Birmingham Dudley Zoo and Castle Hotels

"Fresh pool wasn’t working "

"Lifts was not in use and was no info when booking"

"The Blue Moon Ensuite is suitable for a short stay and works best for one person, though it may not meet the needs of someone travelling for work. There is no dedicated desk, and the Wi‑Fi connection was intermittent during my visit.The bedding had an unpleasant smell and didn’t seem freshly prepared, so I used my own bedding. The mattress was quite firm for my taste, which made it difficult for me to sleep comfortably. There was also a noticeable smell coming from the back door area.The towels didn’t seem freshly laundered either. On the positive side, the floors and equipment were clean. The kettle, next to the socket extension lead, had been pre‑filled with water. I chose not to use it.On the positive side, the parking space by the ensuite driveway is very convenient, and all access instructions were provided promptly and clearly."

"Faulty electrics. No soap. Poor service from host"

"Clean room and very useful mini kitchen "

"Good value for money "

"yes it was all very clean and tidy"

"Yes . Everything is perfect ."