Central Massachusetts Hotel with Pool

"My only negative for this property is that the room I was in had very thin walls and I could hear the neighboring room very well. Besides that it was excellent."

"Beautiful building, nice staff and clean comfortable room. "

"The city is flushing the water so it's a yellowish brown color, we were not told about this issue until we brought it to their attention. Then a staff member used her key card and walked into our room because she mistakes it for the ice room. This didn't make sense because the ice room says ice room on the door. Then the neighboring room had a dog who walked under the half wall on the patio and pooped right in front of my door. Housekeeping told me to clean it up and then asked if I had something to block the open space so the dog couldn't get back through. They ended up charging the owner a few but didn't do anything to comp us. Then they rang my room and they have some sort intercom in the room so they just started talking. This is a one way intercom they can reach out to you but not vice versa. And you have no way to ignore it. I would definitely not recommend."

"The staff here are Excellent. Everyday, this hotel is clean. They should serve bacon more often at breakfast 😋"

"The Hotel very clean the woman greeted us very professionally and was so kind, the breakfast was amazing there was a great selection, and the oatmeal was delicious. I enjoyed staying at the Best Western Thank you. Parking was great. Highly recommend the Best Western!! "

"Food in general lacks of fresh fruit and veggies. At lunchtime only have a ceasar salad as an option. In the evening, the buffet has a couple of salads, they were ok. The look and feel of the place is like Las Vegas for kids,in the main building. My room for 6 was very comfortable and clean "

"The rooms need to be checked,the smoke alarm was covered with plastic,I didn’t notice until I left in the morning but I told the front desk"

"Staff were wonderful. Room was nice and quiet! We had a wonderful time. "

"I researched the area for an overnight stay. This hotel had an “8” review. I booked a deluxe queen room with a balcony or a patio. We arrived and thought the lobby was cute and clean. Our first experience with the front desk was pleasant enough. We checked in and then proceeded to our room. The first thing I noticed were the dirty filthy carpets, and the first elevator, which was closest to our room, was inoperable. We had to proceed to the far other end of the building to take the other elevator to the third floor. The room looked okayyy but definitely had not been cleaned thoroughly and the beds looked lumpy and unkempt. There was no balcony. We dropped our bags and decided to check out the rest of the hotel. The entire first floor was in a demolished state. It smelled of must and mold and there was a gaping hole in one of the walls and smoke alarms hanging by wires from the wall. We proceeded to the pool area and had to walk through construction and debris. Also having to interrupt construction workers on ladders to get through to the pool. There was no changing room, no bathroom in the pool area or near the pool area and the pool was filthy. We couldn’t even see the bottom of it. I went out to the front desk to inquire about it, and the hotel clerk was unsure if it was treated with chlorine. We just got an overall feeling that the entire hotel was not clean. Staff was unhelpful and rude when we explained why we wanted to leave. "