"We rented one double room and one triple room and paid extra for the triple room. When we checked in, the front desk mixed up the 2 rooms and gave us the wrong keys. This was not important and we filed it in the front desk again. But when we entered the room, we found that both rooms were only suitable for 2 persons to stay. When we went to the front desk again, the staff’s attitude was rude and said they simply didn’t have a triple room While we were heated up, he said they could add a sofa-bed in one of the room, but the attitude was still unacceptable."
