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关于考文垂皇家庭园 Spa 酒店的点评

3 out of 5
考文垂皇家庭园 Spa 酒店
Tamworth Road, Keresley End, Coventry, England

点评

6.4
10 分 - 超赞。208 条好评，共有 1002 条点评" "
8 分 - 还可以。240 条好评，共有 1002 条点评" "
6 分 - 一般。190 条好评，共有 1002 条点评" "
4 分 - 很差。175 条好评，共有 1002 条点评" "
2 分 - 糟糕。189 条好评，共有 1002 条点评" "

6.6/10

清洁度

6.8/10

员工和服务

6.2/10

服务设施

5.8/10

住宿条件和设施

6.0/10

环保

点评

8/10 还可以

Ron

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

6/10 一般

jacqeline

与家人出行
满意：住宿条件和设施
You coukd not get a sun bed even though we went down at 5am people reserved them but never came back Restruants were very understaffed and food came out cold on several occasions Missy was helpful but clearly under pressure to sort the issues out, Slides great for kids activities good and inclusive of all, the tapenkkai restruants was fab as was angle the waiter in there.
2024 年 4 月入住 1 晚
The Royal Court Hotel & Spa 于 2024年04月28日 的回复
We're sorry to hear that. We'll look into this and make sure you have a more comfortable stay with us next time.

6/10 一般

Spencer

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Accosted in the Bar by Drunk Female who would not go away while we were trying to have a meeting. Staff did nothing to intervene.
2024 年 4 月入住 1 晚
The Royal Court Hotel & Spa 于 2024年04月24日 的回复
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

8/10 还可以

Lee john

满意：清洁度、员工和服务、住宿条件和设施
Na
2024 年 4 月入住 1 晚
The royal court 于 2024年04月18日 的回复
Thank you for your feedback.

4/10 很差

Daniel

商务旅客
不满意：住宿条件和设施，员工和服务
No heating or hot water. Domestic going on in room next door, female screaming at the top of her voice.
2024 年 3 月入住 1 晚
The Royal Court Hotel & Spa 于 2024年04月24日 的回复
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

10/10 超赞

George Alexandru

2024 年 3 月入住 1 晚
The royal court 于 2024年04月18日 的回复
Thank you for your feedback.

4/10 很差

William

不满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚

10/10 超赞

Colin

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutley great hotel and Spa , really friendly helpful staff , wonderfull food and gardens
2024 年 3 月入住 2 晚
The royal court 于 2024年04月18日 的回复
Thank you for your feedback.

6/10 一般

Tanzi

商务旅客
满意：员工和服务
不满意：清洁度
Bathroom was not cleaned sufficiently. No soap in the bathroom for hand washing after using the toilet.
2024 年 2 月入住 1 晚
The Royal Court Hotel & Spa 于 2024年04月24日 的回复
We're so sorry to hear that. We'll look into this and make sure that you have a more comfortable stay with us next time.

10/10 超赞

Bryan

2024 年 2 月入住 3 晚
The royal court 于 2024年04月18日 的回复
Thank you for your feedback.

10/10 超赞

sara

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have stayed at this hotel before COVID and it's my favourite because the rooms are really good 👍 I stayed this time with my husband and found it really quiet and comfortable I recommend this
2024 年 2 月入住 1 晚
The royal court 于 2024年04月18日 的回复
Thank you for your feedback.

8/10 还可以

Colin

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyable stay nice room and good food
2024 年 2 月入住 1 晚
The royal court 于 2024年04月18日 的回复
Thank you for your feedback.

4/10 很差

Angela

与家人出行
不满意：住宿条件和设施，员工和服务
Their are many things to say about this hotel, like ahalf way house for instance very roudy another. But rough i think basically sums it up. We didnt stay we checked out after we had seen our rooms. They where clean though.
2024 年 2 月入住 1 晚
The royal court hotel 于 2024年04月16日 的回复
We are very you had to face such an issue. We will definitely work on this for a better experience next time.

2/10 糟糕

Dean

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
The royal court 于 2024年04月18日 的回复
Thank you for your feedback.

10/10 超赞

CIARAN，Belfast

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
The royal court 于 2024年04月18日 的回复
Thank you for your feedback.

6/10 一般

Richard

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Having a refit which is needed. Staff were not particularly friendly and the company havent responded to an email requesting a receipt. Generally a tired hotel which doesn't welcome or recieve guests well
2024 年 2 月入住 1 晚

4/10 很差

Deepa

与配偶出行
满意：清洁度
不满意：住宿条件和设施，服务设施
Hotel room clean and fresh. No daily domestic service or even roping up tea bags. Rooms not sound proof. Unable to sleep because of noise from next door and from corridor. If you are looking for a good night sleep, this is not the place
2024 年 2 月入住 2 晚
The Royal Court Hotel & Spa 于 2024年04月24日 的回复
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

2/10 糟糕

Julie，HUDDERSFIELD

不满意：住宿条件和设施，清洁度
From outside, this property looks appealing to the eye but this perception soon changes as you walk through the reception door! It is like walking back in time and gives a feeling of unused! Back in the day, i can imagine this hotel was very grand but, sadly, it has been neglected over the years and the public areas are very shabby and in need of a good clean. However, the room itself was spacious and reasonably clean. After a long drive , i decided to take an early night, in bed for 9.15pm so you can imagine the horror of being rudely awakened around 10pm to somebody walking in my room, turning the light on and saying something to me! When i had time to realise what had actually happened, i was badly shaken and really afraid to go back to sleep. I decided to get dressed and go down to reception to report what had just happened. The receptionist was surprised to hear of my experience and accompanied me back to my room and explained nobody else should have access to my room and most likely it was the maintenence man entering, in error! Never have i experienced this ordeal before whilst staying in a hotel and needless to say, i hardly slept the rest of the night as i was so shaken up, despite putting an ironing board and my suitcase at the back of the door! I must add; there was no chain on the door or double lock which probably explains the reason the maintenance man was still able to gain entry. As a result of this upsetting experience, i wont be staying here again
2024 年 2 月入住 1 晚
The Royal Court Hotel & Spa 于 2024年04月24日 的回复
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

2/10 糟糕

Bernadette

与配偶出行
We waited almost an hour in a big queue of people to check in and then left as we couldn't wait any longer. I understand the computer system was down but the staff didn't let anyone know.
2024 年 2 月入住 1 晚
The Royal Court Hotel & Spa 于 2024年04月24日 的回复
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

10/10 超赞

CIARAN，Belfast

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff make the stay perfect for me
2024 年 2 月入住 1 晚
The Royal Court Hotel & Spa 于 2024年04月24日 的回复
We're happy to hear you enjoyed your stay. Thank you.

6/10 一般

Daniel

满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 2 月入住 1 晚

2/10 糟糕

Ray

商务旅客
不满意：员工和服务
Decent companys don't hide behind TAC's they try
I never stayed but booked for a week but work plans changed and I tried to cancel but the hid behind their term and conditions and wouldnt give me a refund do they probably sold the room twice, shocking customer service and just to rub salt in they charve I think 16p a minute when calling the hotel, I thought them days are gone, won't stop there out of principal
2024 年 1 月入住 4 晚
The Royal Court Hotel & Spa 于 2024年04月24日 的回复
We're so sorry to hear about your experience. We'll look into this and make sure that you have a more comfortable stay with us next time.

8/10 还可以

Nadine

2024 年 1 月入住 1 晚
The royal court 于 2024年04月18日 的回复
Thank you for your feedback.

10/10 超赞

David

商务旅客
满意：清洁度、员工和服务、客房舒适度
All good great breakfast
2024 年 1 月入住 3 晚

2/10 糟糕

John

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stinking of smoke in bedroom.
Arrived at hotel and was given or keys. Went to our room. Immediately we opened the door the smell of cigarettes was awful. Went in and the bathroom reeked of cigarettes smoke. Went back to reception asked for another room but was told the place was full. He did bring down an air freshener tin. But it was no good. It’s supposed to rain a non smoking hotel. The next day when we left we told the man on reception and a lady behind said hers was the same. The bathroom was worce because they go in there and put the expeller on.
2024 年 1 月入住 1 晚

10/10 超赞

peter

Very pleasantly surprised One of the better Britainia hotels Excellent value
2024 年 1 月入住 2 晚

4/10 很差

Paul

商务旅客
不满意：住宿条件和设施，清洁度
Last time I stay here
Bathroom just recently replaced, shower hose is not long enough to stand under, water pressure is a joke so your standing against the taps. Bathroom was filthy. Bedroom decor is old. Telly is in the wrong place and can’t be moved. This was meant to be a superior double room!
2024 年 1 月入住 1 晚

2/10 糟糕

Paul

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad
No hot water. Food terrible
2024 年 1 月入住 1 晚

2/10 糟糕

Andrew

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Checked in to the room staff was very rude when we got to the room there was dirt all around the window mold at the window there was brown and green stuff on walls in bathroom the hallways were dirty rubbish laying about the WiFi even after paying for it was shocking there was like 4 channels on the tv the car park and road to hotel was pothole galore there was hammering and banging and drilling that started about 6am in morning was horrible would not recommend this hotel to anyone shocking standards and rude staff
2024 年 1 月入住 2 晚

10/10 超赞

Jamiu

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place
2024 年 1 月入住 1 晚

2/10 糟糕

Ethan

2024 年 1 月入住 1 晚

10/10 超赞

David

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
All OK Great big Breakfast buffet
2024 年 1 月入住 3 晚

4/10 很差

Scott

不满意：客房舒适度，住宿条件和设施
Needs investment
Very dated - needs investment
2024 年 1 月入住 1 晚

6/10 一般

Jade

与配偶出行
不满意：员工和服务
Prositutes working in the next room very load
2023 年 12 月入住 2 晚

4/10 很差

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Showers got upto luke warm at best and the matress springs were all over. There is also a giant pot hole in the car park that is unavoidable when driving out the exit. Hotel needs a lot of TLC
2023 年 12 月入住 1 晚

2/10 糟糕

azher

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The water was freezing in my room for 3 nights had to have A shower in cold water . The kettle had mould inside the water . Day 3 someone was smoking and the fire alarm went of twice at 4 am then 5.45am pathetic as the staff was running about like headless chickens. Some of the staff can’t even understand basic English which was really annoying . No wfi unless you paid for it and the mobile phone signal Is shocking if you’re on ee. Try and aboid this place clearly not clean enough I wouldn’t even say this was a 3 star I would give it close to 2 stars . The building it self stunning and the views are amazing.
2023 年 12 月入住 5 晚

6/10 一般

Phil

不满意：清洁度、员工和服务、住宿条件和设施
No shower
Only had a bath and no shower when description suad shower in bathroom. Wall light not working and cleaber knocks on door at 8 to ask wgat time we were leaving. Gentleman on reception was apologetic and offered us free breakfast or 10% refund. Dorrs being slammed in the night not the hotels fault but maybe closers on them to stop it happening
2023 年 12 月入住 1 晚

10/10 超赞

Gill

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚

2/10 糟糕

Shaista

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very dated hotel . Tap not giving hot water heating isn’t enough room was freezing . No soap or hand wash in rooms. Cleanliness wasn’t great. Definitely wouldn’t stay again .
2023 年 12 月入住 1 晚

10/10 超赞

Marta

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

2/10 糟糕

Christopher

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
No hot water, mould in the rooms, furniture falling to bits, no toilet roll, bitten by god knows what insects, unhelpful staff but worst of all, my vehicle and numerous others broken into with damage caused which made me have the leave the hotel a night early with no compensation for the wasted night, the break ins are apparently a regular occurrence so something needs to be sorted out.
2023 年 12 月入住 3 晚

2/10 糟糕

Kuldip

不满意：住宿条件和设施
2023 年 12 月入住 2 晚

4/10 很差

真实旅客

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Very dated and poor condition.
2023 年 12 月入住 1 晚

8/10 还可以

David

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
All good great breakfast
2023 年 12 月入住 3 晚

4/10 很差

真实旅客

满意：清洁度
不满意：员工和服务
Terrible breakfast
There was a party in one of the rooms and the music was loud in my room. Breakfast was cold, and felt crammed in. Gym was good, but did close quite early (6pm).
2023 年 12 月入住 1 晚

10/10 超赞

William

2023 年 12 月入住 3 晚

2/10 糟糕

Faisal

2023 年 12 月入住 1 晚

10/10 超赞

trevor

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel pity my van was broken in to on the second night
2023 年 11 月入住 4 晚

4/10 很差

Richard

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very dated hotel
Hotel very dated, paid for superior room facilities very basic, towels although clean were stained, toilet cracked, holes in wall. poor tea and coffee tray. Breakfast not worth the money.
2023 年 11 月入住 1 晚

6/10 一般

Doreen Ann

商务旅客
不满意：住宿条件和设施
Lovely potential and can see that you are in proess of refurbishment.
2023 年 11 月入住 1 晚