親愛的賴梅，感謝您花時間分享您的體驗，我們感謝您對我們酒店的整體滿意。 但對於凌晨5點左右的噪音幹擾，我們深表歉意。我們理解這對您入住造成的影響，並將及時調查此事，以確保今後有一個更加安靜的環境。您關於使用房卡使用飯店設施的建議很有價值，我們一定會探索如何提高這一過程的便利性。我們感謝您的理解，並感謝您向我們提出這些問題。 您的回饋對於幫助我們改進至關重要，我們希望有機會在您下次造訪時為您提供更好的體驗。溫暖的問候，麥可‧梅內塞斯 夜班經理埃佩克斯跳蚤市場酒店

Dear Hsin-Yu, Thank you for sharing your positive feedback with us. We're delighted to hear that you had a really nice stay. Guest satisfaction is our top priority, and it's always gratifying to receive such kind words from our guests. We hope to continue providing you with exceptional experiences in the future.If you have any specific comments or suggestions on how we can make your next stay even better, please don't hesitate to let us know. We're here to ensure your future visits are just as enjoyable.Thank you for choosing to stay with us, and we look forward to hosting you again in the near future.Warm regards, Adeelah AsryNight Manager, Apex Grassmarket Hotel

Thank you for your review and for staying with us.

Dear Hoi Chi Daniel,Thank you for the 5/5 review, it is truly appreciated!Please don't hesitate to return.Kind regards,Lee WalkerFront Office Manager

Dear Stephan,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

Dear Harry,Thank you for sharing your kind words about your recent stay with us. We're thrilled to hear that you enjoyed our hotel's location and that our staff left a positive impression on you with their friendliness.Ensuring our guests feel welcomed and well taken care of is a top priority for us, and we're delighted that our team could enhance your experience during your time with us.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to reach out.Warm regards,

Dear Kristy,Dear guest,Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet your expectations.We apologize for the inconvenience caused by the non-functional outlets in your room. This is certainly not the standard of service we strive to provide, and we regret any inconvenience this may have caused during your stay. Your feedback has been shared with our maintenance team to ensure that this issue is promptly addressed.We understand that noise disturbances can significantly impact the quality of your stay, and we apologize for any discomfort you experienced due to noise from outside. Please know that we take guest comfort and satisfaction very seriously, and we will take additional measures to minimize noise disturbances in the future.We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

Dear Angela, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

Dear Doug,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the stunning view of the Castle and that our service met your expectations. It's always our goal to provide a five-star experience for our guests, and we're delighted that we could deliver on that for you. We hope to welcome you back again soon!Kind regards

Dear Bryan,We're delighted to hear that you had such a fantastic experience with us! It's wonderful to know that our central location made exploring Edinburgh easy and safe for you, and we're thrilled that you found our rooms clean, our staff helpful, and our food and drinks to your liking. We'd be honored to host you again whenever your travels bring you back to Edinburgh. Thank you for choosing us!Warm regards

Dear Jesse, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

Dear Maddie,Thank you for sharing your feedback with us. We're glad to hear that you found our property satisfactory overall. We apologize for any inconvenience you experienced with our parking situation and for the discomfort of the bed. Your comments are valuable to us, and we will certainly look into ways to improve in these areas. If you ever decide to stay with us again, please don't hesitate to let us know how we can make your stay more comfortable. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.Kind regards

Dear Timothy,Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed our hotel's great location and found our facilities to your satisfaction.Providing a convenient and comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations in these aspects.We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

Dear Michael,We're delighted to hear about your exceptional experience with our front desk staff! Providing outstanding customer service is at the heart of what we do, and we're thrilled that two of our team members made such a positive impression on you. We'll be sure to pass along your kind words to them as recognition for their dedication. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!Kind regards,

Dear Barry,Thank you for your brief but positive review! We're thrilled to hear that you had a top-notch stay with us. If there's anything specific you loved about your experience or any feedback you'd like to share, we'd love to hear it. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Kind regards

Dear Micah,That sounds absolutely breathtaking! We're delighted that you enjoyed the view of Edinburgh Castle from your room. It's truly one of the highlights of staying with us. Thank you for sharing your experience, and we hope you'll come back to enjoy more of our fantastic views in the future!Kind regards

Dear Cristina, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

Dear Pauline,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be very clean and our staff to be professional. It's fantastic to know that you enjoyed exploring the Edinburgh Castle area and beyond. We strive to provide a memorable experience for all our guests, and we're delighted that you had such a positive stay. We hope to have the pleasure of welcoming you back for another wonderful visit soon!

Dear Carol, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

Dear Kathleen,Thank you for sharing your experience! It sounds like you had a wonderful stay at our hotel. We're thrilled to hear that you enjoyed the breathtaking views of Edinburgh Castle and found our location convenient for exploring the city's historic sites. Providing comfortable rooms and friendly, helpful staff are top priorities for us, so we're delighted that you felt well taken care of during your visit. We appreciate your kind words and hope to welcome you back again soon!Kind regards,Judita

Dear Domenico,Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent service and our awesome location. Providing a memorable experience for our guests is what we strive for, and we're delighted that we succeeded during your stay. We hope to have the pleasure of welcoming you back again soon!

Dear Ramin,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

Dear Robert Anthony,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

Dear Victoria,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

Dear Catherine,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,Paul / Assistant Night Manager

Dear Linda,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

Dear Anett,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

Dear Frank,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

Dear Beth,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

Thank you for choosing Apex Grassmarket Hotel for your recent stay in Edinburgh. We're delighted to hear that your experience with us was great overall.Your satisfaction is our top priority, and we're thrilled that everything met your expectations during your time with us. Should your travels bring you back to Edinburgh, we would be honored to welcome you back for another exceptional stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Grassmarket Hotel

Dear Dave,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

Dear Beth, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

Thank you for your review and for your stay.

Dear Erin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

Dear Theodore,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

We truly appreciate your valuable feedback, as it helps us to continuously improve our services. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.

Dear Alex,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

Dear Laura,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

Dear Shubhi, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

Dear Stephanie,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

Dear Sarah,Thank you for staying at Apex Grassmarket hotel and taking your time to leave such a positive feedback.We are glad to hear you enjoyed our hotel amenities and staff made you feel welcomed!We hope you had safe onwards journey and look forward in welcoming you back here in the near future,Kind regards,Judita V

Dear Carol Ann,We are truly grateful for your wonderful review! Thank you for sharing your experience with us.We're thrilled to hear that you enjoyed our hotel's convenient location in the historic Grassmarket area, and that you found it close to many major sightseeing spots, as well as a variety of bars, restaurants, and shops.Additionally, we're delighted that our staff made your stay memorable with their friendly, accommodating, and helpful service, especially in the dining area. Your special mention of Charlie warms our hearts, and we will be sure to pass on your kind words. Thank you once again for choosing to stay with us. We can't wait to welcome you back for another enjoyable visit in the future!Warm regards,Sara ReceptionApex Grassmarket Hotel

Dear Noel,Thank you for taking the time to share your feedback with us! We're delighted to hear that you experienced great customer service and found our staff to be courteous during your stay.Providing exceptional service is at the heart of what we do, and we're thrilled that our team made a positive impact on your experience. Your kind words will be shared with them as recognition for their efforts.We truly appreciate your feedback, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel

Dear Catherin,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a perfect experience during your recent stay.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything specific that you particularly enjoyed or any areas where you believe we excelled, we would love to hear about it.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel

Dear Jeff,Thank you for sharing your wonderful experience with us! We're delighted to hear that you had such a fantastic stay at our hotel.It's great to know that our central location provided you with easy access to all that Edinburgh has to offer, and we're thrilled that you enjoyed the brilliant view of the castle from your room. We strive to maintain clean and comfortable accommodations, and we're glad to hear that you found your room and bathroom to be to your satisfaction.Your recommendation means the world to us, and we couldn't be happier to have exceeded your expectations. Should your travels bring you back to Edinburgh, we would be honored to welcome you back for another memorable stay.Warm regards,Sara ReceptionApex Grassmarket Hotel

Thank you for choosing Apex Grassmarket Hotel and for sharing your feedback with us. While we're pleased to hear that you found our property nice, we are deeply sorry to learn about the issues you encountered with your room, particularly the broken toilet.Please accept our sincerest apologies for the inconvenience and frustration you experienced due to the prolonged resolution process. We understand that this should have been handled more efficiently and with greater urgency. Your feedback regarding the response you received from our receptionist is concerning, and we will address this internally to ensure that such incidents do not recur.Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We appreciate your patience and understanding throughout this ordeal.We hope to have the opportunity to regain your trust and provide you with a seamless and enjoyable stay during any future visits to Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex Grassmarket Hotel

Dear Caleb,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Kind regards,

Dear Ericka,Thank you for staying at Apex Grassmarket hotel and for your lovely comment!We are glad to hear we have made your time in Edinburgh special! I will share your feedback with the team as it surely will brighten their day!We hope you had safe onwards journey and look forward in welcoming you back here in the near future,Kind regards,Judita V

Dear Emily,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

Dear Christine,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,