Construction outside door and stinky smoking room I cannot even breath in and the staff won’t upgrade to new room even if I pay difference. Zero compassion for asthma want full payment for a second room I booked a non smoking online. Can’t move rooms and won’t allow upgrade to a king from double queen free or pay and there is availability. 11pm at nite.
Michelle
2024 年 6 月入住 1 晚
6/10 一般
Kria
与配偶出行
2024年06月16日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Checked in, was given a smoking room ( yes apparently they still exist) moved to a non, went to the onsite restaurant, and their big screen had fallen off the wall and there was no sound for GAME 4 of the Stanley Cup final IN EDMONTON
...oh and the hot tub and sauna were both nfg...so theres that
Kria
2024 年 6 月入住 1 晚
4/10 很差
Casey
与家人出行
2024年06月16日
不满意:清洁度、员工和服务、住宿条件和设施
Smoking room? I didn’t think these even existed anymore. The room smelled terrible and no way to swap to another.
Casey
2024 年 6 月入住 1 晚
8/10 还可以
Asher
与配偶出行
2024年06月15日
满意:清洁度、员工和服务、住宿条件和设施
The hotel itself, staff, and room were amazing! The only downfall we had was that the bed was very soft which we aren’t used to but that isn’t a negative for the hotel. The jacuzzi room is fantastic, everything worked great! The shower was huge!! Front desk staff were very understanding and explained everything great! The restaurant staff could work on their customer service a little bit better, our server seemed very annoyed to be working and overall was not very pleasant to deal with. The food was good, nothing too fancy.
I will say that the only thing that caught us off guard was that the cash deposit is $400(for a one night stay) and on credit card it is only $200, so just keep in mind if you don’t have a credit cars(like us) that you’ll be paying a bigger deposit, but you get it back in the morning as long as everything’s good when you leave the room.
I made a mistake and book a smoking room and I didn’t know about it. When I asked to get a different room. They didn’t have a room in the same price point. I said I would be ok with paying more for the room. They changed right away and it was on them as well! So thankful for that! Great stay thank you!