年 2 月入住 1 晚
Robyn 于 2024年02月5日 的回复
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We hope you can accept our apology for any inconveniences you experienced throughout your stay with us. We understand that this is not ideal but we do hope you give us another opportunity to show you the high standard we usually hold ourselves to. Thank you again for leaving us a review.Kind regards,Robyn

8/10 还可以

Adewole

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Robyn 于 2024年02月5日 的回复
Thank you for taking the time to tell us about your stay with us! It is always a pleasure to receive positive feedback for our guests. We hope you choose to stay with us again soon. Kind regards,Robyn

2/10 糟糕

David

不满意：清洁度、住宿条件和设施、客房舒适度
Bed not fit for purpose
Nice staff but hotel was run down, bed was not fit for purpose lumpy and at the end of its life. I had two hours sleep. Terrible
2024 年 1 月入住 1 晚
Robyn 于 2024年01月31日 的回复
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are very sorry to hear that you did not enjoy your stay with us, we hope you can accept our sincere apology for any inconveniences. We hope you choose to stay with us again soon so we get the opportunity to show you the standard we usually hold ourselves to.Kind regards,Robyn

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
Very comfy bed, small room but adequate for my needs. Good shower. Service very good - friendly, helpful staff.
2024 年 1 月入住 1 晚
robyn 于 2024年01月31日 的回复
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are so pleased to hear that you enjoyed your stay with us! I will make sure to share your comments with our team as i know they will be pleased to hear their hard work is paying off. We are excited to welcome you back again soonKind regards,Robyn

4/10 很差

R

满意：清洁度
不满意：员工和服务、住宿条件和设施、客房舒适度
FREEZING
me and my partner stayed for the weekend, we had to moved rooms at 3am due to the tempature of the room being so cold.. even after that we was told that the air con goes to 27 only well after it hits that the air con starts blowing out cold air spent most the time freezing cold. no one seemed to want to help either. wouldnt stay again.
2024 年 1 月入住 2 晚
Robyn 于 2024年01月31日 的回复
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We hope you can accept our sincere apologies for any inconveniences that affected your stay with us. Please be aware i have sent your comments to the correct departments to get these issues sorted to insure this does not happen again.We hope you choose to stay with us again soon so we get the opportunity to show you the standard of service we usually hold ourselves to. Kind regards,Robyn

4/10 很差

真实旅客

不满意：清洁度
Dirty and cold
Dirty and cold room Building looks like a 70s council estate tower block
2024 年 1 月入住 1 晚
Robyn 于 2024年01月31日 的回复
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre hotel. Please accept our sincere apology regarding the cleanliness and temperature of your room, we understand that this is not ideal but we do hope our our team quickly sorted this for you. We hope you choose to stay with us again soon so we get the opportunity to show you the standard we usually hold ourselves to. Kind regards,Robyn

8/10 还可以

Shirley

2023 年 12 月入住 1 晚
Robyn 于 2024年01月31日 的回复
Thank you for taking the time to leave us a lovely review!We hope you choose to stay with us again soon.Kind regards,Robyn

4/10 很差

Gary

与配偶出行
满意：服务设施
不满意：清洁度、员工和服务、住宿条件和设施
Car park was full! Reception staff very unhelpful. There had been a wedding night before and rubbish was everywhere over floor. Breakfast member of staff was lovely. Location nice.
2023 年 12 月入住 1 晚
Robyn 于 2024年01月9日 的回复
Dear Gary,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We hope you can accept our apology for any inconveniences that may have occurred throughout your stay with us, we understand that this is not ideal but we hope that this did not ruin your overall stay with us. Thank you again for leaving us a review, we hope you choose to stay with us again so we get the opportunity to show you the standard that we usually hold ourselves to.Kind regards,Robyn

8/10 还可以

Paul

团体旅客
满意：员工和服务，清洁度
Good, comfy, minor irritations
Room lovely clean and bright, up to date and beds v comfy. Sadly a loose component on the exterior of the window rattled all night long and disturbed our sleep. Our room had an adjoining door and so we were then woken at 530 am by next door’s radio/tv. The shower had a dodgy jet that squirted water all over bathroom floor.
2023 年 12 月入住 1 晚
Robyn 于 2024年01月31日 的回复
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We are pleased to hear that you were happy with the cleanliness of our rooms and overall enjoyed your stay with us!We hope you can accept our sincere apologies for any inconveniences that affected your stay with us. Please be aware i have sent your comments to the correct departments to ensure that these issues are sorted. We hope to welcome you back again soon. Kind regards,Robyn

8/10 还可以

GLORY

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything nice however their breakfast menu is the same everyday, so it can get boring
2023 年 12 月入住 1 晚
Robyn 于 2024年01月31日 的回复
Thank you for taking the time to tell us about your stay at The Mercure bedford Centre hotel. We are pleased to hear that you enjoyed your stay with us! We provide a buffet breakfast so most of our options stay the same everyday but i will definitely look into getting new options added. We hope you choose to stay with us again soon. Kind regards,Robyn

8/10 还可以

GLORY

2023 年 12 月入住 5 晚
Robyn 于 2023年12月27日 的回复
Thank you for taking the time to tell us about your stay with us. We are pleased to hear you enjoyed your stay with us, we hope you choose to stay with us again.Kind regards,Robyn

8/10 还可以

Nate

2023 年 12 月入住 2 晚
Robyn 于 2024年01月31日 的回复
Thank you for taking the time to leave us a lovely review.We hope you choose to stay with us again. Kind regards,The Reception Team

10/10 超赞

Jacqueline

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location, excellent staff.
2023 年 12 月入住 1 晚
Robyn 于 2023年12月19日 的回复
Thank you for leaving us a lovely review! We hope you choose to stay with us again soon!

8/10 还可以

Carole

2023 年 12 月入住 1 晚
Robyn 于 2023年12月19日 的回复
Thank you for leaving us a nice review! We hope you choose to stay with us again.

10/10 超赞

Dean

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Robyn 于 2023年12月19日 的回复
Thank you for leaving us a review. We hope on your next stay is better than the previous one!

8/10 还可以

Timothy Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Robyn 于 2023年12月19日 的回复
Thank you for leaving us a review. We cannot wait to welcome you back soon.

2/10 糟糕

Louise

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Robyn 于 2023年12月19日 的回复
Dear Louise,We are sorry your stay was not a 10/10, we hope you choose to stay with us again so we can the opportunity to show you the standard we usually hold ourselves to. Kind regards,

6/10 一般

John

商务旅客
Room was cold, gaps in windows. Heating didn’t work, there was a small portable heater in room that was not strong enough to heat the room. Offered to move me late evening after unpacked and set up to work. Long waits in bar for food
2023 年 12 月入住 1 晚
Robyn 于 2023年12月13日 的回复
Dear John,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre hotel. We are very sorry about the heating not working in your room, we understand that this is an inconvenience but please be aware we have made note of your comment and will make the necessary changes in order to stop this happening in the future. Thank you again for leaving us a review, i hope that you choose to stay with us again soon so we get the opportunity to show you the standard of service we usually hold ourselves to. Kind regards,Robyn

4/10 很差

Laura

2023 年 12 月入住 1 晚
Robyn 于 2023年12月13日 的回复
Dear Laura,Thank you for taking the time to tell us about your stay. We are very sorry to see that you did not enjoyed your stay with us. We hope you choose to stay with us again soon and we can show you the standard we usually hold ourselves to. Kind regards,Robyn

8/10 还可以

Yakub

2023 年 12 月入住 2 晚
Robyn 于 2023年12月27日 的回复
Dear Yakub, Thank you for taking the time to share you experience at The Mercure Bedford Centre Hotel with us. We are glad to hear you enjoyed your stay with us and we hope you choose to stay with us again soon. Kind regards,Robyn

6/10 一般

Jamie

2023 年 12 月入住 3 晚
Robyn 于 2023年12月10日 的回复
Thank you for leaving us a review! We are sorry that your stay wasn't a 10/10 experience, we hope your next one is.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Robyn 于 2023年12月10日 的回复
Thank you for leaving us a lovely review! We hope to welcome you back soon.

8/10 还可以

matthew

2023 年 12 月入住 1 晚
Robyn 于 2023年12月10日 的回复
Thank you for leaving us a lovely review!

8/10 还可以

Iain

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely view of river at breakfast
Night over when seeing a gig in town so didn't want to drive back. Handy for town centre. Lovely view of river at breakfast
2023 年 12 月入住 1 晚
Robyn 于 2023年12月10日 的回复
Dear Iian, Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are so pleased to hear that you enjoyed your stay with us! We take pride in our riverside view breakfast and we are happy to know you were happy with the experience. Thank you again for leaving us a lovely review. Kind regards,Robyn

10/10 超赞

Aerson

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice
Yhe heating wasn't working properly
2023 年 12 月入住 1 晚
Robyn 于 2023年12月10日 的回复
Dear Aerson,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are pleased to hear you enjoyed your stay with us. We are very sorry about the issue regarding your heating, we understand that this is an inconvenience but we are pleased to see that this did not ruin your overall stay. We hope to welcome you back soon. Kind regards,Robyn

6/10 一般

Mark

商务旅客
满意：清洁度
Never again.
Cold rooms, no heating, breakfast poor quality and no coffee.
2023 年 11 月入住 1 晚
Robyn 于 2023年12月10日 的回复
Dear Mark, Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are very sorry that you did not enjoy your stay with us. We understand that the heating not working is an inconvenience but we hope our team brought heaters to your room to accomodate for this. We hope you choose to stay with us again so we get the opportunity to show you the standard usually hold ourselves to. Kind regards,Robyn

8/10 还可以

Simon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable stay
2023 年 11 月入住 1 晚
Robyn 于 2023年11月16日 的回复
Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,Robyn

10/10 超赞

Debbie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Robyn 于 2023年11月16日 的回复
Dear Debbie,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are so pleased to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,

10/10 超赞

Luke

2023 年 11 月入住 1 晚
Robyn 于 2023年11月16日 的回复
Dear Luke,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,

2/10 糟糕

Haider

2023 年 11 月入住 1 晚
Robyn 于 2023年11月16日 的回复
Dear Haider,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are sorry that you did not enjoy your stay with us. I hope you choose to stay with us again so we can show you the standard we usually hold ourselves to. Kind regards,Robyn

6/10 一般

Ian

与配偶出行
满意：员工和服务
The reception area and the restaurant were nicely laid out, unfortunately there was little soap/shower gel in bathroom bottles not filled up and unable to get heating on in the room
2023 年 10 月入住 1 晚
Robyn 于 2023年11月16日 的回复
Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We are very sorry about the shower gels not being filled up, but please be aware that our reception team would have been more than happy to grab you some new ones. Thank you again for leaving us a review. We hope you choose to stay with us again. Kind regards,Robyn

10/10 超赞

Kenji

2023 年 10 月入住 2 晚
Robyn 于 2023年11月17日 的回复
Thank you for leaving us a review!

6/10 一般

CORDELLA

商务旅客
不满意：员工和服务，清洁度
2023 年 10 月入住 1 晚
Robyn 于 2023年11月16日 的回复
Dear Cordella,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,Robyn

10/10 超赞

Samuele

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Robyn 于 2023年11月16日 的回复
Dear Samuele,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,

4/10 很差

Emmanuel

商务旅客
不满意：清洁度
Great location - in need of modernisation
Stayed in room 15. Was initially very cold in the room with the aircon left on by cleaners. Aircon/heating system isn’t very straight forward and had to request assistance from hotel staff. The room was still quite cold and so had to request a heater. Gym is currently closed due to refurbishment and not mentioned on hotels.com or the hotel website. Entrance to hotel from the carpark needs updating as currently you have to be let in by someone at reception. Had to wait a couple of times as there was no one at the reception desk. Cleaning standards can be improved as the stairs looked like the needed hoovering for the 5 days I stayed there was also a glass that was lying around for 3 days. Location is excellent for staying in Bedford very close to city centre and reasonably priced car park.
2023 年 10 月入住 5 晚
Robyn 于 2023年11月16日 的回复
Dear Emmanuel, Thank you for taking the time to tell us about your stay at the Mercure Bedford Centre Hotel. We are so pleased to hear that you enjoyed our location and got the opportunity to explore it. We are very sorry that the cleanliness of the hotel was not up to standard! We do hope this did not ruin your overall stay with us. Our heating system is currently getting fixed to ensure these issues do not happen again. Yet again we are very sorry about these inconveniences but we do hope you choose to stay with us again so we get the chance to show you the usual standard we hold ourselves to. Kind regards,Robyn

8/10 还可以

Tilla

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location by the river which is good for picturesque walks and also on the High Street. Staff were friendly and helpful
2023 年 9 月入住 1 晚
Robyn 于 2023年11月16日 的回复
Dear Tilla,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We take pride in our location so we are happy you got the opportunity to explore it. We hope you choose to stay with us again. Kind regards,Robyn

6/10 一般

Ruth，Manchester

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room is overpriced for what is on offer (small, incredibly basic) however is clean and staff were nice. There are definitely cheaper alternatives if you're looking for a budget hotel, or there is more quality available elsewhere for the same price
2023 年 9 月入住 1 晚
Robyn 于 2023年11月16日 的回复
Dear Ruth, We are very sorry you do not feel the room you had matched the price but we do hope this did not ruin your overall stay with us. Thank you again for leaving a review . Kind regards,Robyn

10/10 超赞

Elisha

满意：清洁度、员工和服务、住宿条件和设施
Staff was really friendly.
2023 年 9 月入住 1 晚
Delia 于 2023年09月26日 的回复
Dear Elisha,Thank you for your honest review regarding your recent stay with us. We are happy to know that our team left an impression on your during your stay. We hope to welcome you again in the future and provide you a even better experience. Kind Regards, Reception Team