Exterior

Reviews of Best Western Plus Classic Inn & Suites

2.5 out of 5
Best Western Plus Classic Inn & Suites
210 Moffett Drive, Center, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 183 out of 282 reviews" "
Rating 8 - Good. 63 out of 282 reviews" "
Rating 6 - Okay. 21 out of 282 reviews" "
Rating 4 - Poor. 6 out of 282 reviews" "
Rating 2 - Terrible. 9 out of 282 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Guest,Thank you for choosing our hotel! We're delighted to hear that you enjoyed your stay. If there's anything we can do to make your next visit even better, please let us know.Sincerely, Hotel Manager

8/10 Good

Katrina, Union City

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Hotel Manager on 8 May 2024
Dear Katrina,We're glad to hear that you found our hotel to be clean and quiet! Your feedback is valuable to us, and we appreciate your rating. We hope to have the opportunity to host you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway. Easy to find.
Stayed 2 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,Thank you for staying at our hotel. We're glad to hear that you found our location convenient and easy to find! It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of reservation and kind staff at check in
Stayed 1 night in May 2024
Response from Hotel Manager on 5 May 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our reservation process easy and that our staff at check-in were kind and helpful. Providing a seamless and pleasant experience for our guests is always our goal. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay the night good people attend
Stayed 1 night in Mar 2024
Response from HH on 12 Mar 2024
Thank you for staying with us, we appreciate your feedback and are thrilled that you were pleased with our staff!

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Joyce,We are absolutely delighted to receive your 10-star rating! Thank you for choosing our hotel and for taking the time to provide such positive feedback. We strive to ensure our guests have a wonderful experience, and we're thrilled to know that your stay exceeded expectations. We look forward to hosting you again in the future and providing another outstanding stay. Thank you for your incredible rating!Sincerely, Hotel Manager

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel; helpful staff.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Amy,Thank you for your stay. We're glad to hear that you found the hotel nice and the staff helpful! Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay with us. Your positive feedback means a lot to our team. We appreciate your 5-star rating and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Diana

Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Dear Diana,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

8/10 Good

Shawn

Business traveller
Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Shawn,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

joel

Liked: Cleanliness, staff & service, room comfort
Nice enough hotel, but too much stuff is broken
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Guest,Thank you for your stay. Appreciate your nice comments about our hotel. We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay when we come to town
Stayed 1 night in Nov 2023
Response from Hotel Manager on 1 Dec 2023
Dear Patrick,Thank you for your continued loyalty and for choosing our hotel whenever you're in town. We're thrilled to know that you consistently have a great stay whenever you visit our hotel. We look forward to welcoming you back for another wonderful stay on your next visit to town!Sincerely, Hotel Manager

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Manager. on 22 Nov 2023
Dear Alina,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Sandra

Stayed 3 nights in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Sandra,We regret that your recent stay fell short of your expectations. We value your feedback and would greatly appreciate any specific comments or suggestions you may have to help us enhance our services. Thank you for selecting us as your accommodation, and we eagerly anticipate the opportunity to welcome you back as our valued guest.Sincerely,Hotel Manager

4/10 Poor

Donald

Travelled with family
Liked: Staff & service, property conditions & facilities
The room we got after changing rooms twice was O.K., but the breakfast was not. The first day, the breakfast was not the best. No oatmeal and the potatoes were cold and hard. The second day the breakfast was at best, poor. Again, no oatmeal, the coffee machine didn't work and the coffee they made with a coffee pot was bad. Also, the egg omlet was a joke.
Stayed 2 nights in Sep 2023
Response from Nicole on 6 Oct 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Talea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 19 Oct 2023
Thank you for taking time to leave us a review we value your feedback and hope to see you again soon

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was really clean and the bed was nice. I didn't like that i could hear the people talking and closing the toilt lid in the next room.
Stayed 1 night in Sep 2023
Response from General Manager on 19 Oct 2023
Thank you for taking your time to leave us a review. We value your feedback and will use it to improve the guest experience

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Sad
Sad
Stayed 2 nights in Aug 2023

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, room comfort
Avoid this place
Front entrance was closed and unavailable- room keys had to be replace three times and still did not work; Belinda (chief housekeeper) was belligerent
Stayed 1 night in Jul 2023

8/10 Good

Tanja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Considering the weather disaster that happened, they accommodated very well.
Stayed 2 nights in Jun 2023

2/10 Terrible

Nicholas

Stayed 2 nights in Jun 2023

6/10 Okay

Asim, Tustin

Would’ve been nice to have a room key or update on when machine would work so I can get refreshments and fly traps as i had flies in my room.
Stayed 1 night in Jun 2023

10/10 Excellent

Judy

Stayed 1 night in Jun 2023

10/10 Excellent

Jessie R.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in Center for the Sale on the Trail.
We went to the annual "Sale on the Trail" (along the El Camino Real) We start on Friday and work our way to Nacogdoches from Robeline and then head back on Saturday to the places that weren't open on Saturday. Nacogdoches was booked up except for a couple of little "dumpy" motels. Probably will do this again next year. This was the first Best Western we've stayed in in years, much better than the last ones we stayed in.
Stayed 1 night in May 2023

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms.
Stayed 1 night in Apr 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Frisky staff and clean. Very disappointed with breakfast. Menu posted in lobby showed scrambled eggs, sausage, biscuits and gravy.what was served was I’m guessing, was a frozen flat egg and cheese omelette (which was cold and rubbery. No biscuits or gravy.
Stayed 1 night in Apr 2023

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walked in everything was very clean, I was greeted with the front desk clerk. She was very friendly and kind. check in was a breeze. Room/property was clean
Stayed 1 night in Apr 2023

6/10 Okay

Joseph R.

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was not very appetizing Site showed pool & hot tub...they closed them though they were in Service. One of the reasons I chose this property...very annoying
Stayed 3 nights in Apr 2023

2/10 Terrible

Joyce M

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No respect for third party reservations.
Confusion on checking in and checking out. Booked through Hotels.com. Gave me a room not the one I booked. Then tried to tell me they had contacted me and canceled my reservation which they did not. Overbooked and computer down. I did keep the room but on checkout couldn’t check me out because they put me I. A Halliburton room. So probably collected twice for one room. Will never stay there again. Chaos!!!
Stayed 1 night in Dec 2022
Response from Khia on 20 Dec 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

C M

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Bryce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice that breakfast was available, but it wasn’t the greatest in terms of taste or healthiness. Overall, decent place.
Stayed 2 nights in Aug 2022

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice.
Stayed 1 night in Jun 2022

4/10 Poor

Richard

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The management did not seem to take good care of the property. Lightbulbs out in the rooms, no new towels on a daily basis, no housekeeping in our room. Seemed somewhat dingy and not really clean.
Stayed 2 nights in Jun 2022
Response from Nicole on 8 Jul 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jun 2022

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just staying here for a funeral and it provided a good place to sleep and have a limited breakfast.
Stayed 3 nights in Jun 2022

10/10 Excellent

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was helpful and friendly. Our kids enjoyed the pool!
Stayed 2 nights in Jun 2022

6/10 Okay

Alzato

Disliked: Staff & service, property conditions & facilities
Bugs in ceiling bulbs, light bulbs missing, stopper missing in bathtub, commode cover almost off (loose), refrigerator not working properly, freezing everything, one of the beds was made, but no fresh sheets and mattress cover was not on mattress fully. I asked maid for more decaf coffee, but she left no additional cream and sugar
Stayed 2 nights in May 2022

10/10 Excellent

Tracy

Travelled with family
Great place for family
We enjoyed our stay it felt like home..We really enjoyed the pool and hot tub...The breakfast was so good and the ladies were so sweet..We will definitely b going back soon
Stayed 2 nights in May 2022

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only stayed one night. It was quiet, conveinent and very comfortable. Plenty room and the breakfast was outstanding. Will stay there again. Thanks
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelled fresh soon as i opened my room door.
Stayed 1 night in May 2022

2/10 Terrible

Teldrick

Stayed 1 night in Apr 2022

10/10 Excellent

Latosha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

James

Stayed 1 night in Apr 2022

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We think its the nicest hotel in town and the beds are great. The breakfast was okay. I am not keen on cheese in my eggs. They all had cheese and there were a lot of flies in the sitting room. I wish tgey had a Keurig that guests coukd brung their own cups and creamer to use. The attendant at the front desk was great. Good stay.
Stayed 1 night in Apr 2022

8/10 Good

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly!
Stayed 5 nights in Mar 2022

10/10 Excellent

Nishanth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean, safe
Stayed 1 night in Mar 2022

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk chair torn up. Tissue holder rusted out
Stayed 1 night in Mar 2022