Jersey City Carlo's Bake Shop Hotels

"Amazing stay "

"Room was clean and larger than I expect in NYC, and they upgraded us to two queen beds (instead of one). Grab & Go breakfast was plenty substantial, staff were efficient. The lobby is very busy but the floors are quiet, and being just steps away from Times Sq was so convenient. The free walking tours were an added bonus that we really enjoyed too. I would definitely stay here again."

"Location was right next to the subway and a wine store"

"Always perfect, room super comfortable, great bathroom, friendly staff. "

"Nice stay! We stayed over Christmas. "

"The staff were very welcoming and the room was very clean . It was our second time at the hotel. "

"Too busy. Atrium area is like a train station. I dont like tipping in genral, but especially not for serving staff that dont make an effort - but when it is 20% already on the ticket most people dont want to make a fuss. Desk staff were quite good. Rooms were basic/functional Rooms cleaned nicely each day Weird thing with the bar/Starbucks going on. Never managed to get a starbucks because the que was too long. This is a shame because the destination fee is used as a credit for this and if you dont use it, you lose it"

"We booked a 1-night stay through Hotels.com. We arrived late at night after my performance. We were given a room on the 2nd floor, promptly unpacked, and went to bed as I had a matinee performance the next day. Shortly after putting out the light, we were disturbed by the sound of a tram rolling by loudly. This continued the whole night. Turns out the track was right outside our window. Even with a white noise app, there was no getting away from the periodic rumblings—and yes, vibrations—of the tram service. We were too tired to get dressed and ask for another room after unpacking all our things. We tried to sleep but it was one of the worst nights I've ever spent in any hotel. The queen bed mattress wasn't even comfortable. I tried the chair instead and it was equally uncomfortable. My Apple Watch confirmed I barely slept that night. It was not the night of rest we paid for and very much needed. In the morning, when I complained to the manager, he responded "Well, you booked through a third party site. If you had gone to our site directly you would have had the option to pick a room on the other side of the hotel." Wrong answer all around. We shouldn't be penalized for using a third party site if it offered a better price. And it's simply outrageous for any hotel to offer rooms adjacent to any kind of train tracks and not make that abundantly clear on ALL site at the time of booking. Only after a great deal of back and forth did he grant us a partial refund. Never again."

"bar was fine"