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关于本克鲁亚川旅馆的点评

4 out of 5
本克鲁亚川旅馆
Ben Cruachan inn, Dalmally, Scotland

点评

9.4

绝佳

10 分 - 超赞。93 条好评，共有 127 条点评" "
8 分 - 还可以。27 条好评，共有 127 条点评" "
6 分 - 一般。4 条好评，共有 127 条点评" "
4 分 - 很差。2 条好评，共有 127 条点评" "
2 分 - 糟糕。1 条好评，共有 127 条点评" "

9.6/10

清洁度

9.6/10

员工和服务

8.8/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Keith

We had a separate suite with a kitchenette. Extra space and facility with our dog. Lovely, modern and well equipped.
2024 年 4 月入住 6 晚

10/10 超赞

Nicholas

与配偶出行
We had a lovey mini break, the place was perfect for our hiking plans around the area. The staff were very friendly and helpful, really nice Cosey bar with a big fire.
2024 年 2 月入住 3 晚
Mike Lindsay - General Manager 于 2024年04月20日 的回复
Thank you for your lovely feedback and taking the time to leave a positive review.

6/10 一般

Aneha

与家人出行
满意：住宿条件和设施，员工和服务
Staff were friendly and helpful. However did feel like the room smelt a little strange. The food in the main area was delicious.
2024 年 1 月入住 1 晚
Mike Lindsay - General Manager 于 2024年01月18日 的回复
Hi Aneha, I'm disappointed to read a phantom smell has appeared in your room. We'll look into this. I'm glad otherwise the Inn was able to offer you some lovely food and service.

10/10 超赞

Jari

2023 年 12 月入住 1 晚
Mike Lindsay - General Manager 于 2024年01月18日 的回复
Thank you for your positve review Jarl.

10/10 超赞

Josh

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing stay. Gorgeous views and great dinner. Our checkin agent was also our bartender. He was amazing!
2023 年 8 月入住 1 晚
Mike Lindsay - General Manager 于 2023年08月20日 的回复
Hi Josh, We're a small team and turn our hand to all jobs, thank you so much for the positive review.

10/10 超赞

Catherine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely place Thank you
2023 年 8 月入住 2 晚
Mike Lindsay - General Manager 于 2023年08月20日 的回复
Thank you for taking the time to leave a positive review.

10/10 超赞

Patricia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and comfortable , ideal for an overnight stay, breakfast a little expensive though
2023 年 8 月入住 1 晚
Mike Lindsay - General Manager 于 2023年08月20日 的回复
Thank you for leaving us positive feedback, I do hope you found the breakfast to be good value.

4/10 很差

Jean-Philippe

与家人出行
满意：员工和服务，清洁度
不满意：客房舒适度
disappointing
We had booked a room with a king bed and got a room with a very small double bed. Which is not ideal for two and even less with a baby (which we had indicated when booking). The mattress was also of poor quality, as a result we slept very badly. Also the photos showed a window, we only had two small skylights and no window at all in the bathroom. The staff was friendly and the food quite good, but overall we were very disappointed, especially for the price paid!
2023 年 8 月入住 1 晚
Ben Cruachan Inn. 于 2023年08月20日 的回复
Hello Jean-Philippe, We're disappointed to receive poor feedback.Please do ensure you book a room suitable for the number of guests in your party. The room selected certainly isn't suitable for two adults and a child, hence you cannot book a standard room and cot. Adding the child in the messaging system does not entitle you to a free upgrade. Kind regards.

10/10 超赞

Gerd

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly, helpful and personable staff. Rooms clean and easily excisable.
2023 年 8 月入住 2 晚
Mike Lindsay - General Manager 于 2023年08月15日 的回复
Thank you for leaving us a positive review. We appreciate your time.

10/10 超赞

LJ

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful inn made better by great staff & service
Due to a series of traffic incidents, we ended up running late for our scheduled check-in and rang ahead to let staff at the inn know. We were tired and stressed and their response couldn't have been more lovely and reassuring. We had a very good night's sleep in 2 of the garden suites which were immaculately clean, very spacious and had great facilities for a family of 5 travelling with their dog. We booked a hot breakfast for the following morning which was both delicious and filling. We would definitely be happy to return, hopefully with more time to enjoy the beautiful surroundings next time!
Outside the garden suites looking back towards the main Inn building
View from the front of the garden suites towards Loch Awe
2023 年 8 月入住 1 晚
Mike Lindsay - General Manager 于 2023年08月15日 的回复
Thank You LJ, We do hope to see you again and it's never any trouble staying up late for friendly folk like yourselves.

10/10 超赞

Léonie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Très contants de notre séjour. :)
Nous avons séjourné en famille durant 2 nuits. La vue était magnifique. La cuisine était fonctionnelle. L'endroit très propre. Très bon accueil à la réception. Très facile pour parquer la voiture.
2023 年 7 月入住 2 晚
Mike Lindsay - General Manager 于 2023年08月10日 的回复
Bonjour, thank you for leaving us a positive review. We appreciate your time and hope to see you again soon.

8/10 还可以

Lena

2023 年 7 月入住 1 晚
Mike Lindsay - General Manager 于 2023年07月25日 的回复
Thank You

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely stop in the Western Highlands
An excellent place to stay on Loch Awe. 3 minutes' walk from the train station - take the gravel pathway leading to a slope at the end of the platform, rather than the steep stairs up from the platform itself, if you have heavy luggage. Scottish Citylink coaches stop right outside the front door - there is no marked bus stop but you can just wave the driver down. Oban is 20 miles away (35 minutes by train). The Inn is impeccably kept and the welcome is very warm and friendly.
2023 年 7 月入住 3 晚
Mike Lindsay - General Manager 于 2023年07月25日 的回复
Hello David, We very much appreciate you taking the time to leave a positive review.

10/10 超赞

Elena

满意：清洁度、员工和服务、住宿条件和设施
Casette molto carine vista lago, personale gentile, ottima cucina
2023 年 7 月入住 2 晚
Mike Lindsay - General Manager 于 2023年07月9日 的回复
Thank you for the time taken to leave a positive review.

10/10 超赞

Jan-Tore

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I had a wonderful experience at this charming hotel. Room was cozy and clean, and the views from our room were breathtaking. The staff was friendly and the food was off good. Overall, I am extremely satisfied with my stay.
2023 年 6 月入住 1 晚
Mike Lindsay 于 2023年07月1日 的回复
Thank you very much for your review.

10/10 超赞

Ann

2023 年 6 月入住 3 晚
Mike Lindsay - General Manager 于 2023年06月26日 的回复
We appreciate the positive review.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely self catering room- exactly what we needed
2023 年 4 月入住 1 晚
Mike Lindsay - General Manager 于 2023年06月26日 的回复
Thank You for leaving a positive review

10/10 超赞

Seonaid

2023 年 4 月入住 1 晚
Mike Lindsay - General Manager 于 2023年06月26日 的回复
Thank You.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable, good food, well maintained, cute location.
2023 年 3 月入住 1 晚
Mike - Ben Cruachan Inn 于 2023年03月26日 的回复
Thank You!

10/10 超赞

Catherine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We had a brilliant stay and would not hesitate to return. Stayed in one of the apartments which was clean, comfortable and modern (would benefit from a side table and lamp in the living area). Really friendly staff, cosy bar area and excellent food. Another vegetarian option on the menu would have been good, but otherwise food was of a really high quality and reasonably priced. Overall an amazing stay!
2023 年 3 月入住 2 晚
Mike - Ben Cruachan Inn 于 2023年03月26日 的回复
Thank you so much. We agree on the Vegetarian Option, and have added multiple to our newly launched Spring Menu, there are more coming for summer too!

10/10 超赞

Paul

满意：员工和服务、服务设施、住宿条件和设施
2023 年 3 月入住 1 晚
Mike - Ben Cruachan Inn 于 2023年04月6日 的回复
Thank you for taking the time to leave us a review.

10/10 超赞

Steven，Baulkham Hills

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful location, great food, fantastic people.
Team Ben Cruachan 于 2023年01月14日 的回复
Thank you for your kind words, and taking the time to post a review. We hope to see you again in the future!

10/10 超赞

Jane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location, fabulous food, friendly staff!
This was a great place to spend our last night touring Scotland. The food was fantastic, by far the best meal we’d had on the trip. We stayed in one of the garden chalets over looking the loch. It’s a little compact but has everything you need and great soundproofing. The shower was also the best we’d had by miles for good water pressure and at last a bath towel big enough to wrap around your entire body! My only small observation would be that the sofa bed in the lounge area isn’t very comfortable to sit for a long time, so not sure what it would be like to sleep on. Also the walls in both rooms were badly scuffed and marked which if given a fresh coat of paint would give a better first impression. As with all the places we stayed in, they are very short staffed. So be patient and prepared for a little wait to be served, as they are doing the best that they can. All in all though this was a great ending to our fabulous tour of beautiful Scotland. We would definitely return.
2022 年 9 月入住 1 晚
Cameron 于 2022年09月29日 的回复
Jane,Thank you for staying with us and taking the time to review your stay. Yes 100% agree with you on the scuff marks. We paint these between end and start of season every year; but they do indeed take a bit of a battering between May and September when we run at full occupancy and have no chance to keep up the paint work. Thank you so much for your patience with our lack of staff, something that is hampering our industry throughout the UK, especially in remote areas.

10/10 超赞

Trond

2022 年 9 月入住 1 晚
Mike - Ben Cruachan Inn 于 2022年11月3日 的回复
Thank you for taking the time to review your stay.

10/10 超赞

Gabriele

满意：清洁度、员工和服务、客房舒适度
2022 年 9 月入住 2 晚
Team Ben Cruachan 于 2022年09月17日 的回复
Thank You

10/10 超赞

Megan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 9 月入住 1 晚
Team Memeber 于 2023年06月26日 的回复
Thank You

10/10 超赞

Neil

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A very pleasant overnight break of journey.
Lovely surroundings, with our garden suite room overlooking the loch. The staff were very welcoming and service was excellent, with the food matching that too. Added to the list of places we would like to return to (maybe by train: the station is just over the road, but you would not know it unless you looked closely).
2022 年 9 月入住 1 晚
Cameron 于 2022年09月6日 的回复
Neil,Thank you for taking the time to leave a wee review of your stay. Hope you had a good onward journey and to see you by train next time.

10/10 超赞

Alexander

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
>xcellent, Dot friendly and great food.
Ver clean and tidy in our "garden Room". Whilst it was equipped for self-catering we ate in the excellent restaurant, The premises are dog friendly and the staff are attentive. The food is better than the menu suggests and is proper restaurant quality,
2022 年 8 月入住 2 晚
Cameron 于 2022年09月4日 的回复
Alexander,Thank you for taking the time to leave us some feedback of your stay. Great to hear you enjoyed and hope you had a good onward jounrey.

10/10 超赞

lisa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We had a fantastic stay. The hotel staff were extremely helpful and gave us good recommendations of places to visit. Very happy with the food and our room.
2022 年 8 月入住 3 晚
Cameron 于 2022年08月25日 的回复
Lisa,Thank you for taking the time to leave some feedback of your stay. Glad you had a great time in the area and hope you had a good inward jounrey.

6/10 一般

Eric，Yarrow Point

与家人出行
满意：清洁度、员工和服务、服务设施
Super friendly staff. Convenient location. The rooms are a bit outdated and less comfortable.
2022 年 8 月入住 1 晚
Cameron 于 2022年08月20日 的回复
Eric,Thank you for taking the time to leave us some feedback. We appreciate your comments about the rooms in the main building. We do have plans in place to upgrade some of the facilities at the end of the season.

10/10 超赞

Maria

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Väldigt fint läge, nytt och fint och fräscht. Minus för bäddsoffan som var smal och inte så bra säng för två unga vuxna killar
2022 年 8 月入住 1 晚
Cameron 于 2022年08月11日 的回复
Maria, Tack för att du tog dig tid att ge oss lite feedback om din vistelse. Vi väntar fortfarande på två bäddsoffor till, vilket är mycket frustrerande för oss på grund av leverantörsproblem och så mycket som vi försöker se till att alla gäster som använder dem har de tre nya är det inte alltid möjligt. Tyvärr kunde vi inte säkerställa att du hade en av de nya.

10/10 超赞

Ian，Dubai

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The condition of the property is superb and the service is professional, friendly and very high standard. I have visited 50 countries and this is one of the most pleasant experiences I have had at any stay. I will be going again.
2022 年 8 月入住 2 晚
Cameron 于 2022年08月9日 的回复
Ian, Thank you for your kind words and great to hear you enjoyed your stay. Hope you had a good onward journey and to see you again when you are in the area.

10/10 超赞

Ian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Outstanding!
A fantastic inn, an absolute treat. We stayed in one of the rooms at the back of the Inn, above the bar / restaurant, no view, but very spacious and comfortable. Extremely quiet too, we had completely undisturbed sleep. Restaurant served excellent food and the bar was well stocked. Brilliant, attentive and friendly service throughout the stay. Free parking. Would stay again in a heartbeat.
2022 年 8 月入住 3 晚
Cameron 于 2022年08月9日 的回复
Ian, Thank you so much for your review of your stay and taking the time to do so. Great to hear you had an enjoyable experience and hope to see you again.

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Get family trip!
Lovely views, excellent service and clean space. The food was fantastic and we can't wait to come back again!
2022 年 7 月入住 1 晚
Cameron 于 2022年08月6日 的回复
Jennifer, Thank you so much for your kind words. Look forward to seeing you all again soon.

10/10 超赞

laurie

2022 年 7 月入住 2 晚
Cameron 于 2022年08月2日 的回复
Thank you Laurie.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best staff
Fantastic place and staff!
2022 年 7 月入住 1 晚
Cameron 于 2022年07月25日 的回复
Thank you for your feedback. Hope you had a great onward journey.

10/10 超赞

Shelley

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great service, excellent shower, nice restaurant.
2022 年 7 月入住 1 晚
Cameron 于 2022年07月19日 的回复
Shelley, Thank you for taking the time to leave a review. Hope you had a good onward journey.

10/10 超赞

Vivian

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very helpful and friendly. It was a quaint inn.
2022 年 7 月入住 1 晚
Cameron 于 2022年07月19日 的回复
Vivian, Thank you for your feedback and glad you enjoyed your stay..

10/10 超赞

Alison

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is in a lovely location and was perfect for bringing our dog. We stayed in one of the garden apartments which had its own area of decking and easy access to the garden and hotel. The apartment was well equipped and had a fridge (contrary to an earlier post), which was handy. Would recommend for a short break.
2022 年 6 月入住 3 晚
Mike Lindsay - Ben Cruachan Inn 于 2022年07月3日 的回复
Thank you for the positive review and recommendation. We hope to see you again.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚
Mike Lindsay - Ben Cruachan Inn 于 2022年06月22日 的回复
Thank you very much for the positive feedback.

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was beautiful, clean and tidy. The staff were excellent. Nothing was a problem. The view out of this world. Sitting by log fire was just lovely. Food was excellent. We had a lovely time and most definitely will stay again. Thankyou
2022 年 6 月入住 2 晚
Cameron 于 2022年06月13日 的回复
Michael, Thank you for taking the time to leave us a review of your stay. Great to hear you enjoyed and hoe you had a good onward journey.

10/10 超赞

Marcus

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic break on our road trip
Ben Cruachan Inn is set back from the road and overlooking Loch Awe. There was plenty of parking and the building looked like it had just been refurbished with both the common areas and the rooms looking excellent. Our room was actually an apartment with a cooker and separate kitchen (no fridge though) as well as the bedroom and bathroom. It was fantastically quiet and well thought out and in hindsight we should have stayed a couple of days instead of just the one. The staff were exceptional too, not fawning but just keen to do a good job. The dinner was superb – beetroot hummus with focaccia followed by hake with gnochi – absolutely delicious. Had a cider too just to put me 1500 over my calories for the day as I’d done nothing other than driving, I did manage to refuse dessert though. It was nice to sit down in a civilised environment and unwind. Deb thought so too after 3 large glasses of wine! We had a great breakfast at the hotel, listening to the birds singing and looking at the view over Loch Awe.
2022 年 6 月入住 1 晚
Cameron 于 2022年06月10日 的回复
Marcus, Deb, Thank you for staying with us and glad you had a great time. There are fridges in the apartments underneath the worktops but the door does look like a normal cupboard to blend in. Hope you had a great onwards journey and to see you again soon.

6/10 一般

John

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The hotels in the area were busy so I was glad to get a room in this hotel. It is a lovely restaurant with rooms above. Unfortunately we were in the “accessible” room so it lacked some cozy features like carpets and soft furnishings, it felt austere. But it was just for one night and the bed was very comfortable.
2022 年 5 月入住 1 晚
Cameron 于 2022年06月14日 的回复
Hi John, Thank you taking the time to leave a review of your stay and providing us some feedback. We are a little behind in getting our soft furnishing details back into rooms and still awaiting delivery of a few items to enhance these features. I'm afraid non of our rooms have carpets though on the basis of hygiene. Hope you had a good onward journey..

10/10 超赞

Craig

2022 年 5 月入住 1 晚
Cameron 于 2022年06月7日 的回复
Craig, glad you enjoyed your stay and hope to see you again.

10/10 超赞

Elouise

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Clean comfortable and quiet with nice food.
2022 年 5 月入住 1 晚
Cameron 于 2022年06月7日 的回复
Elouise, Glad you enjoyed your stay and hope to see you again.

8/10 还可以

Danielle

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely Self Catering lodge for a nights stay. Staff were all very helpful and friendly on check in
2022 年 4 月入住 1 晚
Cameron 于 2022年06月7日 的回复
Danielle, thank you for your feedback on your stay.

10/10 超赞

Petra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sehr empfehlenswert
Hübsches Familienzimmer und superfreundliches Personal! Was will man mehr. Auch das Essen war frisch und lecker.
2022 年 4 月入住 2 晚
Cameron 于 2022年06月7日 的回复
Thank you for staying with us and great you enjoyed your stay.

8/10 还可以

Sharon

2022 年 4 月入住 1 晚
Team Member 于 2023年06月26日 的回复
Thank You

10/10 超赞

mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Little Gem
Excellent Hotel over looking Loch Awe. modern room and lovely restaurant.
2022 年 3 月入住 1 晚
Cameron 于 2022年03月29日 的回复
Mark, Thank you for taking the time leave a review. Great to hear you enjoyed your stay.

10/10 超赞

Alexia

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean warm rooms with ample space for two people. nice view from living room and patio. friendly staff. 🙂
2022 年 3 月入住 1 晚
Cameron 于 2022年03月29日 的回复
Alexia, Thank you for leaving a review. Hope you had a good onward journey.