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关于天使酒店的点评

3 out of 5
天使酒店
Castle Street, Cardiff, Wales

点评

8.4

很好

10 分 - 超赞。567 条好评，共有 1170 条点评" "
8 分 - 还可以。379 条好评，共有 1170 条点评" "
6 分 - 一般。143 条好评，共有 1170 条点评" "
4 分 - 很差。52 条好评，共有 1170 条点评" "
2 分 - 糟糕。29 条好评，共有 1170 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

7.4/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

Zekai

2024 年 4 月入住 3 晚
Utkarsha Chauhan 于 2024年05月1日 的回复
Dear Zekai,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Eric

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 1 晚
Utkarsha Chauhan 于 2023年05月20日 的回复
Dear Eric,Thank you for your feedback on your recent stay and i much appreciate your time doing a review for us.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 一般

kwong mui

满意：清洁度
2022 年 2 月入住 1 晚
Lianne - FOH Manager 于 2022年02月15日 的回复
Dear Guest, Thank you for taking the time to write a review. We hope to see you again in the future. Kind regards,

6/10 一般

Christa

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Historic hotel that is worn down but staff was friendly, very convenient location and many amenities nearby. Inexpensive.
2024 年 5 月入住 1 晚
Utkarsha Chauhan 于 2024年05月14日 的回复
Dear Christa,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Robert

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Front desk staff was outstandingly friendly and yet professional. Room was adequately furnished, although a less saggy couch, some artwork and air conditioning on top floor would be a great improvement. Breakfast was wonderful!
2024 年 5 月入住 1 晚
Assistant Front of house Manager 于 2024年05月13日 的回复
Good evening Robert,Thank you for your amazing review. We look forward to your next stay with us.Kind regardsLesleyann Dorning

10/10 超赞

Caroline

2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年05月14日 的回复
Dear Caroline,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Helen

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent in every way fantastic value for the money
2024 年 5 月入住 1 晚
Assistant Front of house Manager 于 2024年05月13日 的回复
Good evening Helen,Thank you for your amazing review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 超赞

Samantha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were great location is fantastic with a lovely breakfast .
2024 年 5 月入住 1 晚
Assistant Front of house Manager 于 2024年05月13日 的回复
Good evening Samantha,Thank you for a wonderful review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 超赞

Karen

满意：住宿条件和设施，清洁度
2024 年 5 月入住 1 晚
Assistant Front of house Manager 于 2024年05月14日 的回复
Good evening Karen,Thank you for a wonderful review on your recent stay.Kind regardsLesleyann Dorning

4/10 很差

Kevin

与配偶出行
不满意：住宿条件和设施，服务设施
Very tired hotel, small room, no bedside lamp, nowhere to hang clothes, very old bathroom. Bed was comfy. Would not stay here again
2024 年 5 月入住 1 晚
Assistant Front of house Manager 于 2024年05月13日 的回复
Good evening Kevin,We are sorry that to hear that your stay was not up to your standard, I do believe your room like all our rooms has a wardrobe, also in your room was spot lights above the bed for reading.We do hope you try us again.Kind regardsLesleyann Dorning

10/10 超赞

Selena

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here for one night fab location for a day and night out
2024 年 5 月入住 1 晚
Assistant Front of house Manager 于 2024年05月12日 的回复
Good evening Selena,Thank you for your kind review on your recent stay with us.Kind regardsLesleyann dorning

10/10 超赞

Bethan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A beautiful hotel in the heart of Cardiff city center with wonderful views. The staff were lovely, very friendly and welcoming.
2024 年 5 月入住 1 晚
Assistant Front of house Manager 于 2024年05月11日 的回复
Good evening Bethan,Thank you for your wonderful review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 超赞

Graham

满意：员工和服务，清洁度
Great location opposite the castle and cardiff rugby. Public areas are clean and tidy, guest rooms are a little dated
2024 年 5 月入住 1 晚
Assistant Front of house Manager 于 2024年05月11日 的回复
Good evening Graham,Thank you for your kind review on your recent stay.Kind regardsLesleyann Dorning

6/10 一般

Rachel

满意：员工和服务，清洁度
Stunning original features in reception and great onsite parking. The room was clean and sheets, pillow cases, towels fresh and laundered. The twin beds were small and the pillows, quilts and mattress covers had seen better days. Staff were lovely, friendly and very helpful. I would stay again.
2024 年 5 月入住 1 晚
Utkarsha Chauhan 于 2024年05月10日 的回复
Dear Rachel,Thank you for your feedback.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Melissa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely lovely hotel. The room was very spacious, which was a surprise after I’d spent a week in a shoebox sized room in London paying the same price. The staff was great. I only wish I’d spent more than one night.
2024 年 5 月入住 1 晚
Utkarsha Chauhan 于 2024年05月8日 的回复
Dear Melissa,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Kerrin

满意：服务设施
Lovely friendly hotel ideally situated with parking
2024 年 5 月入住 1 晚
Utkarsha Chauhan 于 2024年05月7日 的回复
Dear Kerrin,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 还可以

John

与配偶出行
满意：员工和服务，清洁度
Very friendly staff found the hotel very dated for what we paid
2024 年 5 月入住 1 晚
Utkarsha Chauhan 于 2024年05月7日 的回复
Dear John,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Alessandro

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A lovely hotel where you can feel the ancient atmosphere but where the rooms are perfect and fully refurbished. I found the staff extremely professional and polite. The position is perfect, walking distance to the main attractions. The railway station is not too far neither and I walked with my suitcase without issues. It will certainly be my first choice for my next trip to Cardiff.
2024 年 5 月入住 3 晚
Utkarsha Chauhan 于 2024年05月7日 的回复
Dear Alessandro,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager

4/10 很差

Sergio

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Old, poorly maintained, very dirty, telephone did not work, restroom had a urine smell, no room service as advertised, furniture with scratches, rugs with stains, really, really bad We had to check out after the first of three nights reserved (did not get our money back) Go somewhere else
2024 年 5 月入住 3 晚
Utkarsha Chauhan 于 2024年05月6日 的回复
Dear Sergio,Thank you for your time doing a review.Kind Regards,Utkarsha ChauhanOperations Manager

4/10 很差

Jennifer

与配偶出行
不满意：住宿条件和设施，清洁度
Many of the fixtures were broken. Furniture was dated and tacky. Hair in the bathroom.
2024 年 5 月入住 1 晚
Utkarsha Chauhan 于 2024年05月6日 的回复
Dear Jennifer, Thank you for taking your time bringing this issue to my attention from your stay and I assure you that this has been forwarded to my Maintenance Manager and Housekeeping Manager who will be investigating on this. Please accept my sincere apologies.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 还可以

Wayne

满意：清洁度、员工和服务、住宿条件和设施
Quiet
2024 年 5 月入住 1 晚
Utkarsha Chauhan 于 2024年05月6日 的回复
Dear Wayne,Thank you for taking your time doing a review on your most recent stay with us while visiting Cardiff.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 一般

Libuše

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
It is fair to say that this hotel has seen better days, especially regarding decor and cleanliness overall. There was an odd odour in the corridors. The sealant on our bathroom as well as the shower knob mechanism had some mould on it. Carpets were stained in our room. The staff were all very pleasant and attentive and breakfast was very good.
2024 年 5 月入住 1 晚
Utkarsha Chauhan 于 2024年05月6日 的回复
Dear Libuse,Thank your or your feedback and I much appreciate your time doing a review and bringing this issue to our attention. I am sure if you have brought this to an attention of our staff they would have resolved this issue by moving you in to another room. Sorry for any inconvenience.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 还可以

David

与配偶出行
满意：清洁度、员工和服务、服务设施
Very convenient for Central Cardiff
2024 年 5 月入住 1 晚
Assistant Front of house Manager 于 2024年05月4日 的回复
Good evening David,Thank you for your kind review on your recent stay with us.Kind regardsLesleyann Dorning

6/10 一般

Gail

与配偶出行
满意：服务设施，员工和服务
Older hotel near city centre with clean and comfortable rooms, however the hotel could use some freshening up.
2024 年 5 月入住 3 晚
Assistant Front of house Manager 于 2024年05月4日 的回复
Good evening Gail,Thank you for your kind feedback on your recent stay with us. We are about to start a total refurb of our fine hotel. Kind regardsLesleyann Dorning

8/10 还可以

Josephine

满意：住宿条件和设施
Thank you for a lovely evening away. The hotel was clean, the staff very friendly and the central location was brilliant. The hotel is a little dated but that is part of the charm. Really enjoyed
2024 年 5 月入住 1 晚
Utkarsha Chauhan 于 2024年05月4日 的回复
Dear Josephine,Thank you for your lovely feedback and I much appreciate your time doing a review from your stay with us here at Angel.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Dai

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly room very clean good breakfast would stay here again
2024 年 5 月入住 1 晚
Utkarsha Chauhan 于 2024年05月4日 的回复
Dear Dai,Thank you for choosing your recent stay with us and providing feedback on our facilities and staff. Looking forward to welcoming you back in near future.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 还可以

SHIGEKO

与家人出行
满意：服务设施
施設の問題点：お風呂の排水が詰まっていた、ポットにお水が少し残っていた、トイレの水が流れにくい ２泊しましたが、２日目にカードキーが使えなくなっていたので、交換して貰いましたが、スタッフの方の対応があまり良くなかったです。 それでもカーディフ城の前で駅からも近くにあり、場所は最高でした。
Utkarsha Chauhan 于 2024年05月4日 的回复
Dear Shigeko,Thank you for your time doing a review and bringing the issue to our attention.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 还可以

Melanie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was nice just a bit of noise
2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年05月1日 的回复
Dear Melanie,Thank you for your review and sorry for any inconvenience.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 还可以

david

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
This is our 6th stay at the angel hotel. Its in a convenient position to the city centre and night life. The hotel needs to be freshened up but we still love it
2024 年 4 月入住 2 晚
Utkarsha Chauhan 于 2024年05月1日 的回复
Dear David,Thank you for your lovely review, its great to hear you had a pleasant stay with us and look forward to hopefully seeing you again in the future.Kind regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Sarah

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Lovely hotel in central location
2024 年 4 月入住 2 晚
Utkarsha Chauhan 于 2024年04月30日 的回复
Dear Sarah,Thank you for your lovely feedback.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 还可以

Joy

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a lovely hotel. Room had been refurbished and contained everything you needed. The refreshment tray was a little disappointing and there was no bottle of water provided. It would be nice to have access to plant based milk on the tray and also at breakfast. Luckily I had my own.
2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年04月30日 的回复
Dear Joy,Thank you for choosing your stay with us and taking your time doing a feedback.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 还可以

Michael

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was close to the rugby stadiums, Cardiff Castle and rail station.
2024 年 4 月入住 2 晚
Utkarsha Chauhan 于 2024年04月27日 的回复
Dear Michael,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Jody

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel in a superb location. Staff are all very friendly!
2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年04月25日 的回复
Dear Jody,Thank you for taking your time doing a feedback on our staff from your recent stay with us.Kind Regards,Utkarsha ChauhanOperations Manager

2/10 糟糕

Geraldine

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 4 晚
Utkarsha Chauhan 于 2024年04月25日 的回复
Dear Geraldine,Thank you for your review and sorry for any disappointment.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Amy

与家人出行
Great location in Cardiff! Close to restaurants, shops and Cardiff Castle. Our room was very comfortable and the staff was terrific.
2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年04月24日 的回复
Dear Amy,Thank you for your lovely review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Sandra

2024 年 4 月入住 2 晚
Assistant Front of house Manager 于 2024年05月11日 的回复
Good evening Sandra,Thank you for your review on your recent stay with us.Kind regardsLesleyann Dorning

8/10 还可以

Hugh

满意：员工和服务
2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年04月23日 的回复
Dear Hugh,Thank you for your feedback.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 一般

Andy

2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年05月10日 的回复
Dear Andy,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 还可以

Rob

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was fine
2024 年 4 月入住 1 晚
Assistant Front of house Manager 于 2024年04月18日 的回复
Good evening Rob,Thank you for your kind review.Kind regardsLesleyann Dorning

8/10 还可以

Gwenlli

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Needs a lick of exterior paint
2024 年 4 月入住 2 晚
Utkarsha Chauhan 于 2024年04月17日 的回复
Dear Gwenlli,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 一般

Ian

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Dated
2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年04月16日 的回复
Dear Ian,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

6/10 一般

Amelia，Cuxton

与配偶出行, 商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Our bathroom smelt badly of mould and was a small and cold room. The bed was not made when we arrived and the sheet on the mattress was not tucked in or fitted. We had to remake the whole bed ourselves. The smell in the room because worse over the weekend.
2024 年 4 月入住 2 晚
Utkarsha Chauhan 于 2024年04月16日 的回复
Dear Amelia,Thank you for taking your time and bringing this issue to my attention. i have forwarded this to my head housekeeper who asked me for an apologies on her behalf.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Tania

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年04月16日 的回复
Dear Tania,Thank you for your lovely review, I am delighted you had a great stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Deb

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Suite was immaculate, lovely view over the park and Castle grounds. Helpful staff, easy check in process.
2024 年 4 月入住 2 晚
Utkarsha Chauhan 于 2024年04月16日 的回复
Dear Deb,Thank you for taking the time to share your experience whilst visiting Cardiff. We are pleased that you choose to stay with us and you enjoyed our beautiful hotel. Thank you for your lovely feedback with reference to our facilities and our staff.Kind Regards,Utkarsha ChauhanOperations Manager

8/10 还可以

Martin

Our room needed a lick of paint and some new windows
2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年04月16日 的回复
Dear Martin,Thank you for taking your time doing a feedback from your recent visit.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

steve

与配偶出行
Loved it ,right opposite Cardiff castle,parked at the rear £15.for 24 hrs,great deal. Ok it’s an old hotel,expect creaks,chipped paint etc,staff charming and helpful we stayed for breakfast,very good where you could order porridge,poached eggs very good quality..Will definitely go back.
2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年04月16日 的回复
Dear Steve,Thank you for your kind review, I am so happy you had a lovely stay with us and look forward to welcoming you back to the hotel again.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Amber

满意：清洁度、员工和服务、住宿条件和设施
A bit on the expensive side but a good hotel. Clean and conveniently located.
2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年04月16日 的回复
Dear Amber,Thank you for your review.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Stephen

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Situated in a place easy to find opposite the castle staff were friendly. Nice place to stay .
2024 年 4 月入住 1 晚
Utkarsha Chauhan 于 2024年04月16日 的回复
Dear Stephen,Thank you for your review on your recent visit.Kind Regards,Utkarsha ChauhanOperations Manager

10/10 超赞

Evgeny

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stunning lobby and spacious, well-equipped and clean rooms. Parking spaces are quite tight.
2024 年 4 月入住 1 晚
Assistant Front of house Manager 于 2024年04月14日 的回复
Good evening Evgeny,Thank you for taking the time to write a lovely review on your recent stay with us.Kind regardsLesleyann Dorning

10/10 超赞

John

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy access to Rugby stadium and town.
2024 年 4 月入住 1 晚
Assistant Front of house Manager 于 2024年04月13日 的回复
Good evening John,Thank you for your kind review.Kind regardsLesleyann Dorning