St. Thomas Frenchman's Bay Hotels

"Clean room but you have buy your own coffee the bar was great and air conditioning get really cold great,staff was very helpful "

"The room was very clean and nice with the ocean view. And they had alot of things to do at the resort."

"Check in was almost at 5pm when you know the room was ready. Check in was supposed to be at 4pmNo hand soap.... Took 2 days to bring us after asking again.No game room as pic showsBeach area needs improvement....need to clean up seaweed on beach.Everything else was pretty awesomeBeautiful pool nice groundsRestaurant has great foodFriendly ground crew and Ericka in market shop was amazing Loved the wild life thereBeds very comfyTennis court was top notch"

"Breakfast was always fresh during my stay, and the staff was helpful and friendly. However, one thing left me disappointed. I had booked this trip for my honeymoon, but on the day I was supposed to fly out, the airline canceled all flights to St. Thomas. I called the hotel and spoke with someone at the front desk, who transferred me to the manager. I hoped they could offer some kind of accommodation or flexibility given the situation, but they didn’t. They said that because the room was held for me, it counted as a no‑show, even though I was fully prepared to travel and the flight cancellations were completely out of my control. It made an already stressful situation even more upsetting."

"Check in was an ordeal took forever Room was large and had great views at the front Easy parking and great positioning "

"We had an amazing week at Villa Mas which met all of our expectations and more! It was perfect for our group of four couples. The house was very clean, well supplied, and in great shape. The location can't be beat and the view is unforgettable from the pool and deck. The host Bianca, was super helpful and very responsive to all of our needs; she even ordered a Mahjong set for us before our arrival. We had a couple of minor issues during our stay and she took care of them immediately. I would highly recommend Villa Mas and will certainly book again when we return to St. Thomas!"

"The resort is very walkable and loved that everything was so close. There is only one dining establishment on the actual resort so would have loved another option but the food at the Long Board was delightful. "

"We really wanted to love everything about this place, but the service is the worst that I have ever experienced at any hotel! They did a great job with the branding and marketing but unfortunately the experience does not live up to the expectation. The staff seemed like they really didn’t want to be there and the food was terrible at all of the restaurants. The staff in the pool area was especially miserable and not what you would expect when spending $1200 a night to stay. They were understaffed in most departments and no one answers the drink desk or room service phones. Our room wasn’t cleaned until 4pm. The reviews on the Marriott website are in line with what we experienced this week. It’s a shame because it is a beautiful place! I will say the best service was at the Sands and Isla blue, but those restaurants are not affiliated with the hotel."

"Everything was great. Check in area was a bit clunky with traffic and parking, but it was a weekend and lots of people. "