「We had reserved and prepaid for a king room and when we checked in they had no rooms left. The person at the front desk blamed me for reserving the room but I had reserved it over a month prior. They offered an “upgrade” to a queen “suite” with a whirlpool in the room however the bed was so small that we did not have a good nights sleep and would never use a whirlpool tub when there is a hot tub available. That was not an upgrade to us when we wanted a king room. We ended up getting the room...