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"The property is nice but sadly our check in yes it was quick but no introduction where everything is. Then when we ended up with the conceirge, he was there to sell and gave us a flimsy Westin bag. Very sales cheap tactics by Bernardo. Other sales person is better. Facility - beach chairs, rooms are good but people are pretty sad"

"The resort is large, and the rooms are spacious. I loved knowing that, as a VIP Silver member through Expedia, I received several benefits. However, the resort is not very clean. The pool was dirty, and outside by the beach, you can’t really swim because of all the seaweed, which is only cleaned once a week. The restaurants are always full, and it was impossible to make a reservation. There was really no nighttime show; I expected a bit more. The buffet food, however, is excellent and offers a great variety."

"We spent six nights at this hotel, and I honestly do not have a single bad word to say about it. The hotel is amazing. Everything is exceptionally clean, and you can see that they are constantly maintaining and cleaning the property. The location is outstanding, right on one of the best parts of the beach. The staff were extremely kind, helpful, and attentive. Every time I asked for something, it was taken care of immediately. The food was also excellent, both in the restaurants and at the endless buffet. Overall, this is truly one of the best hotels I have ever stayed in."

"Pool bar needs better cleaning service"

"This stay was great the room was clean only thing food was not so good. The staff throughout the property were very kind. "

"Property needs some renovation in the rooms. Staff is extremely helpful and friendly. "

"Staff are all great. Good as can be. The daily breakfast was amazing. Our shower door would not close completely. The bathroom faucet also did not function well. The food overall was really well done. Overall a good experience though. "

"Excellent. "

"The property was beautiful! Abundant wildlife, it was amusing to watch the monkeys on the trails, trees and balconies 🤗 the pools were big enough for all of the guests remember to put your towels down early if you want a chair! Same with the beach. There is a lot of walking Moses was great he picked us up a few times in a cart. The pillows were not comfortable! The cots are more comfortable than the pull out couch. The food was what you would expect at an all inclusive plentiful and fresh but my granddaughter said bland. Xcaret was great we got the unlimited pass and went to the park all but one day."