Boston Brattle Theatre Hotels

"Thanks for a great stay"

"The only interactions I had with staff was after checking in, someone directed us to the elevator. Didn’t realize anyone was nearby because I would have loved help checking in. And I called the front desk to have the expensive buffet removed after regrettably opting in while checking in. That person was nice. Otherwise, the hotel was basically STAFF-LESS. Ghost town. The room was incredibly small! I didn’t expect that. The M in Citizen M mist stand for Macro? I hope you’re not expecting privacy while you use the bathroom and shower. And the bed is pushed against the wall, so someone has to climb over the other person. Hope you don’t get up in the middle of the night for the bathroom. I didn’t enjoy the ipad to control the room either. No information on things to do in the area, or information about the hotel itself. One of the elevators got stick on the third floor twice. The location was great, as it’s across the street from the T, and there is Wendy’s, Dunkin, and Whole Foods nearby. That was probably the best part about staying here. Designed for young couples- I’m not sure myself as a young couple would have enjoyed it, and as a parent traveling with a teen, we definitely did not enjoy it. It was clean, and it was the cheaper hotel we found, but we would have been happier paying double to stay elsewhere. Lesson learned! I would not recommend this hotel."

"The staff was just wonderful! Shout out to Clara, she was so sweet. We were there to watch my grandson run at The Track at New Balance. This location was perfect!"

"Clean room and helpful staff"

"The hotel and staff were wonderful. Made us feel welcome and pampered. "

"Great experience no complaints at all "

"Spacious room, good view, laundry facility "

"Complicated to reach staff for support. When checking out I asked for help as two packages had not arrived yet. I asked to refuse the packages and that this would help me a lot. Staff was indifferent, I did not feel any will to help, try to understand...I tried calling, and the same happened. I could not reach hotel via chat to solve this. In short, have been trying to solve this issue for days and in different ways: in person, call, email, via hotels.com...."

"Really nice place. Staff super helpful. Valet parking was so convenient."