Crystal Bay

Staff is very friendly. Rooms are very clean. We had a street view, got prettt loud but got real quiet around 8pm. Lobby was very clean and even tho it got very busy staff was efficient and quick with getting us checked us.

If you are looking for a private and quiet stay away, this is definitely a great choice. As the main restaurant was closed for renovations, we were limited to the two restaurants. The menu catered to both western and thai offerings, but one may feel that there was not much variety if one was planning to have all meals within the resort (eg. breakfast menu was exactly the same for all days we were there). Room was very comfortable and clean. The tub in the room offered some alternative activity on a slightly rainy day when the pool is not available. Small touches were appreciated - turn down services included local snacks which we got to try, celebratory gestures to celebrate anniversary and a birthday (eg. cake & sparkling wine) were made available complimentary. As the area is a little remote, I'm glad that the resort provided complimentary shuttle services to both Chaweng and Lamai. Also appreciated the hotel app which made communication with various concierge and hotel services very easy. Responses were super prompt. I recommend the massages at the spa - suggest to book in advance to secure a slot.

This place was awesome. If I had to pick on anything I would have to say the breakfast could do with a make over in the hot food area. But I’m really being picky to choose that.