Cancun El Ray Hotels

" Great place "

"I always try to be fair when I put reviews. We picked this hotel based on reviews and distance from the airport, as well there were only few choices available around the airport. read the reviews when I was booking, the firts ones very nice and high scores. Sadly, I got the worse rooms, beds, air conditioning… To be honest I think I was scammed; the pictures shown in the internet don’t match with the rooms I saw. I traveled with my husband and two daughters, the first room assigned smelled bad, the first thing I noticed how dirty the pillows and bed sheets were; I asked for new sheets. Then I noticed the bathroom… immediately I asked for another room (I was thinking to leave the hotel and ask for reimbursement but I got a bit scared since it was midnight). A second room was given, the smell again, air conditioning wasn’t working well; again, bed sheets very dirty. The front desk guy tried to be very nice, he gave us new sheets. I could not sleep even a bit… I was uncomfortable, people were noisy. I gave thanks when the alarm was off at 5:30am. The price of this rooms should be at most 35- 40$. I felt sorry for my kids and husband for being put in such situation. Lastly, I do not recommend to stay in such conditions, specially dirty bed clothes and smelly and dirty restrooms. "

"It’s clean and the staff are very friendly and helpful! "

"Very nice, clean hotel. The lift doesn’t always come but thankfully it did on the days we moved luggage. Breakfast was simple but very nice, made to order. It’s away from beach and downtown so be prepared to get taxis (uber or local). Otherwise very nice and staff were very friendly and helpful. "

"Great place"

"The townhouse is in a good location. Close to restaurants,shopping and highway. I felt safe in the neighborhood. Pool was very good. A/C is good throughout the townhouse. Could use new kitchen pots and pans. Overall a great stay."

"Very nice and clean house! Staff was awsome🙌 they were very helpful. "

"Absolutely loved this hotel - the staff were so kind, hotel is adorable and clean. We would stay here again, so many great places to eat around the hotel along with a great coffee shop inside the hotel. "

"The room was very clean, the bed was excellent, I rested very well, and they are located very centrally near restaurants."