Phoenix Carnival of Illusion Hotels

"The security protocol was difficult and very excessive, and the host asked for the same information 3-4x, including after we had been cleared and had been checked in for hours. Very disorganized. The carpet and couch are stained, the unit looks wiped clean but definitely does not appear to ever be deep cleaned. The shower doesn't drain well so that you are in standing water. Toilet paper is the worst 1-ply available. Dark scuffs all over the walls. It may look cute in pics, but the experience is not enjoyable at all once you see how gross it really is in person. Couldn't wait to get out of there."

"Beg bugs upon arrival. Checked in super late like at 11:00pm and once I opened the door was able to see all the bed bugs walking on the beds. Cancelled reservation asap "

"The Global Ambassador is amazing. The rooms are beautiful and extremely well appointed right down to the Dyson hairdryers. Excellent service complimentary the beautiful property. A+ luxury hotel."

"super friendly staff all around! water park was a hit with our daughter. Only downside was parking & construction but other than that was great! "

"It was a horrible experience, I showed up at midnight due to a flight delay to an empty lobby where I waited and rung the bell, called the contact number left on the counter with no response. I had to go next door to the filthiest 1970’s hotel for $295. Fortunately for me when O called to complain about the service the Gentleman working that morning comped a room for that night which really saved me a headache"

"Check in was quick, but front dest worker was not very warm and provided no information about what the hotel offered. Check out was better. As for the room, the room was average, but the refrigerator did not work, the water pressure in the shower was weak. "

"This was the wrost homewood i have ever stayed at. The breakfast was cold and no one kept up with restocking breakfast. There was no elevator, had to carry all our luggage up to the 4th floor. They made us wait 1 hour in the lobby saying our room wasn't ready. When we finally got to our room It was still dirty and hot ,the cooler was set to a certain temp and they would not go lower.it was a bad experience that cost me1200.00 there was broken doors and no body wash in the showers and we found a bug in the restroom, the maintenance guy just told us it wont make us itch. It wasn't a fun weekend at all. All the surfaces look like they haven't been wiped in a while,they had dust and the dishes had old food stuck on them. Also just one old pan in the kitchen. When i tried to complain, they only told me they will give me points. Like that will help the situation "

"All around it was wonderful experience "

"Gorgeous property, comfortable and large guest rooms and the kids pool is absolutely amazing. "