- customer service lacking
- no luggage trolley
- no room allocated, waited up to 15 mins for check in
- Room dusty, and bathroom had not been cleaned at all - dried urine on floor and toilet
- key card not working
- rooms a bit of a maze
- townhouse room - could hear the neighbours
- parking supposed to be free, but received a parking ticket which now having to challenge
真实旅客
2021 年 5 月入住 2 晚
2/10 糟糕
真实旅客
与家人出行
2021 年 6 月 25 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Horrible Ramada and hotel.com
It was terrible. We had a horrible experience there. We planned to stay in 10 days quarantine (13-24June2021)and paid. They gave letters to many guests to leave the hotel without explanation on 17thJune2021 and now no refund from hotel.com after almost two weeks. Two days before the date they told us to leave, one stuff was very rude, she came to our room and tried to ask us leave the hotel immediately. I was helpless and my little kids were so scared. She said they were not the quarantine hotel and we had to leave. I explained we are from the amber list not red list and we confirmed with NHS we could stay there. At last she left , but afraid to be kicked out for two days long, we stay till only on 17th June 2021 and arranged new place to stay by ourselves with no compensation and no refund. As the hotel showed us receipt that they refunded to hotel.com, I don’t know why I didn’t hear any news from hotel.com. I suggest you to stay in Ramada if you want to be a homeless.
真实旅客
2021 年 6 月入住 11 晚
8/10 还可以
colin
2021 年 6 月 13 日
colin
2021 年 6 月入住 5 晚
8/10 还可以
Gail
与家人出行, 团体旅客
2021 年 6 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gail
2021 年 6 月入住 1 晚
10/10 超赞
Ryan
商务旅客
2021 年 6 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ryan
2021 年 6 月入住 4 晚
4/10 很差
Allan
商务旅客
2021 年 6 月 9 日
满意:客房舒适度,员工和服务
不满意:住宿条件和设施,清洁度
Disappointed!
Lovely location just across from the church and just off the High Street in Solihull but the hotel has seen better days. No food being served as the restaurant and bars were all closed and the hotel looked really old and tired. The corridor carpets looked dirty and the doors and paintwork were in a poor state. On the plus side the upgraded double room as pretty nice.
Allan
2021 年 6 月入住 1 晚
4/10 很差
Helen
2021 年 6 月 7 日
不满意:住宿条件和设施,员工和服务
Rather disappointing
Our stay was a disappointing when on the first morning we returned 2 hour later and my partner slipped on the bathroom floor as it was still wet after showering. Thankfully he was unhurt. On the second morning a good while after shower where we had no hot water there was an excessive amount of water which had not drained away. As we left the hotel at 10am we reported this to reception pointing out that this was a health and safety risk and that my partner had slipped the previous day and asked that it was addressed. The reply was thanks for letting us know I will get it seen to. On returning to the hotel at 9.30pm there was no change to the floor in the bathroom so I reported again. Staff who attended the room it was due to not having a maintenance team at the weekend to which we replied you don’t need a maintenance team to mop a floor. On replying to this comment the staff apologised. Luckily nobody had any injury on this occasion.
Helen
2021 年 6 月入住 3 晚
8/10 还可以
Dale
2021 年 6 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ramada Solihull
Very nice room. Bar area and corridors need some modernisation
Dale
2021 年 6 月入住 1 晚
8/10 还可以
Lynne
2021 年 6 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lynne
2021 年 5 月入住 1 晚
10/10 超赞
Nicholas
与家人出行
2021 年 6 月 3 日
满意:清洁度、员工和服务、客房舒适度
Nice hotel, great duplex room
Hotel had only just reopened from lockdown. Centrally located to town centre, free parking when staying at the hotel. We had a Duplex room which was great for the family, nice stay
Nicholas
2021 年 6 月入住 1 晚
8/10 还可以
真实旅客
2020 年 3 月 22 日
满意:清洁度、员工和服务、客房舒适度
真实旅客
2020 年 3 月入住 1 晚
8/10 还可以
Chris
2020 年 3 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Chris
2020 年 3 月入住 2 晚
8/10 还可以
Ben
商务旅客
2020 年 3 月 17 日
满意:清洁度、员工和服务、客房舒适度
door handle feel off on the bathroom door.
Ben
2020 年 3 月入住 1 晚
8/10 还可以
Keith
2020 年 3 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Keith
2020 年 3 月入住 1 晚
10/10 超赞
Heather
商务旅客
2020 年 3 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Heather
2020 年 3 月入住 1 晚
8/10 还可以
Harun
商务旅客
2020 年 3 月 14 日
满意:员工和服务、住宿条件和设施、客房舒适度
Harun
2020 年 3 月入住 5 晚
8/10 还可以
真实旅客
2020 年 3 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff efficient, room very calming & excellent dining having a bar menu as well as a traditional restaurant and Indian. Great all round stay.
真实旅客
2020 年 3 月入住 1 晚
6/10 一般
Kristi
商务旅客
2020 年 3 月 12 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Kristi
2020 年 3 月入住 1 晚
10/10 超赞
真实旅客
2020 年 3 月 12 日
真实旅客
2020 年 3 月入住 2 晚
10/10 超赞
Prisca
商务旅客
2020 年 3 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable
Prisca
2020 年 3 月入住 1 晚
8/10 还可以
真实旅客
商务旅客
2020 年 3 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel and meal but NO BREAKFAST !!!!
Very nice hotel, room was lovely and indian meal was excellent. The only down side was we had paid for bed and breakfast and had to leave at 6.45. They would not do any kind of breakfast for us. My partner went into the breakfast room at 6.45 and there was nothing laid out. Wasn't very happy about this as we had a full day at Crufts on an empty stomach!!!!
真实旅客
2020 年 3 月入住 1 晚
2/10 糟糕
Cheryl
与家人出行
2020 年 3 月 9 日
Cheryl
2020 年 3 月入住 1 晚
8/10 还可以
Barbara
团体旅客
2020 年 3 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Would come again
Good size room with comfortable beds. Hotel was quiet even tho we overlooked the car park. Some issues with the electrics because one bedside light didn't work so couldn't read in bed. We reported it but it wasn't fixed during our stay. The kettle lid was broken so wouldn't open. It was replaced but the new one wasn't consistent, sometimes turned itself off before it boiled. However the staff were friendly and the food was very good