英格伍德酒店 | 熱門英格伍德住宿限時優惠每晚可低至 HK$546

「挺好的」

「The front desk service is very good and very sweet」

「Horrible check in experience. Definitely call the hotel when booking through a 3rd party. Waited at the desk for 20 min. Then went back to the desk 30 min after normal check in hours and had a room. Front desk staff left for about 15 min with no communication. Had two other attendants try to help. Room: mediocre for something described as a resort property. Bathtub had to be re-cleaned to shower in. Odd they even had a bathroom shower. Pool: DOES NOT look like online photos. We thought it...

「Staff didn't welcome me when I came in and I was the only one customer present. I waited around 5 mins to let him finished his stuff, then just gave me the room card, I had to ask "which floor and where's the elevator?". The room door was VERY noisy, especially in the very early morning. Couldn't sleep well because of the noise. The room was clean and new, but breakfast just okay. I booked 4 hotels from Expedia, this is the only one couldn't issue the receipt for me. Asked me to request...

「Good」

「Room was spacious, clean and nicely decorated. Staff was friendly, helpful and very accommodating.」

「Poor customer service on graveyard shift, Us & our granddaughter arrived late 1045pm, had to leave at 4am for long ride ahead, room was ok except for one important thing, it had No towels or washcloths, I went to the front desk-now the 3rd shift, asked for towels, he barely moved 2 feet & looked in laundry behind desk & said we have none, this was bullcrap, no apologies & manager not in til' 8am, what lousy customer service this was, after I upgraded from 1 king to 2 queen size, I bet there was...

「Things broken in room. Room looked used.」

「I paid for 3 nights of which I was completely robbed of my money because I was forced to go to a different hotel. My Uber arrived a little past midnight at the hotel and their office was closed. There was no way to contact any one nor a way to check-in. I was stranded with all my belongings and no money because I had spent it on the room and the uber. Worst night of my life!!!」

「Room was gross. Staff was very helpful, however.」

「very good 」

「I’m usually REALLY easy-going about cleanliness, but the bathroom was filthy. There were pee stains on the toilet seat left from the previous people, the sheets had an odor that was really pungent, and there was ,what I’m going to assume was, toothpaste on the sink handle. The front desk was really cool, easy going helpful and understood that it was late and we just wanted to sleep. That was REALLY well appreciated」

「Nice place will stay again」