My recent visit was marred by a significant oversight that significantly impacted guest experience. While the accommodations themselves were satisfactory, the failure of the hotel staff to mention a planned road closure leading to the hotel created unnecessary inconvenience for myself and fellow guests. This lack of communication led to wasted time and petrol as we struggled to find alternate routes.
Despite this issue, the hotel's ambiance and cleanliness were commendable. However, I would suggest a minor improvement in room amenities by providing tissues for guests' convenience.
In conclusion, while the stay at the willows training centre had its merits, the failure to communicate the road closure overshadowed the overall experience. I hope the management takes this feedback into account for future guest interactions.
Saher
2024 年 3 月入住 1 晚
6/10 一般
Simon
2024年01月21日
Simon
2024 年 1 月入住 1 晚
10/10 超赞
Christopher
商务旅客
2024年01月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Christopher
2024 年 1 月入住 1 晚
8/10 还可以
Kurt
商务旅客
2024年01月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kurt
2024 年 1 月入住 1 晚
10/10 超赞
Jessica
与配偶出行
2023年12月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Second stay here and was just as great as the first time! Shame about the breakfast £15 for buffet that had been sat under a heat lamp and gone stale and tough no fresh turnover of food.
Jessica
2023 年 12 月入住 1 晚
4/10 很差
Mr CHRISTOPHER J
商务旅客
2023年11月30日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Poor Value and Cold room
Greeting at reception was nothing better than ok, disinterested and failed to really provide any information. Room was cold with only a tiny heater and the quilt was not sufficient to provide much warmth. I was given a disabled room, which in itself is not a problem but the bed slid around on casters when sat on so I don’t think it would have been very suitable had I been disabled. The bathroom was tatty, with broken panels on the wall.
I’d arrived quite late and the buffet looked very unappetising so I went to the bar where I waited 15 minute before someone arrived to serve me. Food was very average although not expensive. Had I paid £70 for the room I would have been disappointed but at £116 I felt ripped off.
Mr CHRISTOPHER J
2023 年 11 月入住 1 晚
10/10 超赞
Mircea
与家人出行
2023年10月25日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mircea
2023 年 10 月入住 1 晚
10/10 超赞
Simon
2023年10月14日
满意:员工和服务、住宿条件和设施、客房舒适度
不满意:清洁度
The room is always great!
Not the first time I’ve stayed. I was left to check in via machine (the Receptionist wasn’t busy),which took a while but with help I acquired the room card and set off. The room was great with a heated towel rail and in good condition. The tea facilities were also great (milk in sachets, Yorkshire tea) and I had a very comfortable bed in which I slept better than at home because it was quiet as always.
However, before turning in I went to the bar for a nightcap. The staff were friendly but the room was cold and looked grubby with tired and uncomfortable seating.
Nevertheless I am not put off and will continue to use this hotel which is great value and very convenient.