Londonderry Crossroads Mall Hotels

"I checked in to a room and within an hour, another guest walked into my room with card access. When I addressed this with staff, they blamed the previous guest for not turning in their key when they requested a room change. I was told their policy was the guest would leave their key in the room when they leave which I find to not be appropriate since they more placed responsibility on the previous guest. There are several opportunities in which the key can be deactivated including when I actually check into the room. I felt blaming the other guest of this mistake and placing responsibility on the previous guest was unprofessional with a lack of care regarding guest safety and I strongly recommend a change in protocol."

"Everything was great and the staff were very accommodating"

"The major issue we had was the TV could not stay connected to the wifi so it went in and out constantly while watching a show. I told the property and they simply apologized. It was quite frustrating at night when you wanted to relax and watch a show/movie. The breakfast was very good, the staff was really nice. The only other thing is that I went to buy a soda from the market through self serve and soda I wanted had no bar code in the system so I had to wait for front desk staff after all and the 20oz sodas were $5.00 each! That is ridiculous."

"Wonderful and clean rooms! Clean facilities! Great breakfast! Nice staff! Remodeling so there’s some construction and cosmetic flaws but will be so worth it! "

"This is a budget hotel and fits the bill for a one or 2 night stay. No frills. Good bar and grill right next to the property. It is clean and safe for a short stay"

"It’s average"

"This is a great little gem of a hotel in Salem, nothing fancy, but is exceptionally clean, with friendly staff, quiet surroundings, and access to lots of amenities. I stay here periodically when I am in town for work, and I always feel really happy that I did."

"Newly renovated rooms were so nice, Staff were awesome. Breakfast was the downfall honestly. but the hottubs in the rooms were great and the heated pool was quiant but nice, gym was nice too! BEDS WERE AMAZING"

"Propre sauf la toilette en bas pour la clientèle sinon tout était parfait pour le prix qu’on a payé"