Claremont Hotel with Pool

"Only half of the resort was open, and the Wi-Fi and TV didn’t work throughout our stay. The rooms weren’t cleaned well; there were stains on the pillowcases, and the pull-out couch still had a used alcohol bottle inside. One of the drawers even had hair inside. At one point, a housekeeper came into our room while we were on the balcony to ask if it needed cleaning. The restaurants weren’t the best either; the food was good, but it always ran out. "

"Clean modern rooms, courteous staff, the pool and the beach is amazing and very kid friendly "

"Yes "

"We had a great time during our stay at Couples Tower Isle. The beach is quiet, the pools are sparkling, and the staff go out of their way to help. The food is by far the best we’ve ever had at an all inclusive resort. The only sticking point was our room - partly our fault because we asked if we could have a room with a tub. We were given a room with a standard bath tub, not a jacuzzi tub. The room was small, dated, and unfortunately the people in the room below smoked on their balcony. On our last night we had to change rooms because the ac unit started emitting noxious fumes. The room we were moved to was spacious and much better situated. Take it from us, unless you want a jacuzzi tub, stick to a room with a shower. Note - it’s a two hour drive to the resort from Montego Bay."

"Spa was amazing! Staff was excellent! "

"Great place for all ages "

"Okay "

"If I could give this “whatever this is” a negative-star rating I’d obliged. 1. Terrible Customer Service. Front desk clerk lacks professionalism and courtesy, they forget people are paying for a service and experience not your baggage from home. 2. You pay a hefty some for a wedding at the venue and they can’t accommodate a late check out, I had to get an Airbnb nearby for my wife to get ready for our wedding. 3. We decided to get their Breakfast, they up-charge fried dumpling when you want a get it in place of toast with a omelette absolutely ridiculous. 4. Cleaners come knocking on your door if you go a min over your checkout time. Absolutely mind-boggling. 5. Place is old and run down. Don’t waste your money, you can get some views with better quality and customer service don’t waste you or your family’s time. "

"The food was good and fresh."