This is the first time we have ever given a VRBO property a poor review.
We were so excited to stay in this property.
I am writing to express my deep dissatisfaction and disappointment with the rental property we booked through Vacasa for our family vacation from July 5 to July 12, 2023. We had high hopes for a pleasant and enjoyable stay, but unfortunately, our experience has been far from satisfactory.
Our check-in was scheduled for 4:00 pm on July 5, and upon our arrival at 7:30 pm, we were greeted by Karen, the housekeeper. To our surprise, she informed us that she needed an additional one and a half hours to clean the house. This delay was an inconvenience and put a damper on our excitement.
Once we finally entered the property, it became evident that the condition of the house was far from acceptable. The wood floors appeared to be well beyond their expected useful life, displaying signs of extensive wear and tear. The carpets were severely stained and damaged, making it unappealing and unhygienic to walk barefoot on any of the floors. It is disheartening that such poor maintenance and cleanliness standards were overlooked.
Furthermore, we discovered that there was garbage left out on the driveway.