Always a pleasure staying at Dunkeld House, the staff in particular are excellent, friendly and attentive.
Neil
2024 年 3 月入住 1 晚
8/10 还可以
Christopher
与家人及幼儿出行
2024年02月24日
满意:清洁度、服务设施、住宿条件和设施
Room was fantastic for staying with our young son. Service for dining was average, we ate early in the bar area but staff all seemed like they had showed up late. At first there was no one about then lots appeared all fussing over candles on tables and busy work instead of asking guests what they’d like or where they should sit. Food was very good though. Pool area looks great and very clean but pool temp is cold! more like an Olympic training pool than a spa hang out. Mens changing room looking very tired - felt a bit unclean but maybe just the age. Overall 4 stars as food, rooms and surroundings were fantastic but little things dropped a star.
Christopher
2024 年 2 月入住 1 晚
4/10 很差
Michael
与配偶出行
2024年02月20日
满意:服务设施
不满意:员工和服务
Generally disappointed with overall experience and overpriced for double room offering considering it was upgraded with Expedia booking but did not include breakfast. Upon arrival I was asked to pay in full for the entire 2 night stay with the receptionist quoting the price out loud (for everyone in the queue behind and my girlfriend to hear who was there on a treat) - not a good first impression or welcoming experience on arrival! We then went to get a drink from the bar although we queued for at least 10 minutes until 1 of 5 bar members that were cleaning and doing other tasks acknowledged us! We took the drinks to a window seat in the conservatory bar area but we were then told by 2 different staff members that we couldn’t sit there even though the bar was entirely empty. Once we finished our drinks (that had been assigned to our room) we left and were swiftly chased down at reception to sign for a table of drinks and food that were not ours and 5x the value. These points highlight the apparent lack of staff training in customer service and putting the customer first whilst being professional and showing some subtlety! The room was clean and a nice place to relax although the common areas are tired and not all that clean. The spa changing rooms and showers were dirty and are in need of an upgrade! Lovely setting and stunning location, just a shame about the service.
Michael
2024 年 2 月入住 2 晚
10/10 超赞
jonathan
商务旅客
2024年02月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel. What a find. Log fires, room fantastic, on the river. Staff attentive. Will be using again.
jonathan
2024 年 2 月入住 1 晚
8/10 还可以
Joseph
2024年01月4日
Joseph
2023 年 12 月入住 3 晚
10/10 超赞
Carol
2023年12月10日
满意:清洁度、员工和服务、住宿条件和设施
Friendly and helpful staff
Carol
2023 年 12 月入住 1 晚
8/10 还可以
Judith
2023年12月10日
满意:清洁度、员工和服务、客房舒适度
Good & Not So Good!
Waiting staff in restaurant friendly and helpful as I was on my own and use a walking stick.
Downside was the lift not working and I had difficulties with the stairs.
Reception arranged for my suitcase to be lifted up/down which was appreciated.
Good atmosphere in the bar particularly when the pianist was playing.
No instructions for a complicated TV set but porter came to the rescue!