The manager on duty had a poor attitude. The TV worked on some channels but not all. No repairman. Telephone did NOT work. My husband got sick in the middle of the night and had a very high fever and I almost had to call 911 and it would not have been possible on my cell phone because I am out of my area.. Her response was “it doesnt work and I don’t know what is wrong with it”. My husband asked if she could possible get one from another room. She replied rudely “I'm full and i cant just pull one out of another room”. The room was hot at night and no adjustment to the thermostat changed it. I was miserable and only slept one hour after tossing and turning trying to get cool. At almost $200 night this is absolutely unacceptabble.