Worst stay on our 5-month trip through Asia. Our stay here was an absolute catastrophe with zero service culture and shocking hygiene. Management ignored our special occasion request that we made through Expedia, and the receptionist was incredibly rude, refusing early check-in. Even at 2 PM, our room wasn't ready. Other rooms were cleaned well before noon. When we finally got in, cleaning staff was still in the room. We saw stray hairs all over the floor and toilet seat. There were no towels, and the front desk ignored our calls, forcing us to walk down. The absolute worst privacy breach occurred when the bellboy abused our personal data to message us on WhatsApp to aggressively pitch his private taxi services.
The room itself was uninhabitable. Despite being on the 11th floor, there was zero soundproofing against the street noise, and the useless curtains let all the morning light in. Housekeeping stormed through the hallways at 9 AM blasting walkie-talkies, waking everyone up. Because of this chaos, our room was never cleaned, and we had to beg for basic amenities like fresh water and toilet paper. Furthermore, the breakfast hours are a joke, ending at an inhumane 9:30 AM, so we didn't even bother going there once. The pool area was incredibly filthy and clearly hasn't been cleaned in a long time.
The receptionist is arrogant and spends her entire shift on her phone. This hotel is loud, bright, dirty, and a total waste of money. Do yourself a favor and book somewhere else!