Colorado Springs Focus on the Family Welcome Center Hotels

"So good"

"The room was clean and nice, but it did need a little maintenance done on the ceiling. The hotel had a nice exercise room, but there were no towels, sanitizing wipes, or water available. There was a good, hot breakfast."

"Extremely happy with the stay and for the price, couldn't ask for better."

"We only stayed one night, but it was clean and the breakfast was good. There were many places to eat in the area. It appears that the area is newly built with new construction still going on. Garden of the gods was not far from this hotel, and is a must see. Don't go by the appearance from the highway! It is magnificent!"

"There was nothing spectacular about this property. It was average. I know that the front desk staff stayed away from the front desk a lot. There was a sign in the bathroom that stated they cleaned the rooms everyday when we complained because they had not cleaned our room, they said every two days. The toilet was loose, and one of the waffle makers didn’t work properly. Otherwise there were no concerns."

"Parking a bit tight, but room was clean and bed comfortable "

"Loved how the staff took care of all our needs and the breakfast was excellent. "

"Confusing because someone just seated you and didn’t explain the options for Breskfast or the buffet and expensive about the Breakfast that was available"

"There was a smell in the room that was attempted to be covered up by another smell. We opened a window, but there was no screen. We were in the 3rd floor. After a couple of hours in the room the fresh air made the smell less strong! We were in room 306. The water in the sink wouldn’t turn off. It had a continual stream of hot water! The stopper in the sink didn’t have a lever to move it up or down so we had to take the stopper off to drain water. The toilet paper holder was missing one side, so the toilet paper was just placed on the tank! We went to make a call to the front desk to report these things, but the phone was completely dead! My husband sat in the swivel chair to put on his shoes and the seat had a jelly like something on it and he got his pants dirty. The bath towels are small and thin. The staff was very kind upon checking in. I was using a walker and when I walked in the lady at the front desk walked me to my room. I needed to fill my water bottle before we left and a gentleman who was cleaning the dining area offered to fill it for me! At checkout, we calmly explained the issues to a woman at the counter. She assured us that she would look into our complaints. We’ve stayed at other Baymont hotels in NM and Arizona and those were of much higher quality. "