Very spacious clean rooms with exceptional facilities
Hannah
2025 年 7 月入住 1 晚
10/10 超赞
Laura
2025 年 7 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
Laura
2025 年 7 月入住 1 晚
10/10 超赞
Philip
与家人出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
I would like to commend the front desk staff member (Young Gentlemen) who checked me in on 19 July 2025 at 1:30 PM. He was courteous, respectful, and provided excellent service, accommodating my request and even allowing me to choose my preferred room.
His professionalism and warm hospitality truly stood out — far exceeding the service I’ve experienced at other Crowne Plaza IHG hotels during my travels from London to Birmingham to Glasgow as an Asian guest.
A big thumbs up to him for a job well done. I will definitely recommend Genting Hotel Resort World Birmingham to my friends and fellow travellers.
Philip
2025 年 7 月入住 1 晚
10/10 超赞
james
与配偶出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel with plenty of services and amenities. Would recommended 100%
james
2025 年 7 月入住 1 晚
10/10 超赞
John
与家人出行
2025 年 7 月 16 日
满意:清洁度、服务设施、住宿条件和设施
Great room for a good price. Very clean and a ton of room.
John
2025 年 7 月入住 1 晚
6/10 一般
Jane
2025 年 7 月 13 日
满意:员工和服务
Not good value for what you pay. Beds were not brilliant TV channels were bare minimum and shower temperature changes from hot to cold all the time. Have stayed here before and it was ok but they really need to look at what they are given for the price as it is not good.
Jane
2025 年 7 月入住 1 晚
10/10 超赞
Daniel
2025 年 7 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
Very good room. Good staff.
Daniel
2025 年 7 月入住 1 晚
10/10 超赞
Casey
2025 年 7 月 6 日
满意:清洁度、服务设施、住宿条件和设施
This property was AWESOME!!! Room was great, bed was comfortable, coffee maker in room, rooftop restaurant with buffet, and the staff was ULTRA FRIENDLY and top quality professional. Its also very close to train station…I would go back in a heartbeat..
Casey
2025 年 7 月入住 2 晚
6/10 一般
Adeniyi
与配偶出行
2025 年 7 月 5 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Staff were unprofessional, room got bumped into 3 times without checking if we were appropriately dress. Got a call from reception that they don’t remember me checking in. It was so unprofessional and unpleasant. Sorted in the end.
Adeniyi
2025 年 7 月入住 2 晚
10/10 超赞
Ian
2025 年 7 月 3 日
满意:清洁度
Great
Ian
2025 年 6 月入住 1 晚
6/10 一般
Niloufar
2025 年 6 月 22 日
Niloufar
2025 年 6 月入住 1 晚
10/10 超赞
Ian
商务旅客
2025 年 6 月 16 日
满意:清洁度、服务设施、住宿条件和设施
Friendly staff and comfortable hotel.
Ian
2025 年 5 月入住 1 晚
10/10 超赞
Sharon
2025 年 6 月 15 日
Sharon
2025 年 6 月入住 1 晚
10/10 超赞
Paris
与配偶出行
2025 年 6 月 14 日
满意:清洁度、服务设施、住宿条件和设施
Again another wonderful stay-will be back!
Paris
2025 年 5 月入住 2 晚
6/10 一般
Daniel
2025 年 6 月 6 日
满意:住宿条件和设施,清洁度
Great place to stay
Daniel
2025 年 5 月入住 2 晚
2/10 糟糕
Rakhim
2025 年 6 月 2 日
Rakhim
2025 年 6 月入住 1 晚
10/10 超赞
Lee
与配偶出行
2025 年 6 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay and room was ultra quiet
Lee
2025 年 5 月入住 1 晚
10/10 超赞
Wayne
2025 年 5 月 31 日
Wayne
2025 年 5 月入住 1 晚
10/10 超赞
Nupur
2025 年 5 月 30 日
满意:清洁度、服务设施、住宿条件和设施
We thoroughly enjoyed our stay at Clarance, the staff were all friendly and welcoming and we enjoyed a wonderful meal at the Michelin star in house restaurant. The cobblestoned old town with its multiple dining options and lovely little shops is walkable, making it a great location.
Nupur
2025 年 2 月入住 1 晚
10/10 超赞
zahid
与家人出行, 与配偶出行
2025 年 5 月 26 日
满意:清洁度、服务设施、住宿条件和设施
Excellent hotel and location. Brilliant customer service and staff
zahid
2025 年 5 月入住 1 晚
10/10 超赞
sally
与配偶出行
2025 年 5 月 25 日
满意:清洁度、服务设施、住宿条件和设施
Beautiful hotel and rooms are amazing in a great location to bp pulse, train station, restaurants, bars would recommend
sally
2025 年 5 月入住 1 晚
10/10 超赞
Kiran
2025 年 5 月 18 日
满意:清洁度
Kiran
2025 年 5 月入住 1 晚
6/10 一般
Helen
与配偶出行, 商务旅客
2025 年 5 月 15 日
满意:清洁度、服务设施、住宿条件和设施
Great room and hotel, but late room access and early departure made it feel rushed and not good value.
Everything else was perfect. Bar staff amazing!