St. Cloud Forever Florida Hotels

"Very clean and close to the cruise Port"

"The main attraction was supposed to be the water park. This was our only reason we booked this place.The main issue with the entire property is the lack of staff. When we arrived we were informed that the slides were only open 2 hours a day from 2pm-3pm and 4pm-5pm. I spoke with the manager who said that the slides needed to be closed for “maintenance”. We stayed 6 days and never once saw “maintenance” being performed. The lazy river is only 2.5 feet deep. There is another pool which is actually heated and goes as deep as 8 ft. That was the best pool. In a nutshell, your room will not be cleaned unless you request it then night before, and even when you request it still may not get cleaned. Rooms are only cleaned every other day. The pool towels are tiny, I am a size 6 and I was barely able to wrap around my hips. The breakfast was continental so my expectations were already low but it was even worse. The rooms are extremely damp. We often kept door open just to air out. There was air condition but it was not always hot enough to run it just very damp. This place could be better if they had sufficient staff. That is the main issue. I suspected this place would not be up to par when I could never get anyone on the phone weeks prior to my arrival. Do not stay here."

"This property should be condemned. I booked a handicap room and what we received was two full-size beds in a very cramped room that my walker wouldn’t even get around and a bathtub with no bars on it to hang onto in which I fell getting in one day, the ceiling was deteriorating and falling on the floor and on top of the beds. We have pictures of everything to show you. The back door to the back parking lot had been broken for three nights straight and no signage at all was posted about it. When brought to the attention of the front desk, they just said oh yeah it’s broken. The whole time we were there we did not have our sheets changed not once however we did have some clean towels delivered. We finally came upon a friendly employee this morning, March 3 as we were checking out. He was absolutely the best! All the rest of your employees need to take a customer service class. I will never stay again in a La Quinta Inn. I do feel that we need to physically talk to somebody about this horrible stay… All they could keep saying was they couldn’t wait for April for the remodel. This place does not need a remodel. It needs to be tore down and rebuilt."

"Kiosk to check in and out very impersonal experience. Also we were staying two days and went and bought suits and the pool closed down. "

"There was nobody at the front desk when I arrived. I waited half an hour just to check in after 10 Hour drive. The room didn’t have soap or shower gel. I have stayed at the other Hyatt by the airport, and it doesn’t compare. That one is top notch."

"Great place for families"

"What you would expect, with the low being the cleanliness, the floor and bathroom could be cleaner, and the high being the staff that was friendly."

"person that checked us in was very thorough and provided us with nearby restaurant info when we asked"

"We coulnt find the hotel at 1st. The desk lady came outside to flag us down as we went by. So nice."