Carol Stream Family Hotel

"very clean and comfortable for a stay."

"Water leaked the room was hot and stuffy AC did not work. Bathroom door handle was broke which we could not use the bathroom had to call for maintenance still did not get fixed. I was traveling with a 2 year old and 1 year old. The exposed hardware from the broken door was sharp and dangerous. The table leg fell off exposing screws. Coffee pot shut off when I was making coffee. It only made a quarter of a cup. 4 hours later it started again spewing hot coffee, again I'm traveling with 2 young children. The furniture (couch hideaway bed ) it was the worst hotel we have ever been to"

"Beautiful modern hotel at a surprisingly low rate - welcoming staff, wonderful on-site restaurant, right next to a very nice mall and only 5 min shuttle to the airport that runs every 15 minutes. Highly recommend. "

"Clean, accommodating "

"The staff is respectful always and give a very comfortable vibe , the champagne lodge is a good getaway for any circumstance 10/10 recommend -Angel M"

"Tye building"

"The room smelled terible "

"Embassy suites is usually one of my go to hotels. However this one needs some refresh especially for the beds which were lumpy, had a sink hyarea and overall none supportive. Additionally the phone didn't work to call front desk or room service etc...we were just there for 1 night and this was discovered late . Lastly would prefer in room dining options that had more than pasta or salad options. A basic burger or chicken strips were lacking.... traveling with dairy allergy really limits pizza options."

"I think you took advantage of people needing a place to stay when their flight was cancelled. The price was very inflated but we had very little choice about where we could stay. "