Search Cottages in Brookshire

"Hot tub was broken 😟"

"My stay at Holiday Inn Express & Suites Houston Westchase - Westheimer was very disappointing. From the moment we checked in, the front desk staff was unfriendly, rude, and dismissive. Later, when I returned with my sister and two kids, we were simply standing near the elevators talking when the same employee inserted herself into our conversation in a very unprofessional way, asking with attitude, “Who parked in the VIP parking?”—which had nothing to do with us. When we got to the room, there were only two towels. After calling for more, I was told I had to come downstairs to get them myself, which is inconvenient—especially with kids. The bathroom conditions were unacceptable. The shower was clogged, and there was brown residue smeared on the bathroom wall, which was honestly disgusting and raises serious concerns about cleanliness. Overall, between the poor customer service and lack of cleanliness, this stay did not meet expectations. I would not stay here again."

"Clean room and a kind staff , close to many restaurants and a good view of the area. "

"Clean rooms and facilities, staff are friendly but no phones in the rooms. If you need anything you’ll have to go to the front desk to ask. "

"Front desk was extremely unfriendly, the room AC was not working properly, they had no extra towels, breakfast was unsatisfactory, hot tub (one of the reasons I booked this hotel) was ice cold. They charged my card for things i did not purchase. My kids could not wait to get back home. 100% DO NOT recommend."

"No hot water."

"Very clean"

"very clean and comfortable"

"Staff were extremely helpful and nice. The hotel was in great condition."