ALH Group East Coast Australia hotels

"Meals were excellent. Property was great."

"Lovely room but the customer service is very poor. The woman at reception when we checked was really rude. A simple question seemed to annoy her. The parking situation is a nightmare. We were stuck at the star boom gate for almost 20 minutes as they said we hadn’t paid, when we did. "

"Sensational hotel with all the amenities that you would need. Awesome location. Can't fault it."

"The staff are great, location is great, room and view were great. The only disappointment was the buffet breakfast, no live egg making station, no poached eggs or smoked salmon. would love to go there again and see the breakfast buffet spiced up."

"To be very honest. Stay there’re a bit, purely because it easy when your travelling and will continue too. However! The place is really in need of a good tidy up and an update. Self Check-in is more of a hassle for the staff than the normal check in. It was ( and for the 4 couples behind us) a cluster F. The rooms are tired and the bar is so busy the poor 3 staff were swamped, which created angst amongst travellers, especially newbys whose excitement got the better of them. St Mary’s pub was less confrontational. Needs some work Rydges, or change the name. It a brand damaging situation. The staff deserve a medal. The management? A new career move. "

"No privacy. Staff walked right into the room without knocking or announcing themselves about hour after checking in. Would not return here or recommend. "

"Rooms spotless, level 30 staff was kind caring and helpful"

"Was there for 3 days and 2 nights room was not cleaned or made once, notified staff no action was taken poor service especially staying in the hotel."

"Amazing staff members. Great view of the harbour. Awesome breakfast. Clean rooms. A good location."