We stayed in the superior apartment which is on the 2nd floor of the building and can be accessed by stairs or a lift. The apartment was lovely, spacious and light. It looked down into a square where there were several cafes/bars. We didn't have to worry about any noise as the double glazing is excellent and once the windows are closed you really are unaware of what is going on outside. The location of the apartment is fantastic, right in the centre of the old part of Funchal with easy access to the cable cars, the port, and all parts of Funchal. Communication with the Heart of Funchal team was excellent, especially as this was a last minute booking. They organised a taxi pick up to and from the airport, sorted out a change of towels for us midweek and what was particularly great was the apartment was ready for us when we arrived at noon instead of 3pm. We had expected to just drop our bags off so it was even better that we could get settled in straight away, we felt as if we had an extra days holiday. We had read the bed was hard so that was a slight concern, it certainly felt hard when we sat on it but I have to say we never struggled to sleep whilst we were there.
Couple of suggestions: have mugs instead of cups, put some handles on the wardrobes instead of the push openers as the doors are large and it can be a bit awkward to open them and have an airer so that towels have somewhere to dry. We intend to revisit Funchal and would definitly use this company again.
