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关于布鲁克马斯顿农场酒店的点评

3 out of 5
布鲁克马斯顿农场酒店
Bodymoor Heath, Sutton Coldfield, England

点评

7.0

还可以

10 分 - 超赞。57 条好评，共有 235 条点评" "
8 分 - 还可以。65 条好评，共有 235 条点评" "
6 分 - 一般。57 条好评，共有 235 条点评" "
4 分 - 很差。30 条好评，共有 235 条点评" "
2 分 - 糟糕。26 条好评，共有 235 条点评" "

7.6/10

清洁度

7.6/10

员工和服务

5.8/10

服务设施

6.2/10

住宿条件和设施

6.4/10

环保

点评

8/10 还可以

Chin-Keung

与家人出行
满意：员工和服务，清洁度
真正的田園風味，食物不錯，房間被舖清潔，唯獨設施較舊，有待翻新，有時光倒流七十年感覺。
2022 年 9 月入住 1 晚

10/10 超赞

Marion

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice and friendly staff, room was clean and the food was very nice
2024 年 5 月入住 1 晚

4/10 很差

Mark

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
The location was nice, but the room was very dated. Needs to be upgraded. It wasnt helped by the alarm going off at 12.40 am and no explanation from anyone the next day. Overall experience very poor.
2024 年 4 月入住 2 晚

8/10 还可以

Claire

满意：员工和服务
2024 年 4 月入住 1 晚

2/10 糟糕

William

商务旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
Stayed in hostels in Thailand better than the room I had !! Mattress about 50 yrs old with springs sticking out
2024 年 3 月入住 1 晚

10/10 超赞

Donna

与家人及幼儿出行, 带宠物出行
The staff were very helpful nothing was too much bother they were lovely THANKYOU all see you again In April x
2024 年 2 月入住 2 晚

10/10 超赞

Vikki

2024 年 2 月入住 1 晚

8/10 还可以

Stephen

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施
Has so much potential, starting to look tired and well worn. Staff were friendly and helpful. Food was good, room was clean, wigi was good, telephone signal was poor. However although the hotel is looking tired and in need of general maintenance the price was compatible
2024 年 2 月入住 1 晚

8/10 还可以

Shaun

商务旅客
满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Gary

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, clean, quiet and comfortable. Only thing I would say is hotel is a little dated but certainly not enough to put me off
2023 年 11 月入住 1 晚

10/10 超赞

Roseann

团体旅客
满意：清洁度、员工和服务、服务设施
Lovely and quiet, very picturesque with an olde worlde farmhouse and stables charm. Would recommend and stay again
2023 年 11 月入住 1 晚

6/10 一般

Erica

与配偶出行
I could see it was at one time many years ago that it was a nice property. Really needs to be updated. Or at least keep up with the painting and wash the carpets if you’re not going to replace them
2023 年 9 月入住 2 晚

6/10 一般

KRISTIAN

2023 年 8 月入住 1 晚

8/10 还可以

Sundeep

2023 年 8 月入住 1 晚

6/10 一般

Tracey

2023 年 7 月入住 1 晚

2/10 糟糕

Stuart

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
avoid
nightmare, checked in no booking for 3 people, only double booked though I had booking, response Hotel.cpoms fault. did manage to get room for 3 although was told I would have to pay. Then only breakfast for 2, again I could pay for third person. Restaurant, staff poor, food awful for evening meal, breakfast was ok and staff at breakfast helpful and pleasant - will never return and told the manager that on check out
2023 年 7 月入住 1 晚

6/10 一般

Kelly

2023 年 7 月入住 2 晚

10/10 超赞

Thomas

与配偶出行
满意：员工和服务，清洁度
Reading some of the reviews, you’d think people were expecting this to be a 5* luxury spa hotel. It’s definitely dated and a bit shabby but for the price, really good value. Really friendly and helpful staff, a nice breakfast and efficient check in and check out. Our room was clean and comfortable and we’d have no hesitation staying here again.
2023 年 7 月入住 1 晚

4/10 很差

Bari

2023 年 7 月入住 1 晚

8/10 还可以

Carol

满意：员工和服务，清洁度
Brook Marston Farm Hotel
Overall nice hotel. Very friendly staff. Dog friendly - they could go anywhere as long as well behaved. Food good. From distance hotel looked good, but on closer inspection needs a big overhaul. However this did not detract from the stay. We found the bed in the room to be uncomfortable in places, as you moved you heard springs ‘twanging’! Surrounding area beautiful.
2023 年 6 月入住 1 晚

10/10 超赞

Kameel

2023 年 6 月入住 1 晚

6/10 一般

Gerrard

与家人出行
满意：清洁度
不满意：住宿条件和设施
UTV
Nice location. In desperate need of some TLC & a full refurb - very battered around the edges. Staff all friendly.
2023 年 5 月入住 1 晚

4/10 很差

james

不满意：清洁度
2023 年 5 月入住 1 晚

8/10 还可以

Steven

商务旅客
满意：客房舒适度，员工和服务
2023 年 5 月入住 1 晚

10/10 超赞

Alison

2023 年 5 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Probably the worst hotel we’ve stayed in
This is comfortably the worst hotel we’ve stayed in. The room didn’t look like it’d been cleaned at all and the staff seemed somewhat put out to actually be working. We tried to discuss our issues around cleanliness with the staff but they were very dismissive and they made us feel very uncomfortable.
2023 年 5 月入住 1 晚

4/10 很差

neil

商务旅客
不满意：住宿条件和设施，服务设施
Very very dated. Poor bed and duvet etc poor shower pressure. Good staff at breakfast which was basic but edible.
2023 年 4 月入住 1 晚

10/10 超赞

Harry

2023 年 4 月入住 1 晚

4/10 很差

Rebecca

2023 年 4 月入住 1 晚

6/10 一般

Rebecca

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The staff were very welcoming and friendly when we arrived, however, the hotel itself is tired and needs attention. Our room was clean and the sheets smelt nicely laundered, however, their was a slightly musty smell - perhaps the old carpet? There was a wedding during our stay so we were telephoned a few days before arrival to inform us that there was no breakfast or evening meal available. We found a beautiful canal to walk along (running alongside the hotel grounds) but it was spoilt with litter. We only stayed one night.
2023 年 4 月入住 1 晚

10/10 超赞

Stephen

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Business Stay
First stay here. Friendly welcome, rooms a great size, as was the bed. Everything clean and well presented. Staff very attentive and friendly, food in the restaurant was also good. All round great place to stay. Keep it up.
2023 年 4 月入住 3 晚

6/10 一般

Sharna

2023 年 4 月入住 1 晚

10/10 超赞

ian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
lovely welcome.
we'll be going back soon. enough said.
2023 年 2 月入住 1 晚
Front of house Team 于 2023年03月15日 的回复
Many thanks, we look forward to seeing you again!

8/10 还可以

Benjamin

与家人出行
满意：员工和服务
2022 年 12 月入住 1 晚

4/10 很差

Peter

不满意：住宿条件和设施，清洁度
Refurbishment needed
In desperate need of refurbishment ... everything looking jaded
2022 年 10 月入住 1 晚

4/10 很差

Simon

商务旅客
不满意：住宿条件和设施，清洁度
A very tired hotel, with great potential but I could not stay there again.
2022 年 9 月入住 2 晚

10/10 超赞

Stephanie

2022 年 9 月入住 1 晚

8/10 还可以

David

与家人出行
满意：清洁度、员工和服务、客房舒适度
2022 年 8 月入住 1 晚

8/10 还可以

Emily

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great service
Service from the staff was excellent and the breakfasts were well cooked and served quickly. Rooms need a little updating and the smoke detector is easily activated by the shower. Friendliness of the staff shone through though and we will us it again.
2022 年 8 月入住 5 晚

8/10 还可以

Samantha

2022 年 7 月入住 1 晚

6/10 一般

Chris

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
Slow Decline Into Obscurity
A stop over on our way home from a holiday up north. We had both used the hotel previously when attending courses years ago. The hotel is desperately in need of a complete overall. It needs an injection of money to bring it up to a decent level of accommodation for the type of customers it should be attracting. This could be a gold mine if invested in. The public rooms are tired looking, the bedrooms need total revamping and the bathrooms need modernizing. The in house staff were excellent and very friendly but they're battling against the odds.
2022 年 6 月入住 1 晚

4/10 很差

Rebecca

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Disappointing room but lovely staff
Staff were absolutely lovely but bar was closed the evening we arrived due to staff shortage, room was dated, toilet constantly running and bed headboards (especially mine) was dirty and greasy
2022 年 6 月入住 1 晚

6/10 一般

Richard

2022 年 5 月入住 2 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very dated.
Waited in reception for 30mins for anyone to turn up to check me in. Checked in then was told the restaurant and bars were closed. Only place I could go was the room due to a private function. Room was cold and the window view was blocked by an over grown tree. Returned to reception and checked out.
2022 年 4 月入住 1 晚

6/10 一般

真实旅客

不满意：客房舒适度，住宿条件和设施
Not great
The hotel looks really nice from the outside but needs a freshen up. Rooms dont match the spec given and the beds are very uncomfortable.
2022 年 4 月入住 1 晚

2/10 糟糕

Mark

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The receptionist was great and very helpful but she seemed to have to do everything. Mind you there could only have been 4 rooms occupied on a Saturday night. Food was OK but it was cheap quality but well cooked & presented. Room bed linen & towels were good but the room was grubby, handles missing from drawers, bathroom ceiling was stained from previous flooding from above. The bath you could only take a shower as there was no connection to fill the bath. No glasses in the room to take a drink of water. Electric Room heater only had two settings on or off. Walls could do with painting as many filled holes, scratches/scores or marks. Room needs a deep clean to remove dust and grime from carpet especially between the skirting and the carpet. Bathroom flooring needs deep clean or replacement. Dinning rooms very dated and could do with updating. Many differences in floor height between reception and the room, would be difficult for a less able person to negotiate. The photographs do not give a true reflection of the facility as the place needs serious amounts of capital spent to bring it up to a reasonable standard. Would not recommend as the cost of a double room would be cheaper and better at a Premier or Holiday Inn.
2022 年 3 月入住 1 晚

10/10 超赞

nigel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent country hotel a gem of a stay
1night stay close to where we was attending a family function, was very surprised when arriving at hotel beautiful country side hotel, even in horrible weather very picturesque, very large room, spotless, tea & coffee facilities, lovely bar (open fire) & restaurant breakfast was included and good selection of continental items and full English breakfast was amazing, 5 minute walk to dog & doublet pub along the canal toepath Only one small issue TV didn't work but not the to watch TV. Will definitely return again ⭐⭐⭐⭐⭐
2022 年 2 月入住 1 晚

10/10 超赞

Sarah

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚

6/10 一般

W.J.McCarthy

2021 年 11 月入住 1 晚

8/10 还可以

colin

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Staff amazing hotel building nice room nice. The only thing I would change was the mattress was very worn out
2021 年 11 月入住 2 晚