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关于恩班克门特酒店的点评

4 out of 5
恩班克门特酒店
The Embankment, Bedford, England

点评

9.0

非常棒

10 分 - 超赞。141 条好评，共有 237 条点评" "
8 分 - 还可以。73 条好评，共有 237 条点评" "
6 分 - 一般。15 条好评，共有 237 条点评" "
4 分 - 很差。7 条好评，共有 237 条点评" "
2 分 - 糟糕。1 条好评，共有 237 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Elena

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing staff, great location and delicious food!
2024 年 3 月入住 1 晚
HC 于 2024年04月2日 的回复
Hi Elena Thanks for sharing your 5-star review, we hope to see you again soon! Kind RegardsReservations Team

10/10 超赞

Peter，Hertford

2024 年 3 月入住 1 晚
HC 于 2024年04月13日 的回复
Hi PeterThank you for the 5/5!Kind RegardsReservations Team

8/10 还可以

Alexander

满意：清洁度、员工和服务、客房舒适度
2024 年 2 月入住 1 晚
Reservations 于 2024年02月8日 的回复
Thanks for sharing you review, we hope to see you again soon. Thanks, Reservations Team

8/10 还可以

Colin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good value stay
Large family gathering the staff really helpful and the food was good. Stayed overnight and the room was very clean and large, little noisy as we were at the front but not a real problem. Brerakfast was very good
2023 年 12 月入住 1 晚
HC 于 2023年12月5日 的回复
Hi Colin Thank you very much for your positive comments, we're so happy to you enjoyed your visit and the team exceeded your expectations. We hope to see you again soon.

6/10 一般

Graham

2023 年 11 月入住 1 晚
RT 于 2023年11月12日 的回复
Thanks for sharing your review, we hope to see you again soon. Thanks, Reservations Team

10/10 超赞

William

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff at the Embankment are amazing, friendly and helpful! They made my stay a great experience and would gladly stay with them again. They were so understanding of our emergency, and allowed us a late check out with no hassle. And amazing staff, thank you! The property was extremely well maintained and clean, very cozy and comfortable room. The property has lots of amazing touches that make it comfortable and welcoming. I would definitely recommend a stay.
2023 年 11 月入住 1 晚
HC 于 2023年11月9日 的回复
Hi William Thank you very much for your positive comments, we're so happy to you enjoyed your visit and the team exceeded your expectations. We hope to see you again soon!

10/10 超赞

Tony

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
HC 于 2023年11月7日 的回复
Hi TonyThank you for the 10/10!

8/10 还可以

Eddie

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
great bed & breakfast
2023 年 10 月入住 1 晚
Res. Team 于 2023年10月30日 的回复
Hello Eddie,Thank you for taking the time to leave us a review! We look forward to seeing you again soon.Thank you,Reservations Team

6/10 一般

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Room was extremely basic. Its a pub with s fewcrooms as opposed to a hotel. No one was available for check-in, waited ages, when i did check-in,there were no towels, had to ask. Way over priced. Would not stay again
2023 年 10 月入住 1 晚
HC 于 2023年10月28日 的回复
HiThank you for taking the time to leave feedback,, we are saddened to hear we did not reach our full potential and show you how what we are made of, please contact us directly so we can investigate this further.

10/10 超赞

kate

满意：清洁度、员工和服务、住宿条件和设施
Beautiful location! Staff so attentive And friendly . Food was excellent .
2023 年 10 月入住 2 晚
HC 于 2023年10月24日 的回复
Hi Kate Thank you very much for your positive comments, we're so happy to you enjoyed your visit and the team exceeded your expectations. We hope to see you again soon.

8/10 还可以

K

满意：员工和服务、住宿条件和设施、客房舒适度
Nice hotel opposite the beautiful river,
2023 年 10 月入住 1 晚
HC 于 2023年10月23日 的回复
Thank you for your review!

8/10 还可以

Robert

2023 年 10 月入住 1 晚
Reservations Team 于 2023年10月10日 的回复
Thanks for sharing your review, we hope to see you again soon. Thanks, Reservations Team

8/10 还可以

Diana

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel!
Everything was great - friendly staff, nice interior and wonderful atmosphere!
2023 年 9 月入住 3 晚
HC 于 2023年09月28日 的回复
Hi DianaThank you for your kind words, we really appreciate it. We love what we do and are delighted you enjoyed your stay with us. We look forward to welcoming you back again.

8/10 还可以

C.

与家人出行
满意：员工和服务，清洁度
2023 年 9 月入住 2 晚
HC 于 2023年09月21日 的回复
Thank you for the 8/10, please contact us if there is anything we could have done to improve your experience.Kind RegardsReservations Team

10/10 超赞

Tony

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Res. Team 于 2023年09月21日 的回复
Thanks for the five stars!

10/10 超赞

Linda

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I stayed 2 nights in the hotel and was joined by family for dinner on the second night. The meal wasn't cheap but it was very good as was the service so worth the money. My room was clean, comfortable and quiet with a lovely modern bathroom and a very good selection of teas and coffees, hot chocolate too and bottled water. I would stay there again but I would ask for a room on the first floor this time because at 71 and with medical issues I found the last flight of stairs exhausting. Overall, lovely hotel in a beautiful location.
2023 年 9 月入住 2 晚
HC 于 2023年09月19日 的回复
Hi LindaThank you for your lovely review, we really appreciate it, and are thrilled you enjoyed your stay with us. We look forward to seeing you again soon!Kind RegardsReservations Team

10/10 超赞

christine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We were attending a wedding down the road and decided to stay overnight in your hotel. The room was clean and well stocked with tea and coffee but disappointed that there was not enough milk in the room. What was great was that we had an amazing view of the river from our hotel room. The breakfast was served hot and we got what we ordered. The breakfast was very filling with as much tea and coffee that we could drink. Staff were very friendly and lovely to talk to. Would stay there again.
2023 年 9 月入住 1 晚
HC 于 2023年09月15日 的回复
Hi ChristineThank you so much for the 10/10 and lovely comments, we really appreciate it and hope to see you again!Kind RegardsReservations Team

10/10 超赞

Patti

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
So quaint, convenient and reasonable price - everything you need. My pic every time I come to Bedford
2023 年 8 月入住 1 晚
Reservations 于 2023年08月27日 的回复
Thank you for your kind words Patti, we really appreciate it. We love what we do and are delighted you enjoyed your stay. We look forward to welcoming you back again.

10/10 超赞

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
HC 于 2023年08月8日 的回复
Thank you for the 10/10!

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location for Bedford Park concert
2023 年 6 月入住 1 晚
Res. Team 于 2023年07月3日 的回复
Hello,Thank you for taking the time to leave us 10 stars!We look forward to seeing you again soon.Thank you,Reservations Team

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Res. Team 于 2023年07月3日 的回复
Hello,Thank you for taking the time to leave us 10 stars!We look forward to seeing you again soon.Thank you,Reservations Team

10/10 超赞

Anthony

2023 年 7 月入住 1 晚
Res. Team 于 2023年07月3日 的回复
Hello,Thank you for taking the time to leave us 10 stars!We look forward to seeing you again soon.Thank you,Reservations Team

10/10 超赞

Phillip

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great enjoyable stay
Lovely hotel, great food, amazing staff and brilliant location.
2023 年 6 月入住 2 晚
HC 于 2023年06月27日 的回复
Hi PhillipThank you so much for your fab score and lovely comments; we really do appreciate it!Kind RegardsReservations Team

8/10 还可以

David

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Comfortable and clean room but rather warm, although there was a large fan. Only had breakfast which was good. Small car park at rear which was full when we arrived so had to use on-street parking which is payable at times. Fortunately a space became available in the car park later in the day. Would stay there again but parking could be a problem.
2023 年 6 月入住 1 晚
HC 于 2023年07月2日 的回复
Hi DavidThank you for your review, we really do appreciate it, and look forward to seeing you again soon!Kind RegardsReservations Team

8/10 还可以

karen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely stay
It was our 1st stay here. Managed to park onsite. Lovely quiet location opposite the river. Nice outdoor seating area. Pub / resturant had good vibe nicely done. The building is old but well maintained inside and out. Our room was nice and quiet with usual things you find in a hotel room -cant complain and the bath towels were nice and thick. We ate in the pub on the 1st night both had burger and chips which we didnt find that nice and was expensive. Breakfast was good but no cereals available. Would stay here again . Good base to get into central London with fast regular trains. ( approx 15mins walk to station)
2023 年 5 月入住 2 晚
Res. Team 于 2023年05月21日 的回复
Hello karen,Thank you for taking the time to leave a review following your stay. We are pleased that you enjoyed your room and would stay with us again.We look forward to welcoming you back!Thank you,Reservations Team

10/10 超赞

Barrie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
one night stop
2023 年 4 月入住 1 晚
Reservations 于 2023年05月1日 的回复
Thank you for your cracking score Barrie! We can't wait to welcome you back soon.

10/10 超赞

Tracey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay 😊
The room we booked was great but my partner loves a bath. Rachel who checked us in looked at availability and was able to upgrade us to a gorgeous room with a bath. The room was lovely with views over the river. We are locals so know how lovely this area is. The free breakfast was also great, loved the authentic produce. Service was a bit erratic though. In all a great staycation, thank you x
2023 年 4 月入住 1 晚
Res. Team 于 2023年04月24日 的回复
Hello Tracey,Thank you very much for your feedback, following your recent stay with us. We are delighted that you enjoyed your breakfast; we love serving our guests the good stuff!We do look forward to seeing you again soon.Thank you,Reservations Team

10/10 超赞

Johanna

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Always happy to return. Nice to see a familiar face from my last stay over a year ago.
2023 年 4 月入住 1 晚
HC 于 2023年04月22日 的回复
Hi JohannaThank you for your lovely comments, how lovely you saw a familiar face too! We look forward to welcoming you back again.Kind RegardsReservations Team

10/10 超赞

mark

商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
Lovely spot near the river
Great location - and on a sunny day .. simply stunning
2023 年 4 月入住 1 晚
Res. Team 于 2023年04月6日 的回复
Hello Mark,Thank you for your ten out of ten feedback; we are delighted you enjoyed your visit to us! Wow! Look at that photo; we agree, simply stunning!Hope to see you again soon!Thank you,Reservations Team

10/10 超赞

Jennifer

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good value
Good value, clean room with good power shower. Good selection of tea and coffee. Manager very friendly and good customer service. We ate in the pub and the food was fine not excellent.
2023 年 4 月入住 1 晚
Res. Team 于 2023年04月3日 的回复
Hello Jennifer,Thank you for taking the time to leave us a review following your recent visit to us.  We are so pleased that you found your room comfortable and our team friendly. We are delighted that everything was peachy perfect for you, and we look forward to welcoming you back again soon.Thank you,Reservations Team

8/10 还可以

Kevin

2023 年 4 月入住 1 晚
HC 于 2023年04月4日 的回复
Hi KevinThank you for the 8/10Reservations Team

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overview
Fabulous hospitality great food with a stunning view Little issue that was rectified so will stay again
2023 年 3 月入住 1 晚
Res. Team 于 2023年03月27日 的回复
Hello Lisa,Thank you for taking the time to leave us a lovely review following your recent visit to us.  We are delighted that everything was peachy perfect for you, and we look forward to welcoming you back again soon.Thank you,Reservations Team

10/10 超赞

David

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff were as always very polite and friendly. The meal I had was excellent and the room as expected was comfy, warm and clean. Also a destination of choice.
2023 年 3 月入住 1 晚
Reservations 于 2023年03月24日 的回复
We are very pleased you had an enjoyable visit with, and we appreciate your positive feedback, please come back and see us soon.

10/10 超赞

Rebecca

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
50th birthday roadtrip
Accommodation and staff were perfect! Warm and welcoming and just a generally great vibe in the place.Great position overlooking the river,near bars,restaurants, and shops.Breakfast was lovely and although we didn't eat in the restaurant in the evening the room and menu looked amazing.Would definitely recommend!
2023 年 3 月入住 1 晚
Making Life Peachy 于 2024年05月1日 的回复
Thank you for the great feedback and kind words Rebecca, we hope to welcome you again another time!

10/10 超赞

Stuart

2023 年 3 月入住 1 晚
Res. Team 于 2023年03月19日 的回复
Thank you Stuart, for scoring us so highly! We are delighted you had a wonderful stay.

10/10 超赞

Mark

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great character, comfortable, friendly and cosy
Stayed for 2 nights on the first floor when down for work. Spacious room, comfy bed, good size bath. Staff friendly. I was a little worried about noise given that downstairs is a pub/restaurant but it was fine as it closed at 11pm I think. Dinner menu a bit expensive so I decided to eat at local restaurants but the breakfast was delicious with lots of choice. Nice to get salmon and scrambled eggs for example rather than just usual full english options. I would stay here again.
2023 年 3 月入住 2 晚
Res. Team 于 2023年03月10日 的回复
Hello Mark,Thank you for taking the time to leave us a lovely review following your recent stay with us.  Thank you for your wonderful comments regarding our rooms and breakfast; we are delighted that everything was peachy perfect for you.We do look forward to welcoming you back again soon.Thank you,Reservations Team

10/10 超赞

Grayson

2023 年 2 月入住 1 晚
HC 于 2023年02月21日 的回复
Thank you so much for the 10/10!Kind RegardsReservations Team

10/10 超赞

Linda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely 'countrified' hotel on the edge of Bedford
Second visit to this hotel, comfortable and friendly. Check in was quick and room was ready. The room was large, a little chilly when we entered. Turned the radiator on and it soon warmed up. Room was at the back of the hotel, no view, but very quiet. The shower was not as clean as I remember from first visit (obviously different room) - only let down. Had afternoon coffee in bar, a good cappuccino. Breakfast was also very good, menu had a lot of variety. Will visit again.
2023 年 1 月入住 1 晚
Res. Team 于 2023年02月15日 的回复
Hello Linda,Thank you for taking the time to leave us a lovely review following your recent visit to us.  We are delighted that everything was peachy perfect for you, and we look forward to welcoming you back again soon.Thank you,Reservations Team

8/10 还可以

Diana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Yes, you should stay here.
Fantastic riverfront location very close to Market Square, super nice staff, good parking, comfortable bed & room, great food & pub! Ask for a room with a view. Only negatives were thin walls and lots of door slamming. Owners may want to invest in door dampers.
2023 年 1 月入住 2 晚
HC 于 2023年02月10日 的回复
Hi DianaThank you for your 8/10 and comments, we are thrilled you enjoyed your stay with us!Kind RegardsReservations Team

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚
Res. Team 于 2023年02月6日 的回复
Hello Richard,Thank you for taking the time to leave a lovely review, following your stay with us.We are delighted that everything was peachy perfect for you and look forward to welcoming you again soon.Thank you,Reservations Team

10/10 超赞

G R Nicholas

2023 年 1 月入住 1 晚
HC 于 2023年01月17日 的回复
Thank you so much for the 10/10!

10/10 超赞

Ed

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great staff and hotel!
Perfect. Great staff and breakfast.
2022 年 12 月入住 1 晚
HC 于 2022年12月9日 的回复
Hi EdThank you for your 10/10 and comments, we really do appreciate it!Kind RegardsReservations Team

10/10 超赞

Sam

2022 年 12 月入住 1 晚
HC 于 2022年12月9日 的回复
Thank you Sam for the 10/10, we look forward to welcoming you back soon!Kind RegardsReservations Team

10/10 超赞

M

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Enjoyed our short stay. Everyone we met was extremely pleasant and helpful.
2022 年 11 月入住 2 晚
Res. Team 于 2022年12月1日 的回复
Hello,Thank you so much for your lovely review, following your recent stay with us. We are delighted that everything was peachy perfect for you, and we look forward to seeing you again soon.Thank you,Reservations Team

10/10 超赞

Chris

2022 年 11 月入住 1 晚
Reservation Team 于 2022年11月30日 的回复
Hi Chris, Thank you for your excellent review, we hope to see you again soon! Kind Regards Reservations Team

8/10 还可以

Mark

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Staff were lovely, rooms were clean but needed some tlc
2022 年 11 月入住 1 晚
Res. Team 于 2022年11月17日 的回复
Hello Mark,Thank you for taking the time to take to leave us a lovely review, following your recent visit to us. We are delighted that everything was peachy perfect for you and look forward to welcoming you back to visit again soon.Thank you,Reservation Team

10/10 超赞

peter

2022 年 11 月入住 1 晚
HC 于 2022年11月15日 的回复
Thank you for the 10/10!

10/10 超赞

G R Nicholas

2022 年 10 月入住 1 晚
HC 于 2022年10月31日 的回复
HiThank you so much for the 10/10 we really do appreciate it! We look forward to seeing you again soon.Kind RegardsReservations Team

4/10 很差

Cherie

2022 年 9 月入住 1 晚
Reservations 于 2022年09月20日 的回复
Oh no! We are sorry we let you down, we are always listening to our guests, please get in touch with us

4/10 很差

Caroline

满意：清洁度
不满意：客房舒适度
Disappointing
The rooms were stiflingly hot even with two fans going in the room it was impossible to sleep. We got up at 4:30 and left as we were so uncomfortable. The menu was also disappointing although what we ordered came as described I think the menu could have been a bit more imaginative
2022 年 9 月入住 1 晚
Res. Team 于 2022年09月14日 的回复
Hello Caroline,Thank you for taking the time to leave us your review following your stay with us. We apologise that you did not enjoy your stay and would appreciate it if you could please contact us at the pub, so we are able to make things right for you.Thank you,Reservations Team