Key Biscayne Bill Baggs Cape Florida State Park Hotels

"This was, without question, one of the most disappointing hotel experiences I’ve ever had, especially for a property that claims to be five-star. From the start, there was a complete lack of organization and accountability. I booked multiple rooms, and the staff couldn’t even keep basic details straight. To make matters worse, I was later charged a “late checkout fee” despite checking out on time, clearly the result of their internal confusion, not anything I did. What’s most frustrating is that no one bothered to notify me or verify anything before applying the charge. For a hotel at this level, this kind of sloppy handling of guest accounts is unacceptable. Customer service was equally underwhelming, slow to respond, dismissive, and unwilling to take responsibility for obvious mistakes. A five-star hotel should deliver precision, professionalism, and respect for its guests. This place failed on all three. I would not stay here again and would strongly caution others to double-check their bills, because clearly, they don’t."

"Room needs remodeling "

"Room was filthy- as if the toilet wasn't cleaned for ages. Staff was nice enough to change to an upgraded room when cleanliness was brought up. Even the upgraded room wasn't "clean" by acceptable standards. This Mondrian is very different than the one I stayed at years ago. It was the cheapest option of "nice places" in Miami Beach- I guess it just shouldn't be considered a "nice place" anymore. It's a shame- used to be good. "

"We enjoyed our stay at Tru by Hilton. Ivan was very helpful at check in! "

"The room was clean and in a great location to the cruise ships but the area around the hotel is old and nothing close for dining. The front desk staff was nice but hard to understand and not very helpful. The bar was not open all day. The free breakfast was as expected, did the job. There was a lot of river party noise, that I did not mind but some might."

"Nice room and pool"

"Annie was so helpful ! "

"The bathroom was filled with ants everywhere!! Everyday the staff came at the worst possible timing. New ants every single day. The room had 0 light and basically was in darkness. The only good thing was the location. Not really walking distance to anywhere though."

"Great stay, room was very clean and nice. Only thing is breakfast means you eat a $24 prix fix menu of small bits and bobs (ie some cheeses, bagels, mixed meats, yogurt, and fruit.) there isn’t any hot options for the prepaid for breakfast. Other than that everything was excellent"