Folkestone Beach Hotel

"We had no hot water in our room so couldn’t use the bath or shower, the air conditioning unit did not work and the room wasn’t well cleaned. I have to say that after speaking with the staff at the hotel they were very helpful and did offer a refund for the affected night, but we did check out a night early to find a different hotel as the problems weren’t resolved and a new room couldn’t be offered due to it being fully booked. It’s quite run down and was a disappointment, we expected it to be nicer than it was and definitely expected the basic things like hot water to work. It is in a great location, right in the center of everything and good for a night but if you’re looking for something more romantic for say an anniversary then I would probably avoid. It’s a shame as it could be much nicer if it had a bit of TLC."

"Room was functional but not great staff were good and there was a good choice at breakfast "

"Good experience"

"This hotel was in a great location (a 10 - 15 minute walk along the beach to the Harbour Arm) and was a delight all round. The rooms were clean and comfortable, and the breakfast was a real highlight. "

"No one can ever say this hotel is clean and no matter if its dated and old it should NEVER be dirty hairs left on shower walls and bathroom floor absolutely disgusting. Rooms smell of cigarettes"

"This older (man) staff was not very friendly, efficient, and made many mistakes. Hotel itself had absolutely no sound proof so it was noisy all night and all morning. "

"Beach view obstruction. No correct glasses for gin and tonic’s "

"Great hotel. Warm and welcoming. Comfy rooms and comfortable bed. Very nice breakfast too!"

"Fabulous stay . Breakfast great and view of the sea . "