"No glass or even a plastic disposable tumbler in room. Woke in middle of the night & nothing, had to squint my mouth under tap to get a drink...never been in a hotel without water or a glass before? I don't care how environmentally friendly your trying to be, basic necessity of being able to get a drink of water in a room is essential, imagine an emergency situation!
Other than that, nice enough but room electrics all a bit confusing..
Sort the glasses out please."