We have shampoo in the bathrooms but we do not offer free slippers

we had a blocked pipe outside which we had o get scaffolding outside for so that delayed us getting rid of the smell now gone.Sorry... we didn't know it was an outside pipe until we had someone climb 12 feet to look!

OUR beds are NOT rock hard, all soft to medium, all mattress have been tried in the local shop bought they were bought from. All the rooms were refurbished THIS year, you mucked US about re payment etc and we DID refund one room off the card when they paid for themselves but the other room did not.Once we refund totally up to your bank, shout at them not us.Also if no one else was willing to come forward to pay for the other room, do you honestly think we'd give it for free?We spoke to people in the morning, but it seemed none of your group were communicating with each other, we waited to refund the second room, but NO ONE came forward to then pay for their room!Re windows.. all close... all radiators work Room 9 is sufficient as it has a blind , privacy glass (you can look out the top but they can't look in, the bottom half has that plus 3 extra layers as well.Why you'd think some workman on the site across the road would take time to try and watch someone they couldn't see in a shower...Maybe, you should have picked a hotel more suited to your needs, but then again, we were picked as the cheapest in the area.Honestly , they threat of not staying here again, does not worry us in the slightest.And we really do not deserve a 2,

Le foto che abbiamo online sono le stanze reali. Non ti sei lamentato nemmeno una volta perché avremmo potuto aiutarti cambiando le stanze o assistendoti nella ricerca di una sistemazione più adatta. Mentre eri qui hai visto l'arredatore sul tuo pavimento, così logoro, logoro, è una totale assurdità, nessuno rimarrebbe se fosse così brutto come hai detto ma sei rimasto 2 notti con noi. Non meritiamo un 3 o i tuoi commenti

thank you!!

And yet you stayed 3 nights with us... so terrible?We'd have gladly found you some place new to stay.And you didn't complain once to a member of staff and there is no mould in 15

Thank you

Thanks ????

if you had asked we would have opened the window for you. They all do open.Water stain caused by a leak and has now been taken care of. If you had mentioned problems at reception instead of waiting to do a review we would have assisted to the best of our ability

If the whole place including the coffee ( which doesn't need to be drunk you have the ability to make your own in your room) why did you stay 3 night?

El costo el es mas bariao en el extremo oeste del centro de la cuidad. Nompodemos controlar la naturaleza y las abejas y recepioniosta intento ayudar, pero estabas histerica. Las alformbras los habitaciones las alfrombras de los pastillos , y de los escaleras con todas nuevas.. Gracias por tu comentario

thank you

Thank you very much

thank you

thank you very much for your kind words.WE ask guests to leave keys when the city is what we call in Scotland *hooching* and it is for a sensible reason (honest) : reception staff get to know YOU the guest , so should someone come in waving a key for your room we'd know not you, and stop them. No key means we don't get to know you and we would never know who was who. Sadly the summer brings the holiday *chancers out*