“Olimme tulleet alueelle Alma do Vinho festivaalin vuoksi. Tämä majoitus oli pienen matkan päässä itse festivaalista, mutta paikka itsessään on upea. Henkilökunta on erittäin ystävällistä ja avuliasta. Täysi suositus!”
"I arrived at the hotel at ten in the morning and I was informed that the room wasn’t ready which was totally understandable. However, Danish, another staff, took the initiative to upgrade me to a larger available room seeing that I was so exhausted from my flight earlier. Not only that, he even gave me some incredible recommendations as to where I shall visit throughout my stay. Thank you again for making my trip amazing Danish! "
"The water button in the shower room had poor contact; in addition, during the stay, the service staff used the master key to enter the room without knocking, which frightened the roommates. I hope the hotel will review the equipment and educate the service staff to pay attention. Other service quality is very good and feedback is quick."
"We rented one double room and one triple room and paid extra for the triple room. When we checked in, the front desk mixed up the 2 rooms and gave us the wrong keys. This was not important and we filed it in the front desk again. But when we entered the room, we found that both rooms were only suitable for 2 persons to stay. When we went to the front desk again, the staff’s attitude was rude and said they simply didn’t have a triple room While we were heated up, he said they could add a sofa-bed in one of the room, but the attitude was still unacceptable."
