Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

Good evening Deborah, Thank you for your amazing 5/5 review, we appreciate it and look forward to welcoming you back in the future!Kind Regards,

Good evening, Thank you for your wonderful feedback we appreciate it. Kind Regards, The Royal Hotel Team

Good evening Rob, Thank you for your feedback regarding your recent stay with us, please see our information regarding both entrances to the hotel displayed on the Expedia booking page: "The Hotel has entrances on both Westgate Street, CF10 1TL and St Mary Street - CF10 1DW (Pedestrianized). Guests with heavy luggage or guests with mobility issues are recommended to use the Westgate Street entrance, CF10 1TL, which is step free." Kind Regards,

Good evening, Thank you for your wonderful feedback we appreciate it. Kind Regards, The Royal Hotel Team

Good evening, Thank you for your wonderful feedback we appreciate it, we look forward to welcoming you back.Kind Regards,

Thank you for your review and score following your recent stay with us. With best wishes The Royal Hotel Team

Good evening, Thank you for your wonderful feedback we appreciate it, we will pass your comments onto the staff and relevant departments.Kind Regards,

Good evening Gregory, Thank you so much for your dazzling 5/5 review, we greatly appreciate it and look forward to welcoming you back in the future. Kind Regards

Good afternoon, We are disappointed to hear about your issues with the room during your stay. Unfortunately, in the UK there are limitation on where sockets can be placed in bathrooms and to adhere to these would negate the convenience of having a socket in the bathroom. We also have rooms that have baths available on request for people who struggle to use showers.We are sorry your bedroom floor didn't live up to our usual standard of cleanliness and will pass on your comment to the housekeeping team.We are glad you enjoyed the rest of your stay and the staff were pleasant and we hope to welcome you back soon.Kind regards,The Royal Hotel Cardiff

Good evening, Thank you for your 4/5 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

Good morning and thank you very much for taking the time to share your lovely comments about your stay with us. We will pass on your kind message to the relevant staff and we look forward to welcoming you again.Kind RegardsThe Royal Hotel Reception Team

Good morning and thank you so much for taking the time to share your positive review about your stay with us. We will pass on your comments to the staff and we look forward to welcoming you again.Kind RegardsThe Royal Hotel Reception Team

Thank you for taking the time to review your recent stay with us, we appreciate the feedback and hope to welcome you back soonKind Wishes,The Royal Hotel Reception Team

Thank you for your lovely feedback and review following your recent stay with us.We look forward to welcoming you back to the hotel.With best wishes

Dear BenjaminThank you for taking your time to raise your disappointment following your recent stay with us. Your valuable feedback is appreciated, as this will help us to further improve our standards.I was sorry to read that there were stains on your bed. This is not to our usual high standard of cleanliness that we pride ourselves in. Your comments have been passed on to our housekeeping team to ensure that this can be dealt with appropriately to avoid repeat occurrence.I was surprised to read your comment about the milk. The individual UHT milk portions that we provide on the tea trays have a Best Before date of the 24th March 2024.It is therefore expected for the milk to be without lumps. Unfortunately, it is not feasible for the staff to open each milk portion to check its freshness as this would render the milk portions useless. Had you brought this to our attention at the time, the staff at Reception would have been more than happy to provide you with fresh milk.Following your comment about the shower running cold water, the shower unit has since been tested, as running cold water is usually an indicator that part of the shower valve has failed. I am sorry that you feel our customer service on check out was not to your expectations, and whilst it is our standard to ask our guests how their stay was, our staff also rely on our guests to provide any feedback, good or bad, as this will then be dealt with the same day.Thank you again for bringing the above shortfalls to our attention. With best wishesEva ( Duty Manager )

Thank you very much for your kind review, we greatly appreciate you taking the time to share your comments. We are glad you enjoyed your stay and look forward to welcoming you back again soon.Kind regards,he Royal Hotel Reception Team

Thank you for your glowing review of your stay with us. We appreciate you taking the time to share your thoughts and look forward to welcoming you again soon.Kind Regards,The Royal Hotel Reception Team

Good Afternoon,Thank you for your review, we greatly appreciate you taking the time to share your thoughts on your stay with us. We look forward to welcoming you again soon.Kind Regards,The Royal Hotel Reception Team

Thank you for taking the time to review your stay with us. In relation to the strict check in time; we have it in place for housekeeping more so than reception. We've been very busy over the last few weeks and house keeping need the check in time fixed to make sure the rooms are up to standard, I apologise if it caused any inconvenience. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

Thank you for taking the time to review your stay with us. We appreciate your fantastic feedback.We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

Good afternoon Sharon, Thank you so much for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

Good afternoon Sally,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

Good Morning Julie,Thank you very much for your kind review, we greatly appreciate any feedback. We hope to welcome you again soon.Best wishes,The Royal Hotel Reception Team

Good afternoon David,Thank you for your great 8/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

Good afternoon Stephen,Thank you for your dazzling 5/5 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

Good afternoon David,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

Good evening Sheila,Thank you very much for your wonderful review. We look forward to welcoming you again soon.Kind regards,the Royal Hotel Reception Team

Good afternoon m,Thank you for your feedback, please feel free to reach out to our team at the hotel regards to your recent stay with us, we will be glad to hear your feedback. Kind Regards,

Good afternoon Stephen P,Thank you for providing us with your valuable feedback. We truly appreciate your input and will ensure that your comments are shared with the appropriate departments for the purpose of making necessary improvements.Kind Regards,

Good afternoon Melanie,Thank you for your 8/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

Good afternoon Jackie,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

Good afternoon Robbie,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

Good evening Andy, Thank you for your feedback, we greatly appreciate it. We will handover your feedback to the relevant departments.Kind Regards,

Thank you for taking the time to review your stay with us. We appreciate your feedback and will pass on any relevant messages to the correct staff and/or departments. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

Thank you for taking the time to review your stay with us. We appreciate your feedback and will pass on any relevant messages to the correct staff and/or departments. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

Thank you for taking the time to review your stay with us. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

Thank you for your great feedback and score following your recent stay with us.We look forward to welcoming you back again in the future.With best wishes

Good afternoon Annmarie, Thank you so much for your fantastic review. We look forward to welcoming you back in the future.Kind Regards,

Thank you for taking the time to review your stay with us. We appreciate your feedback and will pass on your comments to the relevant staff/departments. We look forward to hopefully welcoming you again in the future.Kind Regards,The Royal Hotel Reception Team

Good evening,Thank you for your amazing 10/10 review, we greatly appreciate it and look forward to welcoming you back.Kind Regards,

Good evening,Thank you for your amazing 5/5 review, we greatly appreciate it and look forward to welcoming you back.Kind Regards,

Good afternoon and thank you for taking the time to review your stay with us. We appreciate your positive comments and look forward to welcoming you back in the future. Kind Regards, The Royal Hotel Reception Team

Good afternoon and thank you for taking the time to review your stay with us. We appreciate your positive comments and look forward to welcoming you back in the future. Kind Regards, The Royal Hotel Reception Team