外观
查看供应情况

关于沃科爱丁堡 - 皇家阳台酒店 - IHG 旗下酒店的点评

4 out of 5
沃科爱丁堡 - 皇家阳台酒店 - IHG 旗下酒店
18 Royal Terrace, Edinburgh, Scotland

点评

8.0

很好

10 分 - 超赞。221 条好评，共有 573 条点评" "
8 分 - 还可以。202 条好评，共有 573 条点评" "
6 分 - 一般。94 条好评，共有 573 条点评" "
4 分 - 很差。36 条好评，共有 573 条点评" "
2 分 - 糟糕。20 条好评，共有 573 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

7.8/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Richard

We loved the warm welcome given to our dogs, and the sweet treats for us. The room was pristine and the beds very comfortable. We were very pleased to be able to stroll to the Playhouse in 10 minutes. The location is excellent. Monday parking after 8:30 was £4.00 an hour for up to 4 hours. The other downside was that the room was chilly despite our efforts to turn up the temperature. Otherwise a pleasant guest experience.
2024 年 4 月入住 1 晚
Cristina Roza | Front Office Manager 于 2024年04月23日 的回复
Thank you so much for taking the time to leave a review, RichardWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

10/10 超赞

christopher

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent modernisation of an old building , very clean, friendly reception and delicious breakfast. Very central location, walking distance to the old and new
2024 年 4 月入住 2 晚
Cristina Roza | Front Office Manager 于 2024年04月20日 的回复
Thank you so much for taking the time to leave a review, ChristopherWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

6/10 一般

Kevin

满意：住宿条件和设施，清洁度
After a disastrous first night, all was fixed and very pleasant the second night,
2024 年 4 月入住 2 晚

10/10 超赞

Leanne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel within reasonable walking distance to the centre. Lovely staff where nothing was too much trouble, thank you for a lovely stay
2024 年 4 月入住 1 晚
Cristina Roza | Front Office Manager 于 2024年04月20日 的回复
Thank you so much for taking the time to leave a review, LeanneWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

10/10 超赞

Eric

满意：清洁度、员工和服务、住宿条件和设施
Loved it here, the staff was exceptional , amazing service and concern for their customers, had a lovely weekend
2024 年 4 月入住 2 晚
Cristina Roza | Front Office Manager 于 2024年04月9日 的回复
Thank you so much for taking the time to leave a review, EricWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

8/10 还可以

Victor

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Quiet
2024 年 3 月入住 2 晚
Cristina Roza | Front Office Manager 于 2024年03月31日 的回复
Thank you so much for taking the time to leave a review, VictorWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

8/10 还可以

Christopher，Scarborough

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Have stayed a couple of times at this hotel and always found it to be above standard in all aspects
2024 年 3 月入住 3 晚
Cristina Roza | Front Office Manager 于 2024年03月30日 的回复
Thank you so much for taking the time to leave a review, We are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

10/10 超赞

William

满意：清洁度、员工和服务、住宿条件和设施
Great hotel
2024 年 3 月入住 2 晚
Cristina Roza | Front Office Manager 于 2024年03月30日 的回复
Thank you so much for taking the time to leave a review, WilliamWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

10/10 超赞

Moraima Pabellon

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Staff and service were excellent.
2023 年 12 月入住 9 晚
Cristina Roza | Front Office Manager 于 2024年02月24日 的回复
Thank you so much for taking the time to leave a review, We are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

8/10 还可以

Mary

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was central, but quiet
2024 年 1 月入住 1 晚
Cristina Roza | Front Office Manager 于 2024年02月25日 的回复
Thank you so much for taking the time to leave a review, MaryWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

6/10 一般

Iona

与配偶出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Booked over a month in advance as a Christmas getaway for my partner and I as well as it being as part of our anniversary. We booked a standard room as the photos looked beautiful of the rooms. However when we arrived we got given our room key and was told to head down the stairs to get to our room. We walked down the right dark stairs into the basement and walked through the small corridor until we arrived at our room door. When we opened it we came to find a TINY room with almost no room at either side of the bed. Now, we have never ever complained in our life but this 2 night stay cost us almost £400! And I’ve stayed in premier inns which are far better. So we went back up and explained to reception about the room. She was extremely nice however there was no standard rooms available for us to move into so we had to downgrade with not money back to a cosy room. As much as the cost room was FAR better than the original room it still didn’t compare to the ones shown in the images. We cut our losses here and stayed in the cosy room which was a fairy sweet comfortable room. My main reason for the review is that I DO NOT believe that the standard room that we received originally should have ever been given to us at that price. I would agree that it is okay to stay in at a greatly discounted price but it absolutely was not anything like the photos or worth the money.
2023 年 12 月入住 2 晚
Cristina Roza | Front Office Manager 于 2024年03月10日 的回复
Thank you so much for taking the time to leave a review, IonaWe are so happy to hear that you enjoyed your stay with us, I am sorry to learn you experience some issues during your stay if you would like to discuss this further, please let me know the best way to get in touch with youWe do hope we can welcome you back at the Voco Royal Terrace Hotel in the future. Kindest regards

8/10 还可以

LARS-ERIK INGEMAR

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚

6/10 一般

jiang

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
2023 年 12 月入住 2 晚

10/10 超赞

Craig

2023 年 12 月入住 1 晚

10/10 超赞

shirley

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely stay
1 night stay, 2 double beds and 2 complimentary drinks as it was my b, a lovely touch. Beds fabulous , lovely bath robes, breakfast was really good. So glad we opted for this hotel. Location is good, out the way but central to shops. Hope to be back soon
2023 年 12 月入住 1 晚
Aimee | Front Office Supervisor 于 2023年12月28日 的回复
Dear Shirley,Thank you for taking the time to tell us about your experience at voco EDINBURGH - ROYAL TERRACE. I am so glad to hear you enjoyed your stay here with us. Again, thank you for choosing voco, and if I can be of assistance to you, please contact me directly at 01315573222 or aimee.keay@royalterracehotel.co.uk. Sincerely,

8/10 还可以

Hendrik Johan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Mooi, netjes

8/10 还可以

Sara

团体旅客
满意：服务设施，员工和服务
2023 年 12 月入住 3 晚

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

10/10 超赞

Vicky

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
Great hotel, very clean and comfortable. Really helpful staff too.
2023 年 10 月入住 3 晚
Aimee Keay | Front Office Supervisor 于 2023年12月21日 的回复
Dear Vicky,Thank you for taking the time to tell us about your experience at voco EDINBURGH - ROYAL TERRACE. I am so glad to hear you enjoyed your stay here with us. Sincerely,

8/10 还可以

Marianne

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel, with comfortable bedrooms and a lovely garden.
2023 年 11 月入住 2 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

8/10 还可以

Jane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Location
I have stayed in Edinburgh a few times, but this was my first at voco Edinburgh. The location is great, a short walk from Princes Street. The location also felt safe to walk back to at night. The rooms were clean and had everything you'd need. My only issue was noise - I could often hear people in other rooms and the cleaners were particularly noisy when in the rooms above. Other than that, we had a lovely stay and would come again.
2023 年 11 月入住 2 晚

8/10 还可以

Nicola

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great time in Edinburgh. The hotel is lovely and a is only a short walk from the city centre. We would definitely stay here again.
2023 年 11 月入住 2 晚
Aimee Keay Front Office Supervisor 于 2023年12月13日 的回复
Dear Nicola,Thank you for taking the time to tell us about your experience at voco EDINBURGH - ROYAL TERRACE.I am so glad you had such a lovely stay with us and enjoyed your time in the city.Again, thank you for choosing voco, and if I can be of assistance to you, please contact me directly at 01315573222 or aimee.keay@royalterracehotel.co.uk.Sincerely,

6/10 一般

Ian

商务旅客
满意：客房舒适度，员工和服务
OK
Great location, friendly staff, quite smart from the outside but the rooms aren't great and the breakfast restaurant has all the charm of a motorway services. For the price it was less than expected and the regular false fire alarms (1 at 3.45 am) were not great.
2023 年 11 月入住 2 晚

8/10 还可以

annelies Gerdien

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Keurig, net hotel. Mooi op loopafstand naar de bekende plekken
2023 年 11 月入住 3 晚
Aimee | Front Office Supervisor 于 2023年12月10日 的回复
Dear Annelies,Thank you for your review of the hotel - we are so glad you had such a wonderful time here.Kindest regards

10/10 超赞

Elizabeth

2023 年 11 月入住 3 晚

10/10 超赞

Anastasiia

满意：清洁度、员工和服务、客房舒适度
Amazing
It was wonderful staying)) I had experienced with good reception I don’t remember here name. She was polite and friendly 😍😍 Room was nice 👍 but a/c a bit not warm our room properly it’s little cold. However everything was amazing 😻 Housekeeping was good, staff soo quick 👍👍👍 Just next time I will take king size bed
2023 年 10 月入住 3 晚
Aimee | Front Office Supervisor 于 2023年12月10日 的回复
Hi Anastasiia,I am delighted to hear you had such a wonderful time here with us. Thank you for all the lovely comments regarding our team!

6/10 一般

Peter

与家人出行
满意：员工和服务
不满意：住宿条件和设施
2023 年 10 月入住 4 晚

8/10 还可以

Martinus Dylan

满意：清洁度、员工和服务、住宿条件和设施
Schoon! Mooi! Stil en perfecte locatie. Personeel aardig. Alleen 2 pers bed vonden wij aan de smalle kant
2023 年 10 月入住 2 晚

4/10 很差

Elizabeth

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was very clean. Very pretty location. Decent walk into town. The bed was extremely uncomfortable though.
2023 年 10 月入住 5 晚

6/10 一般

Marie-Line

满意：住宿条件和设施，清洁度
不满意：客房舒适度，员工和服务
Not such a good quality for money
We asked for shampoo and soap and never received it, we bought our own instead. The room was super cold and the air conditionning wasn't working to warm it up. Also the cooling air co did always turn on by midnight so we had to stand up to turn it of again. We catched a cold during our first 2 days in scotland because of it. Breakfast room wasn't that nice and clean. Windows were durty you couldn't see the garden. Glasses from the previous night where still on the terrasse in the morning. Breakfast room was crowded; i was vry hoping for a good english breakfast but the eggs tasted like powder eggs. It wasn't such a good quality for money. I should have lower my standards and expectations, hotels are always very expensive in capitals but it is no garantee fro quality. However the staff was very nice and friendly.
2023 年 8 月入住 2 晚

2/10 糟糕

Kathleen

不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

8/10 还可以

Ellouise

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice room and friendly staff. Would book again
2023 年 10 月入住 3 晚

10/10 超赞

Keith

满意：住宿条件和设施，员工和服务
2023 年 10 月入住 3 晚

10/10 超赞

Jane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Night away
Perfect location
2023 年 9 月入住 1 晚

6/10 一般

Jenna

与配偶出行
满意：清洁度
不满意：员工和服务
Location was good. Breakfast was nice and versatile. Room was small, bed hard and narrow. Reception staff was just ok. We had pre-paid the stay, but still I was asked to make a payment upon arrival. Atmosphere in general wasn’t very good. I don’t think it’s a four star hotel, more like a three stars.
2023 年 9 月入住 3 晚

10/10 超赞

Karthika

2023 年 9 月入住 3 晚

8/10 还可以

Barbara

团体旅客
满意：清洁度、员工和服务、服务设施
We had a nice cozy room but no place to store clothes other than hanging in closet…needs a bureau. Also we had friends whose room was twice the size without an upcharge…..hotel might want to inquire if traveling with others to avoid comparisons. Very convenient and i would recommend.
2023 年 9 月入住 3 晚

10/10 超赞

Aerika

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our entire stay was wonderful. Interactions with staff felt like talking with close friends, and our room was beautiful, spacious, and super clean. Breakfast options were plentiful, and the lounge was a wonderful and calm end to every day. Would stay again in a heartbeat! Loved it

10/10 超赞

Eva

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sehr zufrieden.
2023 年 8 月入住 11 晚

8/10 还可以

Thijs

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 3 晚

10/10 超赞

Cyron

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 3 晚

4/10 很差

Stephanie

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
Room was in the basement. No view, no assistance with luggage, no lunch or dinner available. Pretty disappointing overall
2023 年 9 月入住 1 晚

6/10 一般

Moritz Maria

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
Das Hotel befindet sich in einer perfekten Lage. Innerhalb weniger Minuten zu Fuß ist man zentral an Bus und Tram, Einkaufsmöglichkeiten, Bars und Restaurants. Das Hotel an sich ist mittelmäßig und völlig überteuert. Das Frühstück wechselt überhaupt nicht, das Personal jung freundlich, aber völlig ungeschult den Anschein nach und überfordert zudem nicht professionell. Im Restaurant findet man selten ein Platz der gedeckt ist, geschweige denn sauber. Überall in den Fluren steht Geschirr in den Ecken, was der Service scheinbar nach dem Zimmer machen vergisst, da es ständig überall rumsteht. Das Hotel an sich von innen hat schon bessere Zeiten gesehen. Fenster sind extrem dreckig überall im Hotel. Der Außenbereich sieht auf den Fotos sehr schön aus, Realität jedoch anders. Ein Gärtner wäre hier mal angebracht. Die Kosten waren überhaupt nicht gerechtfertigt. Die Lage ist perfekt, aber im gesamten keine Empfehlung.
2023 年 9 月入住 7 晚

6/10 一般

Henning

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 8 月入住 5 晚

8/10 还可以

Christian

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good place for the price near Waverley Station. Staff is very friendly and helpful.
2023 年 8 月入住 2 晚

4/10 很差

marta

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Un hotel venido a menos...
Anteriormente nos alojamos con varios problemas, ahora cambio de propietarios y compañia y dimos otra oportunidad. Le envie 1 email y mencione lo ocurrido anteriormente, y ni me contestaron. Nadie habla español en el hotel, la llave se nos desactivo dos veces, una de las camas sin hacer, otro dia no dejaban usar la terraza, otro dia no dejaban pagar en metalico...continuos problemas que hacen que no sea comoda la estancia, finalmente salvo que nos den una explicacion, no volveremos
2023 年 8 月入住 3 晚

10/10 超赞

michel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚

6/10 一般

Malene

2023 年 8 月入住 3 晚