Ootacamund Cairn Hill Hotels

"Dear Team, I had originally booked Tea Garden Stay for my trip. However, after the booking was confirmed, I received a call from the property stating that the booking had been opened erroneously due to a system glitch and that the stay was not actually available. I was then advised that an alternate option would be provided. Unfortunately, the alternate accommodation offered was completely unacceptable and nowhere close to what was originally booked: The alternate stay was a basic 2 BHK home, with no basic toiletries, towels, or standard amenities provided. The location was not accessible by auto or cab, causing major inconvenience. My original booking included breakfast, which was not provided at the alternate accommodation. I specifically chose Tea Garden Stay for a comfortable and hassle-free experience. Due to this booking error and the poor substitute provided, my entire trip was severely disrupted. This situation occurred solely because of your system error, and I had to face unnecessary stress and inconvenience as a result."

"Staff- beyond excellent Room - well equipped Cleanliness- spotless Amenities - plenty Staff went out of their way to make our stay comfortable "

"Cons. Washroom was terrible.. Iron water...yellow water Shower was not working.. Hot water was irregular.. they was charging extra for room heater and tea. Pros Good view..room was nice.."

"We stayed one night to experience the grandeur of the palace. The staff were courteous and the meals were to a high standard that you would expect of such a place. But we felt isolated and little disappointed as it was very quiet and lacked warmt. Hot water was only on at certain times making it more univiting and some parts looked rundown. The ball room was impressive and had nostalgia but we were glad to only stay one night. I'm sure the experience may be better during the high season when it is more busier."

"Great stay"

"Location is damn good with the environment around with a greenery tea plantations, but the hotel & the rooms were in pathetic condition. The room which we stayed doesn't had basic curtains for the windows, also the rooms are not clean & hygiene for which they charge very high price. "

"Good room, good service "

"On the day of visit, the hotel staff told that there was no such booking confirmed from there end and there is no such agreement between this online site Hotels.com. At that time, even no support staff available at your end. Very very disappointed experience. "

" Yes very good "