Bar (on property)

Reviews of Melia Vinpearl Danang Riverfront

5 out of 5
Melia Vinpearl Danang Riverfront
341 Tran Hung Dao Street, An Hai Bac Ward, Son Tra District, Da Nang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 408 out of 605 reviews" "
Rating 8 - Good. 140 out of 605 reviews" "
Rating 6 - Okay. 33 out of 605 reviews" "
Rating 4 - Poor. 8 out of 605 reviews" "
Rating 2 - Terrible. 16 out of 605 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Duc

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear Mr./Ms Duc ,Thank you for sharing your experience at the Melia Vinpearl DaNang Riverfront. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcoming you back to “your home away from home’’.Yours very truly,The Hotel Management

10/10 Excellent

Than

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, nice staff , cleaness
Stayed 2 nights in May 2024
Response from GM on 8 May 2024
Xin chào Mr./Ms Than, Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,The Hotel Management

10/10 Excellent

SA

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Dear Mr./Ms SA,Greeting from Melia Vinpearl DaNang Riverfront!First and foremost, it was a great pleasure to welcome you to Melia Vinpearl DaNang Riverfront, it is our sincere wish and conviction that you become our loyal guest from now on.Thank you very much for taking the time to complete our comment card with reference to your stay at Melia Vinpearl DaNang Riverfront. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Melia experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one.Yours very truly,The Hotel Management

6/10 Okay

Leo

Travelled with family
Liked: Staff & service, amenities
The staff was very kind but the rooms were not up to our standards. There was mold/mildew in the bathrooms.
Stayed 2 nights in Mar 2024
Response from GM on 24 Apr 2024
Xin Chao Mr. Leo,Thank you for choosing Melia Vinpearl Da Nang Riverfront as your accommodation and bringing this issue up to our attention. First of all, we would like to extend our sincerely apologies concerning all the issues that you have faced.We are usually known for our great customer service and attention to detail in everything that we do. We of course would like to do the same for you. Please rest assured that we are taking this matter extremely seriously and we are undertaking a thorough review to ensure that an incident like what you experienced does not happen again.Once again, I would like to send a very sincerely apology on behalf on The Hotel Management and we hope that we have the opportunity to regain your trust and welcome you back to our hotel. Sincerely,The Hotel Management

10/10 Excellent

Dao

Stayed 6 nights in Apr 2024
Response from GM on 13 May 2024
Dear Mr./Ms Dao,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Melia Vinpearl DaNang community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards,The Hotel Management

8/10 Good

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Mr./Ms Ngoc,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,The Hotel Management

8/10 Good

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Mr./Ms Tracy,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,The Hotel Management

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central & comfotanle. Staff were excellent
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Dear Mr.John,Greeting from Melia Vinpearl DaNang Riverfront!First and foremost, it was a great pleasure to welcome you to Melia Vinpearl DaNang Riverfront, it is our sincere wish and conviction that you become our loyal guest from now on.Thank you very much for taking the time to complete our comment card with reference to your stay at Melia Vinpearl DaNang Riverfront. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Melia experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one.Yours very truly,The Hotel Management

10/10 Excellent

Truc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The junior suite was very spacious, clean, and had a great city view from the 27th floor! The rooftop pools were very nice as well. You can see the city while swimming. Highly recommend!
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Mr./Ms Truc,Greeting from Melia Vinpearl DaNang Riverfront!First and foremost, it was a great pleasure to welcome you to Melia Vinpearl DaNang Riverfront, it is our sincere wish and conviction that you become our loyal guest from now on.Thank you very much for taking the time to complete our comment card with reference to your stay at Melia Vinpearl DaNang Riverfront. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Melia experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one.Yours very truly,The Hotel Management

10/10 Excellent

Thai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love it
Stayed 3 nights in Apr 2024
Response from gm on 7 Apr 2024
Dear Mr./Ms Thai,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Melia Vinpearl DaNang community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards,The Hotel Management

10/10 Excellent

Thanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear Mr./Ms Thanh,Greeting from Melia Vinpearl DaNang Riverfront!First and foremost, it was a great pleasure to welcome you to Melia Vinpearl DaNang Riverfront, it is our sincere wish and conviction that you become our loyal guest from now on.Thank you very much for taking the time to complete our comment card with reference to your stay at Melia Vinpearl DaNang Riverfront. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Melia experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one.Yours very truly,The Hotel Management

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel and the service. The food was especially good as well! Thank you all so much for the hospitality.
Stayed 3 nights in Mar 2024
Response from gm on 28 Mar 2024
Dear Mr./Ms ashley,Greeting from Melia Vinpearl DaNang Riverfront!First and foremost, it was a great pleasure to welcome you to Melia Vinpearl DaNang Riverfront, it is our sincere wish and conviction that you become our loyal guest from now on.We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Melia experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one.Yours very truly,The Hotel Management

10/10 Excellent

Chi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel we stayed in Vietnam. Hotel staffs were wonderful, very clean , room is big, view of the room is spectacular!! Hotel also upgraded our room. The hotel reserves to be a 5* hotel. Will definitely stay here again next time we are in Da Nang. Thanks for a wonderful stay !!!!
Stayed 2 nights in Mar 2024
Response from GM on 23 Mar 2024
Xin chào Our valued guest , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,The Hotel Management

10/10 Excellent

Michelle N

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and accommodating. The area was great and easy to get around
Stayed 3 nights in Mar 2024
Response from GM on 22 Mar 2024
Xin chào Our valued guest , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,The Hotel Management

8/10 Good

KRISTINA, SAN JOSE

Stayed 2 nights in Mar 2024
Response from GM on 23 Mar 2024
Xin chào Our valued guest,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this 5 stars review.It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,The Hotel Management

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Staff very professional and reliable.
Stayed 4 nights in Mar 2024
Response from Melia Vinpearl DaNang Riverfront on 16 Mar 2024
Xin chào Our valued guest , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,The Hotel Management

8/10 Good

ajoy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent experience
Stayed 3 nights in Mar 2024
Response from Melia Vinpearl DaNang Riverfront on 7 Mar 2024
Xin Chao Mr. Roy,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this great review.We always strive to make the wonderful and memorable experience for our customers better every day.Thank you again for your kind words. We look forward to welcome you again for the next vacations.Best regards,The Hotel Management

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean property, wonderful views
Stayed 1 night in Mar 2024
Response from Melia Vinpearl DaNang Riverfront on 7 Mar 2024
Xin Chao Mr. Tan,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this great review.We always strive to make the wonderful and memorable experience for our customers better every day.Thank you again for your kind words. We look forward to welcome you again for the next vacations.Best regards,The Hotel Management

10/10 Excellent

Trong

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Melia Vinpearl Riverfront Đà Nẵng on 23 Feb 2024
Xin chào anh Nam,Cảm ơn anh đã lựa chọn Melia Vinpearl Riverfront Đà Nẵng là địa điểm nghỉ dưỡng và đã để lại một đánh giá tuyệt vời như vậy cho chúng tôi.Đây là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên. Chúng tôi luôn nỗ lực nhằm nâng cao chất lượng dịch vụ của mình hơn ngày một tốt hơn.Rất mong có cơ hội được tiếp tục chào đón anh và gia đình trong những kỳ nghỉ tới tại Melia Vinpearl.Trân trọng,Ban quản lý Khách sạn

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to stay. Near the Dragon Bridge so you can walk to see the attractions there!
Stayed 2 nights in Feb 2024
Response from Melia Vinpearl DaNang Riverfront on 21 Feb 2024
Xin chào Ms. Fiona , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,The Hotel Management

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second trip and they treated me like a returning guest . My room was perfect the service was top notch . I was given a room equal to my first visit but with a welcome message and treat. The view is amazing !
Stayed 1 night in Feb 2024
Response from Melia Vinpearl DaNang Riverfront on 19 Feb 2024
Xin chào Mr Jonathan Wong, Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the pool and hot tub not having a heater, everything was fantastic. Great service. Spectacular view from the rooftop bar and restaurant.
Stayed 2 nights in Feb 2024
Response from Melia Vinpearl DaNang Riverfront on 18 Feb 2024
Xin chào Mr Winston ,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this great review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Your feedback is precious point for head of management know how to improve and make exceptional services for customers.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 Excellent

Abin, New Hyde Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melia was absolutely wonderful! Great spot near a night market and near the dragon bridge and local boat tours. Staff was tremendous and went above and beyond for their patrons. I had a wonderful experience and will only stay at this location next time I return to Da Nang!
Stayed 1 night in Feb 2024
Response from Melia Vinpearl DaNang Riverfront on 18 Feb 2024
Xin chào Mr Abin,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are happy to know that you were impressed by our facilities and especially our customer services. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. Thank you again for highlighting our services and facilities. We look forward to welcome you for another great stay.Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 Excellent

Savjot

Stayed 2 nights in Feb 2024
Response from Melia Vinpearl DaNang Riverfront on 21 Mar 2024
Xin chào Our valued guest , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,The Hotel Management

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024
Response from Melia Vinpearl DaNang Riverfront on 4 Feb 2024
Xin chào Ms Catherine,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this 5 stars review.It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,Mimi HuynhGuest Experience Supervisor

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay in this hotel. The front desk kindly upgraded us to a suite, which was fantastic. The room overlooked the river and was spacious. Breakfast had lots of choices, including some Spanish dishes. Only issue was the room was too small for the number if guests, finding a table took time, but staff were attentive. Also, it was difficult in some places to pass people due to the tables being so close to the buffet. The lack of lifts was also a pain, and meant long waits in the morning. Apart from these minor things the hotel was great. Location is fab, and views were fantastic. Staff were efficient and knowledgeable.
Stayed 2 nights in Jan 2024
Response from Melia Vinpearl DaNang Riverfront on 3 Feb 2024
Xin chào Ms Lisa ,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this great review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Your feedback is precious point for head of management know how to improve and make exceptional services for customers.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 Excellent

Young A, Flushing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
매우 친절한 모든 직원들의 매너에 감사드립니다. 우리는 방에서 주말마다 용더리의 불쇼 와 물쇼 를 편안히 볼 수가 있어서 너무 좋았다.미케 비치 와 한 마켓 도 운동 삼아 걸아갈 수 있는 거리였고 호텔 안에 있는 스파 에서 우리는 3번이나 전신 맛사지를 받았는데 모든 피로 풀리는 것 같아서 잠도 잘 잤다. 다음에 다시 한번 갈 계획이다. 별로 불편한 점은 없었던 것 같다.
Stayed 9 nights in Jan 2024
Response from Melia Vinpearl DaNang Riverfront on 30 Jan 2024
Xin chào Ms Lee , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 Excellent

Navdeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel- very modern, clean and comfortable. The staff made the stay memorable- they went out of their way to help and offered some really nice touches like a cake and card as my husband and I were on our honeymoon!
Stayed 4 nights in Jan 2024
Response from Melia Vinpearl DaNang Riverfront on 30 Jan 2024
Xin chào Ms Navdeep,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are happy to know that you were impressed by our facilities, food and beverage services and especially our customer services. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. Thank you again for highlighting our services and facilities. We look forward to welcome you for another great stay.Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Melia Vinpearl DaNang Riverfront on 31 Jan 2024
Xin chào Mr. Tan ,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this great review.It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 Excellent

Thang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Jan 2024
Response from Thank you for choosing to stay at Melia Vinpearl on 29 Jan 2024
Xin chào Mr Duc , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Mimi HuynhGuest Experience Supervisor

8/10 Good

Huy

Liked: Cleanliness, staff & service
Stayed 12 nights in Jan 2024
Response from Cảm ơn Quý khách đã lựa chọn Melia Vinpearl Danang on 28 Jan 2024
Xin chào Mr Huy,Cảm ơn Quý khách đã lựa chọn Melia Vinpearl Riverfront Đà Nẵng là địa điểm nghỉ dưỡng và đã để lại một đánh giá tuyệt vời như vậy cho chúng tôi.Đây là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên. Chúng tôi luôn nỗ lực nhằm nâng cao chất lượng dịch vụ của mình hơn ngày một tốt hơn.Rất mong có cơ hội được tiếp tục chào đón quý khách và gia đình trong những kỳ nghỉ tới tại Melia Vinpearl.Trân trọng,Mimi HuynhGiám Sát Trải Nghiệm Dịch Vụ Khách Hàng

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, very kind and helpful.
Stayed 3 nights in Jan 2024
Response from Thank you for choosing to stay at Melia Vinpearl on 27 Jan 2024
Xin chào Ms. Susan , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 Excellent

Yohanes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classical design with modern touches.
Stayed 2 nights in Dec 2023
Response from Thank you for choosing to stay at Melia Vinpearl on 27 Jan 2024
Xin chào Our valued guest , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 Excellent

MANH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jan 2024
Response from Thank you for choosing to stay at Melia Vinpearl on 27 Jan 2024
Xin chào Our valued guest , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 Excellent

SUNGHOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thank you for choosing to stay at Melia Vinpearl on 26 Jan 2024
Xin chào Mr. Ma Sunghoon , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 Excellent

Samuel, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent riverfront location, nice hotel room design, great breakfast buffet, and friendly staff. The cons is that the property is not close to My Khe Beach.
Stayed 4 nights in Jan 2024
Response from Le Dalena (Guest Experience Supervisor) on 20 Jan 2024
Xin chào Mr. Samuel , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Le DalenaGuest Experience Supervisor

10/10 Excellent

Yohanes

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this hotel is best in town with great amenities. Big and clean! Essential staffs like front office and restaurant supervisor and managers are speaking english really well. Though staffs like pool attendants are trying their best to communicate through mobile phone translators. They are really helpful and willing to enhance your experience.
Stayed 2 nights in Dec 2023
Response from Thank you for choosing to stay at Melia Vinpearl on 19 Jan 2024
Xin chào Mr Yohanes , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Le DalenaGuest Experience Supervisor

10/10 Excellent

Karen

Stayed 2 nights in Jan 2024
Response from Le Dalena (Guest Experience Supervisor) on 9 Jan 2024
Xin chào Mr. Karen , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Le DalenaGuest Experience Supervisor

10/10 Excellent

Rose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are amazing, very clean. I would definitely come back and recommend!
Stayed 2 nights in Jan 2024
Response from Le Dalena (Guest Experience Supervisor) on 9 Jan 2024
Xin chào Ms. Rose ,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this review.It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,Le DalenaGuest Experience Supervisor

2/10 Terrible

MATHEW

Stayed 2 nights in Jan 2024
Response from Le Dalena (Guest Experience Supervisor) on 9 Jan 2024
Xin chào Mr. Mathew,Thank you for choosing Melia Vinpearl Da Nang Riverfront as your accommodation. Our hotel values put guest satisfaction as top priority and we are committed to our guests. We of course would like to do the same for you. We recent received a feedback with 1 star services, we sincerely apology if during your stay we could not meet your satisfaction. Any improvement you would like to share more, please contact via email: Dalena.le@melia.com, we highly appreciate it.Once again, thank you for choosing us and we look forward to serving you again.Sincerely,Le DalenaGuest Experience Supervisor

10/10 Excellent

Pankaj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property
It’s an excellent property and at very good location. Very friendly staff and rooms are great with awesome view of riverfront. Breakfast is good and has plenty of varieties. Overall we had a excellent stay and will recommend everyone this property.
Stayed 2 nights in Jan 2024
Response from Le Dalena (Guest Experience Supervisor) on 9 Jan 2024
Xin chào Mr./Ms. Pankaj,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are happy to know that you were impressed by our facilities, food and beverage services and especially our customer services. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. Thank you again for highlighting our services and facilities. We look forward to welcome you for another great stay.Sincerely,Le DalenaGuest Experience Supervisor

8/10 Good

JIN WOO, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very kind staff, and nice place.
Stayed 2 nights in Dec 2023
Response from Le Dalena (Guest Experience Supervisor) on 4 Jan 2024
Xin chào Mr./Ms. Jin Woo , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Le DalenaGuest Experience Supervisor

8/10 Good

JIN WOO, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place, and very kind staff.
Stayed 3 nights in Dec 2023
Response from Le Dalena (Guest Experience Supervisor) on 4 Jan 2024
Xin chào Mr./Ms. Jin Woo , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Le DalenaGuest Experience Supervisor

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything but communication difficult at times
Stayed 1 night in Dec 2023
Response from Le Dalena (Guest Experience Supervisor) on 29 Dec 2023
Xin chào Mr./Ms. Jonathan ,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this great review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Your feedback is precious point for head of management know how to improve and make exceptional services for customers.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,Le DalenaGuest Experience Supervisor

10/10 Excellent

wen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Le Dalena (Guest Experience Supervisor) on 28 Dec 2023
Xin chào Mr./Ms. Wen ,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this 5 stars review.It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,Le DalenaGuest Experience Supervisor

10/10 Excellent

Michelle Myhanh

Travelled with group
Excellent
Stayed 1 night in Dec 2023
Response from Le Dalena (Guest Experience Supervisor) on 28 Dec 2023
Xin chào Ms. Michelle Myhanh ,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this 5 stars review.It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,Le DalenaGuest Experience Supervisor

8/10 Good

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is an upmarket Hotel that is semi-close to the tourist areas but also somewhat an isolated venue. You can get anywhere you need to go with a 5-10min taxi ride however if you expect to walk out of the front door of your accommodation, it’s relatively limited. The staff and the hotel are great, it is higher level accommodation. The rooms are spacious and quiet and compared to other accommodation we have experienced in Vietnam although this hotel was of a higher standard. Although this was also the most expensive hotel we have stayed at so you would expect that level of service. The one issue I had was that after a night out, with all the local convenience stores closed and given the hotel was relatively isolated from walking to find another store. The cost of 2 large bottles of water was approximately $23AUD to be delivered to the room. In comparison 2 large bottles of water at a store is $1.50AUD. It was poor planning on our part, however you wouldn’t expect that two bottles of water would cost as much as a 2 person buffet breakfast at the same hotel. If you like the extra benefits of a mid-high range hotel and can afford what is associated with it then this is a nice hotel, however be prepared to pay the prices.
Stayed 2 nights in Dec 2023
Response from Le Dalena (Guest Experience Supervisor) on 28 Dec 2023
Xin chào Mr. David,Thank you for choosing Melia Vinpearl Da Nang Riverfront as your accommodation. We are incredibly grateful that you took the time out to leave us this review. It's through your sharing that gives a chance to make it right and delivery exceptional services to customers. We would share this to our Team and will definitely continue to challenge ourselves to achieve better guest's experience at the Hotel.Once again, we appreciates your kind words and look forward to welcome you again in future. Sincerely,Le DalenaGuest Experience Supervisor

10/10 Excellent

Margarita

Stayed 2 nights in Dec 2023
Response from Le Dalena (Guest Experience Supervisor) on 28 Dec 2023
Xin chào Mr./Ms. Margarita ,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this 5 stars review.It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,Le DalenaGuest Experience Supervisor

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Standards
Clean, safe, and exceptional service.
Stayed 1 night in Dec 2023
Response from Le Dalena (Guest Experience Supervisor) on 23 Dec 2023
Xin Chao Mr. Mark,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this great review.We always strive to make the wonderful and memorable experience for our customers better every day.Thank you again for your kind words. We look forward to welcome you again for the next vacations.Best regards,Le DalenaGuest Experience Supervisor

10/10 Excellent

Yen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel and good location
Stayed 2 nights in Dec 2023
Response from Le Dalena (Guest Experience Supervisor) on 21 Dec 2023
Xin chào Mr./Ms. Yen , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Le DalenaGuest Experience Supervisor